Special Events & Banquet Supervisor @ The Commonwealth Games
Bachelor's degree, Hospitality Administration/Management @
The Welcomgroup Graduate School of Hospitality Management
Over four years of experience in sales, hospitality operations and event management in the Canadian and Indian sector. Extremely adept at working with large amounts of data, possess in-depth knowledge of latest data mining techniques.Strong inter-personal and people management skills, having managed large teams of diverse backgrounds cohesively. Excellent communication skills and a penchant for anticipating and
Over four years of experience in sales, hospitality operations and event management in the Canadian and Indian sector. Extremely adept at working with large amounts of data, possess in-depth knowledge of latest data mining techniques.Strong inter-personal and people management skills, having managed large teams of diverse backgrounds cohesively. Excellent communication skills and a penchant for anticipating and exceeding client expectations.Robust analytical and problem solving skills proven in real life scenarios and challenging environments.
•Market Research using both primary and secondary research.
Bartender @ •Possess an exceptional knowledge of all Food & Beverage items and promote up-selling to a large volume of guests on a daily basis. •Responsible for training new team members to ensure proper understanding of various Standard Operating procedures. •Communicate in a formal setting to high value multi-million dollar corporate clients and accounts •Arrange, organize and supervise internal teams for corporate events. Communicate with clients and understand requirements and needs. •Handle guest complaints or concerns tactfully while adhering to prescribed O&B standards •Handle various challenging situations that occur in a dynamic fast paced high stress environment. •Help in creating a positive guest experience through insightful interaction while adhering to prescribed steps of service. •Describe and communicate Food & Beverages to guests and team members. •Ensure guest satisfaction in terms of the quality of Food & Beverage and service. •Ensure accuracy when entering information into the POS system. From May 2012 to Present (3 years 3 months) Toronto, Canada AreaDuty Manager @ •Manager in the Front Office department: responsible for staffing, scheduling, guest relations, inter-department coordination, hiring, promotions, and reservations •Inventory management of entire department and also handling purchase orders. •Troubleshooting issues and resolving any disparities with online statements. •Troubleshooting information issues with the interface to determine fraudulent activities. •Efficiently handled client complaints related to credit card charge backs and other globally associated charge claims. •Worked with both internal and external teams to minimize loyalty program related complaints and ensure streamlined operations. •Handle feedback from guests via email, phone etc. and take apt decisions to make sure all issues are satisfactorily resolved. •Manage day to day accommodation operations of the hotel while acting as a single point of contact for corporate clients throughout their stay. •Conducted primary and secondary research to identify competitor pricing and strategies. From June 2010 to June 2011 (1 year 1 month) Bangalore Area, IndiaSpecial Events & Banquet Supervisor @ •Was responsible for supervising and conducting various event operations at the Commonwealth Games Village that was home to over 7,000 athletes and associated sport staff. •Executed smooth operations while handling athletes from around 54 countries by streamlining operating procedures and ensuring my team adhered to the prescribed standards. •Providing detailed reports as well as key performance indicators regarding any complaints or concerns and proposing various solutions. •Handled inventory of dining supplies, staffing and preparation of function prospectus. From August 2010 to October 2010 (3 months) New Delhi Area, IndiaManagement Trainee @ •Shadowed management while interning in the core departments of the hotel to gain exposure of all critical operating areas. •Gained exposure to operations management in the 4 core departments (Front Office, F&B operations, Housekeeping and Kitchen) and 2 ancillary departments (Human Resources & Finance). •Gained a lot of insight on various guest management and situational handling techniques. From December 2008 to June 2009 (7 months) Mumbai Area, India
Post Graduate Certificate in Global Business Management, International Business @ Humber Business School, Toronto, Canada From 2011 to 2013 Bachelor's degree, Hospitality Administration/Management @ The Welcomgroup Graduate School of Hospitality Management From 2006 to 2010 Dolphy Louis is skilled in: Data Analysis, Market Research, Financial Analysis, Hospitality Management, Sales, Internal Communications, Food & Beverage, Hospitality Industry, Data Mining, Social Media, Hotels, Restaurants, Inter-personal, Time Management, Training, ERP, CRM, Project Management, Hospitality, Customer Satisfaction, Banquets, Management
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