Dominique Jones's Email

Lead, Partner Support Services -GSO PACT N.AMER @ From November 2015 to Present (2 months) Dallas/Fort Worth AreaLodging Partner Associate III​-PACT @ • Maintains and promotes excellent Client relation by managing a prompt and accurate response to email communication from Suppliers and Market Managers • Adhere to defined procedures, standards and core competency expectations. • Provides enthusiastic Customer service for global support including property assistance tasks. • Tasks include DRR loading, simple content, creation of room types and rate plans From January 2015 to Present (1 year) Assistant Manager @ From December 2013 to August 2015 (1 year 9 months) Interim Lead, Lodging Support Services @ • Handled escalated issues and worked closely and professionally with other departments for the best resolution. • Assisted in Agent development and growth by providing agents with performance and quality feedback. • Assisted Supervisor with team leadership • Evaluated on the job performance to case wellness standards From October 2014 to January 2015 (4 months) Lodging Operations Agent - Hotel Partner Services @ • Provided global support to customers in an inbound/outbound call center environment. • Adhered to defined call center procedures, standards, performance expectations. • Helped maintain and promote excellent client relations by managing prompt and accurate responses to email and phone communications. • Highly effective in managing multiple software programs while conversing with hotel support staff. • Consistently met or exceeded departmental goals as outlined by management in relation to Key Performance Indicators. • Assisted with training and nesting of new agents From October 2013 to October 2014 (1 year 1 month) Sales Supervisor @ - train, motivate, and supervise a team of 10-15 part time employees. -Achieve and exceed individual sales and key performance indicators goals established by the company. -Build, monitor, and encourage clientele and client management. -Develop a strong knowledge of our products content. -Monitor merchandise stock levels. - lead store to drive sales by modeling outstanding customer service skills -Protect store assets and inventory. -maintain visual standards of outlet From June 2012 to October 2013 (1 year 5 months) Dallas/Fort Worth AreaSales Associate @ -Achieve and exceed individual sales, IPC, and ADS goals established by the company. -encourage future purchases by building lists of clients. -ensure personal client capture goals set by the company are met. - communicate benefits and features of the brand. From August 2010 to August 2012 (2 years 1 month) Senior Sales/ Sales Lead @ -Trained, supervised, and motivated a team of 10-15 part-time employees. -visual merchandising/ display -oversee daily activity to drive sales. -participated in seasonal floor sets and new store openings. From March 2009 to October 2010 (1 year 8 months)

Certificate, Human Resources Management and Services @ Collin County Community College From 2015 to 2016 Long Island University Dominique Jones is skilled in: Visual Merchandising, Sales, Retail, Retail Sales, Customer Service, Store Management, New Store Openings, Merchandising, Fashion, Customer Satisfaction, Loss Prevention, New Store Development, Merchandise Planning, Trend Analysis, Store Operations