A skilled and highly committed Technical analyst, possessing a thorough understanding of customer’s business needs with the ability to effectively translate them into application and operational requirements Possessing strong communication skills. Astute at liaising with Developers and subject matter experts to effectively determine strategic technical vision and analyse trade-offs between usability and performance needs

Service Delivery Analyst @  Working with users to formulate and document business requirements.  Responsible to manage data centre locally.  Responsible to manage cloud services.  Acting as a first point of contact for infrastructure services.  Responsible for downsizing servers and network equipments.  Responsible for server and data centre decommission.  Action as a central point of contact for Central Data centre migrations.  Identifying, Investigating and Analyzing business process, Procedures and work practices.  Indentifying and evaluating inefficiencies and recommending optimal business practices and system functionality and behavior.  Creating documentation and network diagrams using Visio.  Managing external venders (DELL)  Managing Hardware assets.  Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system.  Creating user and training documentation, and conducting formal training classes.  Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.  Responsible to make sure all BAU activities are running as per company procedure.  Responsible to co-ordinate with global team to run and maintain BAU activities.  Using CA tool manage tickets in Infrastructure queue.  Analyzing and identify key repeated business issues and develop solution or workaround. From July 2014 to Present (1 year 6 months) Sydney, AustraliaIT Analyst @ Working with users to formulate and document business requirements. Identifying, Investigating and Analyzing business process, Procedures and work practices. Identifying and evaluating inefficiencies and recommending optimal business practices and system functionality and behavior. Creating project plans using MS project. Using project management methodologies, principles and techniques to develop project plans and to cost resource and manage projects. Managing external venders (HP, BT) Responsible for AGILE infrastructure support and development across ANZ. Responsible for ensuring all service lines are working correctly and efficiently. Designing and allocating UAT (user acceptance tests). Managing Hardware assets. Responsible for checking and allocating software licenses across ANZ. Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system. Creating user and training documentation, and conducting formal training classes. Acting as a central reference and information source, providing guidance and assistance in the system project decision making process. Responsible to make sure all BAU activities are running as per company procedure. Responsible for analyzing and implementing business changes through correct process (RFC’s). Responsible to co-ordinate with global team to run and maintain BAU activities. Process champion for Remedy 8.1 (ITIL based) and remedy 7.1. Analyzing and identify key repeated business issues and develop solution or workaround. Responsible for process re engineering. Responsible to run and maintain VPN tunnels for third party vendors. From September 2013 to July 2014 (11 months) Windows 7 consultant @  Extending major technical support to windows 7 based platforms  Migrating windows 7 from windows Xp environment.  Accomplishing day to day task using SCCM server.  Check and maintain firewalls.  Trouble shooting network related issues such as slow network, Website issues.  Checking Switches and routers are configured correctly and working .  Providing onsite Application support.  Checking accessibility of WIFI and 3G network within site.  Provide excellent services through phone to IT users for basic end user related hardware and software, desktop related LAN network systems.  Configuration and resetting the network access accounts whenever required.  Processing software and hardware by coordinating with end user setups, Installations and upgrades.  Provide training to end users if required.  Responsible for troubleshooting and promptly resolving all technical and connectivity deficient and user access and component configuration issues.  Collaborating with technical staff to ensure connectivity and compatibility between systems; drafting and maintaining system documentation records  Hardware maintenance, upgrades and troubleshooting for Dell, HP Laptops and Desktops.  Configuring Microsoft outlook.  Responsible for installing and configure remote support tools such as Avantail.  Providing support on mobile devices such as blackberry, Android, I phone.  Providing support on network printers, Scanners. From June 2013 to August 2013 (3 months) IT Support Analyst @  Extending major technical support to windows based platforms  Migrating windows 7 from windows Xp environment.  Accomplishing day to day task using SCCM.  Providing onsite offsite level 1-2 support.  Restore and Backup software and Data.  Responsible for providing application support.  Responsible for troubleshooting and promptly resolving all technical and connectivity deficient and user access and component configuration issues.  Collaborating with technical staff to ensure connectivity and compatibility between systems; drafting and maintaining system documentation records  Installing, Configuring and maintaining Windows server 2003/08 and Desktops/Laptops with Windows xp and Windows 7.  Hardware maintenance, upgrades and troubleshooting for Dell, HP, Lenovo, Toshiba Laptops and Desktops.  Microsoft outlook, Exchange, Anti-virus, Microsoft office, Microsoft Visio, Terminal servers, Remote desktops.  Configuring and maintaining laser barcode scanners with MS-DOS, Windows mobile 6.0 and CE 5.0.  Processing data through various databases and making compatible for other database systems. From November 2010 to May 2013 (2 years 7 months) Software developer @  Successfully developed a Desktop based software on VB.Net  Responsible for utilizing the SDLC approach for the effective development of various projects  Assessed client goals and analysed reports to incorporate program changes  Scrutinized systems issues and collaborated with the Helpdesk and other support teams to seek effective and immediate solutions  Reviewed system reports to ensure strict compliance with all set goals and targets  Interacted with Network Services, Software Systems Engineering, and Applications Development departments to restore service /or identify core problems and obstacles  Provided updates and feedback to the Operations Managers, Supervisors, Contact Center Management and the Information Technology department  Designed, programmed and installed onsite systems; extended major maintenance and after sale customer support  Interacted with clients to assess client requirements and prepare additional modules  Collaborated with software developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs From April 2009 to April 2010 (1 year 1 month)

Master of information systems (MIS), Management Information Systems, General, 6/10 @ Central Queensland University From 2010 to 2012 Microsoft certified IT professional (MCITP), Information Technology, A @ MIcrosoft From 2012 to 2012 Cisco certified network assosiate, LANS and Routing, 849/1000 @ CISCO From 2011 to 2011 Bachelor of Computer Application, Information Technology @ Gujarat University From 2007 to 2009 Diploma in project mangement, Information Technology Project Management, exam to be taken @ Auckland college From 2015 to 2015 Devang Kalariya is skilled in: Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Java, C, English