Dorian Van Bever's Email

Currently leading Instaply business development operations across Europe as the Customer Success Director, Dorian Van Bever is a digital communication enthusiast. Dorian's cutting edge expertise is where technology creates better customer relationships. Formerly Head of Digital at the #1 car importer in Belgium, he was in charge of digital strategy for all brands (Porsche, Audi, VW) and sourcing innovations for all BU’s. Prior to this, he was Account Manager at digital agencies, and worked for big names such as Eastpak Europe, Coke Zero, Audi or Carrefour. He is a former IAB Belgium board member and continues to advise early stage startups. Specialties: Keeping the big picture, Strategy (business development, product, marketing), Innovation, Change Management.

Client Success Director @ Instaply is the world's first text-messaging App made for communication between customers and their favorite brands (at global level or local branches). I'm mainly in charge of developing success stories at major european retailers & building the right distribution channels (agencies, third parties, partnerships). I also participate in Marketing (positioning & channels for US/EU/EMEA markets) & Product (strategy, features definition, UX/UI, acquisition metrics & improvement). If you're a major retailer/brand/institution feeling like innovating at customer relationships, we should definitely get in touch! From June 2014 to Present (1 year 6 months) San Francisco Bay AreaManaging Director @ Providing consultancy & expertise in different fields of Digital. Trying to reconcile digital transformation on both product and customer sides. * Product side (solution and/or service provider): Strategy & positioning, business development, online marketing, (social) media, product roadmap. * Customer side (business and/or end-user): Change management, functional analysis, KPI definition, onboarding, client success. From May 2014 to Present (1 year 7 months) Brussels Area, BelgiumBoard Member @ IAB-Belgium is the Belgian association for digital and interactive advertising. We represent the interests of over 200 advertisers, publishers, sales houses, media agencies, advertising agencies and all other companies who deliver digital services. IAB-Belgium regulates the market, inspires with research and trains marketers into digital experts. From January 2013 to March 2015 (2 years 3 months) Brussels Area, BelgiumDigital Communications & Online Media Operations Manager @ My role within D'Ieteren Auto is to drive innovation, best practices and excellence inside the Group for everything that is related to digital communication & online media. I build synergies for all brands & departments inside D'Ieteren Auto in projects related to (but not only): (mobile) websites, native applications, intranet, (social) CRM, media purchases, SEO/analytics, social media. Everyday I try to build a bridge between the great opportunities offered by Internet, and our particular business of selling & servicing cars for unique customers in a competitive market. From September 2012 to October 2014 (2 years 2 months) Brussels Area, BelgiumAccount Manager @ My mission is to push up the sales, by entering new (big) accounts and therefore new challenging projects. I also ensure the follow-up on those projects (and others) on their full life-cycle. I try to focus on relevance (real value-added online experience for both customer and visitor) and objectification (campaign targets definition, ROI calculation). My position is therefore customer oriented about 80% of the time. The remaining 20%, I take care of Bureau347 resources planning, communication strategy and partnerships under supervision of the managing directors. From January 2011 to September 2012 (1 year 9 months) Account Manager @ I am doing there all the "customer-side" jobs. That is mainly : Looking for new business, negotiating and managing projects on their full life-cycle, marketing them and discussing brand-identity, advising on social media strategies, defining targets&KPI's, and finally analyzing&reporting a campaign's ROI. My purpose is to have only 100% satisfied customers, from the very first contact to the project closing. I attach a great value to a close follow-up and relationship with my client, a deep-understanding of their needs, and proper digital output at the end. Don't hesitate to drop me an e-mail or give me a call, I'll be happy to help you further ! From July 2010 to January 2011 (7 months) Account Manager @ As an ACCOUNT MANAGER, I am doing there several and multidisciplinary tasks since the company is From March 2009 to July 2010 (1 year 5 months) Recruitment Consultant @ At Itelco, we deliver first-class services and advice to the ICT niche market for all of its recruitment, staffing and consulting needs. We only use industry experts and experienced personnel to provide the most appropriate and tailored solutions to our clients and partners. From March 2008 to March 2009 (1 year 1 month)

MASTER, POLITICAL SCIENCE - International Relations & Economics, High Honours @ Université catholique de Louvain From 2002 to 2007 MASTER, Political Science @ Stockholm University From 2006 to 2006 on the job training, Computer Science @ Cevora From 2008 to 2008 Secundary School, Physics and Mathematics @ Lycée Martin V From 1996 to 2002 Piano and Musical Theory @ Académie de Musique de Court St Etienne From 2000 to 2006 Dorian Van Bever is skilled in: Sales Management, Account Management, Web Project Management, People Management, Online Marketing, Social Media, New Business Development, Corporate Communications, Online Advertising, Management, Digital Marketing, Project Management, Interactive Advertising, Social Media Marketing, Project Planning, Digital Strategy, Strategy, CRM, Marketing, Facebook, Business Development, New Media, Strategic Communications, Analytics, Advertising, User Experience, Sales, Copywriting, E-commerce, B2B, Marketing Communications, SEO, Blogging, Negotiation, Web Design, Social Networking, Recruiting, Web Analytics, Marketing Strategy