Donald Kuk's Email Addresses & Phone Numbers

📖 Summary

Enterprise Transformation Change Agent, Operational Excellence, Lean Six Sigma Master Black Belt @ AIG Delivered record setting margin (+18% to +39%), customer and employee satisfaction, quality and productivity improvement through Corporate Operational Excellence and Business Transformation deployment and management, and site, divisional, national and global Operations Management.Implemented and directed enterprisewide and line of business specific advanced metrics, business, process, technology and regulatory and compliance controls analysis, process, technology and controls mapping, architecture creation and management, reengineering, global policy deployment and management, McKinsey 5 Lenses, Lean Technology (SAP, Oracle, JD Edwards, Gallagher, etc.), Lean ADM Software Development and Maintenance (literally 1000s of applications), rapid continuous improvement and Lean Six Sigma implementation across every department in every country in order to create one highly optimized and integrated end to end (E2E) operations, B2B and B2C services, call centers and HR process with integral regulatory controls and technology systems in order to dramatically improve global multiple site operations, services and call centers efficiency in 130+ countries.* Baselined operations, services and call center productivity, delivery and customer satisfaction standards and measurements, and analyze complex data to identify, direct and deliver a global portfolio of business, process, technology and controls transformation improvements* Maped every operations, call center and contractor process, technology and control, and created one centrally managed process, technology and controls architecture and worldwide excellence office in order to integrate 20 plus separate systems and 1000s of applications into a single highly optimized operation* Trained, launched and verified McKinsey 5 Lens, Lean, Lean ADM and Six Sigma methods, systems and applications to optimize a complex heterogeneous global multiple site finance, operations, customer and shared services and call centers pipeline From January 2013 to November 2015 (2 years 11 months) Enterprisewide National and Global Deployment - 120 plus countriesVice President Worldwide Transformation, Operational Excellence, Quality and Policy Deployment @ CA Technologies Aggressively recruited to create, staff and manage Global Transformation, Operational Excellence, Quality and Policy Management, Deployment and Governance while leading the reengineering and turnaround of the business, finance and HR processes and controls.Delivered record setting margin, productivity, quality and customer satisfaction improvement through advanced corporate process, controls, technology and architecture analysis, mapping, strategy alignment, reengineering, operational excellence, business transformation, quality and program management, and policy governance.* Managed global enterprise operations to accelerate transformation. Internationally relocated operations based on service levels, outsourcing opportunities, and globally modeled costsReduced cost of operations 18%* Transformed the company by creating a culture of excellence through face to face and virtual teams in over 100 countries* Staffed and directed a global team of direct reporting and matrix managed cross-functional executives and analysts to identify, prioritize, reengineer and transform worldwide business, sales, marketing, product development, finance, services, production, supply chain, fulfillment, call center and technical support processes, automation, technology and controls* Led mapping of every worldwide and country-specific process, technology and regulatory control, reengineered underperforming proceses and technology, created and maintained the company’s first and only Worldwide Corporate Architecture* Created and managed the Worldwide Operational Excellence Office to be the repository for all process maps and architecture management, quality and operational excellence results reporting, corporate policy management, the Quality Management System (QMS), and global ISO management* Created and directed the company’s operational excellence hotline. Provided immediate 24 x 7 process, technology, controls and policy service and crisis intervention From May 2005 to April 2010 (5 years) Enterprisewide National and Global DeploymentSenior Vice President Operational Excellence & Business Transformation @ JPMorgan Chase Delivered record setting productivity, quality, customer satisfaction and cost efficiency through business wide analysis, process, controls and technology reengineering, operational excellence, transformation and quality management while managing a $2.8 billion B2B operation. Established performance metrics and scorecards. Developed and deployed institution wide advanced analytical tools and methods. Performed advanced analytics on diverse and complex data. Redesigned critical and end-to-end processes and controls. Prototyped, launched, verified, and maintained world class results.Awarded the division’s highest honor (the Penny Simon Award) for operational excellence* Developed and implemented advanced finance and banking operations analytics, optimization and production technologies while managing a $2.8 billion B2B operation. Conceived and installed Chase's first Advanced Operations Embedded Call CenterAwarded Operations Center of the YearIncreased productivity 18.6%Reduced cost per funded unit 15.6%,Reduced cycle time from 38 to