Customer Experience Specialist at The HydraFacial Company
Newport Beach, California
The HydraFacial Company
Customer Experience Specialist
Long Beach, California
The HydraFacial Company
Southern California Internal Account Manager HydraFacial
Independent Contractor / Dina Fox Consulting
Aesthetic Consulting/ Staff Sales Training/ Special Events
July 2016 to December 2018
Patient Care Coordinator
July 2007 to June 2017
Newport Beach, CA
Dina Fox Skin Sense
March 2006 to May 2007
Balboa Island, CA
OC Skin Medical Spa (located inside Bellagio Spa and Salons Newport Coast)
Business Owner/ Patient Care Coordinator
June 2002 to September 2006
Newport Coast, CA
Boris Ackerman, M.D. Plastic Surgeon Newport Beach
Patient Care Coordinator
January 2003 to February 2005
Newport Beach, CA
Rollin Daniel , M.D. and Beatrix Tirkanits, M.D.
Front Office Administrator
June 2001 to June 2002
Newport Beach, CA
September 1998 to December 2000
David C. Hansen, M.D.
Sales Consultant / Office Manager
November 1994 to September 1998
Beverly Hills, CA
James Albert School of Cosmetology-Costa Mesa
State of California / Estheticians License, Aesthetician/Esthetician and Skin Care Specialist
2007 to 2016
Certificate, Continued Sales Training, Skin Care Sales, Brilliant Distinctions
2009 to 2015
Certificate, Aesthetic Laser Training
2006 to 2007
Certificate, Wound and Medical Skin Care Trainings
1999 to 2000
University of California, Los Angeles
Diploma, Marketing/Marketing Management, General, Accelerated Summer Program
1989 to 1989
Certified CoolSculpting Technician, Body Sculpting
A dynamic and unique role that requires a great deal of aesthetic experience, creative thinking, strategic planning, and versatility. The "Customer Experience Specialist" works closely with the client on some of the following items; staff training and education, marketing pieces, social media, menu development, protocols, equipment troubleshooting, event planning, ROI/ business review. As an extension of the... A dynamic and unique role that requires a great deal of aesthetic experience, creative thinking, strategic planning, and versatility. The "Customer Experience Specialist" works closely with the client on some of the following items; staff training and education, marketing pieces, social media, menu development, protocols, equipment troubleshooting, event planning, ROI/ business review. As an extension of the field "Business Development Managers" this position functions as an internal support system for both the BDM and the client.
What company does Dina Fox work for?
Dina Fox works for The HydraFacial Company
What is Dina Fox's role at The HydraFacial Company?
Dina Fox is Customer Experience Specialist
What industry does Dina Fox work in?
Dina Fox works in the Medical Practice industry.
Customer Experience Specialist @ The HydraFacial Company A dynamic and unique role that requires a great deal of aesthetic experience, creative thinking, strategic planning, and versatility. The "Customer Experience Specialist" works closely with the client on some of the following items; staff training and education, marketing pieces, social media, menu development, protocols, equipment troubleshooting, event planning, ROI/ business review. As an extension of the field "Business Development Managers" this position functions as an internal support system for both the BDM and the client. Long Beach, CaliforniaSouthern California Internal Account Manager HydraFacial @ The HydraFacial Company United StatesAesthetic Consulting/ Staff Sales Training/ Special Events @ Independent Contractor / Dina Fox Consulting Developing relationships with potential leads, conducting consultations via in office, skype, E-visit, patient triage, patient support pre and post procedure. Transition specialist: converting patients into all categories surgical, non-surgical, skin care and continued care. Sales trainings for patient consultants seeking to improve closure rates in all aesthetic categories. From July 2016 to December 2018 (2 years 6 months) Patient Care Coordinator @ CosmetiCare Conduct consultations both surgical and non-invasive, lead management, lead generation, pre-qualifying, identifying needs and establishing relationships. Responsible for monthly quotas, managed call center. Converting surgical patients to Med-Spa services. Actively signing patients up for various programs including BD, CareCredit and in-house referral programs. Arranging aftercare and follow up with patient post-surgery. Creating customized non-invasive beauty maintenance programs for the patient through incentivized pre-payment plans. Front desk operations, efficient at heavy call volume, chat line, Skype and FaceTime consultations, patient support, RX knowledge, wound care, post op accommodations, surgical financing, brilliant distinctions, skin care knowledge, laser knowledge, implant knowledge (face and body), HIPPA and OSHA compliant, surgery scheduling, quoting and closing, training staff, familiar with various visual aids :mirror imaging, Touch MD, renderings, efficient at scripting, practice atmosphere, electronic medical record, Nextech, Touch M.D., patient issue resolution, complication resolution and pricing.Attending continuing educational sales trainings, working seminars and beauty events. Guiding patients through every step often beginning with a simple chat and progressing to an actual surgery. Actively pursuing unconverted consultations through creative communication and re-engagement. From July 2007 to June 2017 (10 years) Newport Beach, CAOwner/ Esthetician @ Dina Fox Skin Sense Opened a small skin care salon on Balboa Island offering specialty peels, facials, aromatherapy, light massage, waxing and retail skin care. Responsible for marketing, purchasing and retail sales. From March 2006 to May 2007 (1 year 3 months) Balboa Island, CABusiness Owner/ Patient Care Coordinator @ OC Skin Medical Spa (located inside Bellagio Spa and Salons Newport Coast) Developed and established an on-site Med Spa within an existing spa offering all non-invasive treatments. Responsibilities included hiring and training med spa nurses, purchasing new laser technology and medical grade skin care, establishing accounts with various vendors, creating brochures, promotional materials, marketing materials, consenting, ensuring proper charting, reviewing pre-post care, collecting payments, creating customized packages, arranging and promoting special events, incentivizing Bellagio staff to generate and effectively encourage referrals, ordering skin care, inventory, patient issue resolution, complication resolution, pricing. Being involved in every aspect of running a small business within the medical arena. From June 2002 to September 2006 (4 years 4 months) Newport Coast, CAPatient Care Coordinator @ Boris Ackerman, M.D. Plastic Surgeon Newport Beach Conducted consultations , effective patient follow-up, pre-operative appointments, hiring front office staff (my hires are still currently with Dr. Ackerman), creating before and after photos books, actively retrieving testimonials, ordering implants, silicone gel study, starting claims, collecting fees, retrieving clearances, EKG’s and lab results. Ensuring OSHA and HIPPA compliance. Arranged aftercare, transportation and medical supervision. From January 2003 to February 2005 (2 years 2 months) Newport Beach, CAFront Office Administrator @ Rollin Daniel , M.D. and Beatrix Tirkanits, M.D. Responsible for running the reception area including phones, filing, rooming patients, cleaning rooms, preparing surgical charts, taking pre-op photos, conducting pre-op appointments, surgical coordinator, quoting, maintaining silicone study patients From June 2001 to June 2002 (1 year 1 month) Newport Beach, CASales Representative @ Procyte Corporation Responsible for growing and maintaining over 100 accounts from Santa Barbara down to Orange County. Representing a line of medical grade skin care, post laser resurfacing products, wound care products. Assisted in the development of skin care programs, conducted staff trainings and sales assistance. Top producer, received "Salesman of the Year " award in 1999. Attended all major meetings working the ASPS and AAD meetings. Providing accounts with sales and marketing support as well as providing scientific studies to support the product technology. From September 1998 to December 2000 (2 years 4 months) Redmond, WASales Consultant / Office Manager @ David C. Hansen, M.D. Responsible for managing a large Dermatology practice of 5 estheticians, 3 office administrators, 2 physicians. My duties included payroll, staffing, training, patient quoting and sales, patient billing and collections, filing, phones, responsible for composing quarterly newsletter, skin care purchasing, sales and inventory. From November 1994 to September 1998 (3 years 11 months) Beverly Hills, CA
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
3 year(s), 5 month(s)
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