Recruitment Team Leader @ • Perform full cycle technical recruiting for contract and project placement in the IT & Engineering Industries for Fortune 100 clients in the private and public sectors. • Manage and lead a team of Recruiters in a vendor neutral environment. • Work with account management team to anticipate needs and allocate recruiting resources and requisition loads to ensure a high level of customer service to hiring managers. • Partner with team members to ensure resources are aligned with client/project volumes. • Monitor and measure the satisfaction of clients in order to respond to escalated client concerns and be proactive about preventing future issues. • Coach and counsel direct reports on sourcing techniques, recruitment strategy, process administration and individual consultative ability. • Develop the sourcing and recruiting team into expert consultants and inspire them to exceed targets. • Work within, and manage the team in, a metric-driven environment • Drive continuous process improvements in a demanding and rapidly changing business environment • Audit the teams' metrics, process adherence and administrative compliance Technical Environment: Bullhorn ATS, Visio, OS X Yosemite, Windows 8, MS Office 2010 From January 2014 to Present (1 year 11 months) Sr. Technical Recruiter @ • Performed full cycle technical recruiting for contract and project placement in the IT & Engineering Industries for Fortune 100 clients in the private and public sectors. • Drove the hiring process in a high-volume / time-sensitive environment, working directly with hiring managers for all of the company’s clients and managing candidates through the process to have them placed on assignments. • Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. • Effectively recruited candidates through internet research, social media, internal database, cold calling, referrals, networking, job fairs, and other strategies. • Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates. • Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle. • Consistently # 1 revenue generator for the office month after month. • Responsible for mentoring and providing on-going training and support for new recruiters and serve as a resource for learning and navigating senior technical policies and procedures. Technical Environment: Bullhorn ATS, Visio, OS X Mavericks, Windows 7, MSOffice 2007 From January 2010 to December 2013 (4 years) Technical Recruiter @ • Perform full cycle technical recruiting for contract placement in the IT & Engineering Industries for Fortune 500 clients, mid size clients, and public agencies. • Developed and implemented effective recruiting strategies in order to attract, screen, recruit, and select high quality candidates. • Practiced numerous sourcing strategies including referral generation, ad placement, position postings, and direct sourcing/cold calling and networking to develop a qualified pool of candidates. • Interviewed and screened candidates. • Articulated and negotiated job offers with candidates • Clearly communicated all aspects of the offer including salary, stock options, benefits, bonuses, relocating, etc. • Established and maintained solid working relationships with hiring managers. • Determined the needs of the hiring managers. • Developed business proposals for the company's clients. • Developed databases for client and candidates contact information Technical Environment: Bullhorn ATS, MS Vista Business, MSOffice 2007 From June 2005 to December 2009 (4 years 7 months) System Administrator/Trainer @ • Documented all pertinent end user identification information and estimated priority level in the Information Technology Department’s tracking system utilizing Track-it 7.0 software • Served as backup to the Network Systems Analyst with server/network/hardware functions. • Installed Microsoft Operating Systems on new Servers and workstations • Performed daily backup procedures utilizing Veritas Netbackup Datacenter • Assisted with the deployment of new Integration Equipment by connecting Cisco Routers and Switches • Utilized Symantec Ghost imaging software to create images of PC’s utilizing file and sector based technology and simultaneously deployed PC’s across the network • Backed up and restored SQL databases monthly • Created and maintained user accounts and profiles in Active Directory • Assisted with the installation of Cisco’s Linksys Wireless Access Points in remote sites • Trained Harbor Psychologist, Medical Doctors, Marketing staff and Support Staff in the use of Harbor’s clinical software package, Microsoft Office Suite and Marketing software on an initial and ongoing basis. • Tested new service packs and versions of Harbor’s clinical software package, as well as customizations. • Documented and communicated changes to the clinical software package to the appropriate Harbor staff members • Developed and provided courses for new and existing software applications, including all course materials, exercises and skill evaluations Technical Environment: Integration Equipment: Cisco 3500, 2950 Router, Intel Express 410T Standalone Switch Sony Stor Station, Dell Poweredge 1750, 2550 Applications: Cisco VPN client/VNC, Veritas Netbackup Datacenter, Symantec Ghost, Symantec Antivirus, Windows 2000 Advanced Server, Windows 2003 Enterprise Server, Exchange Server 2003, Windows XP Professional, Track-IT 7.0 Standard Edition, PsychConsult, Microsoft Baseline Security Analyzer, GFI Mail Essential Monitor, ACT! Contact software From November 2004 to May 2005 (7 months) System Administrator @ Built servers on Microsoft and Linux Platforms Teamed Network Adapters for fault tolerance Cabled and labeled servers to appropriate integration equipment Created and maintain user accounts, user groups, and profiles as requested in Active Directory Maintained the daily production of the server backup routine using Veritas Netbackup Datacenter and troubleshot any problems Monitored and managed disk space on the servers. Maintained a recovery plan for the servers. Assisted in integration of new applications & infrastructure equipment (i.e, Alteon's and Alcatel Switches and Cisco Routers) Documented policies and procedures for the network environment Monitored network traffic and provide management reports on up time, availability, and network performance Managed the domain-computing environment. Assisted with planning, documenting, and troubleshooting all software and hardware related problems within the Networks Performed network analyses and technical research to identify needs for the implementation of state-of-the-art technologies based upon current project demands Respond to user inquiries pertaining to problems and or planning modes. Assisted in upgrades and repair or replacements of equipment as necessary Performed other duties as required by management Technical Environment: Dell Power App Web 120 Dell Power Vault 122T & 128T HP Proliant DL360 & 380 Applications: Checkpoint NG/VPN1, Veritas Netbackup Datacenter, V-One, MRTG, Symantec Ghost, Symantec Antivirus, Oracle 9, Webtrends Enterprise Reporting Center, Mapquest, Net IQ Firewall Reporting Center, Windows 2000 Advanced Server, Windows 2003 Enterprise Server, Exchange Server 2003, Windows XP Professional From January 2004 to October 2004 (10 months) Technical Services Representative @ Interfaced with customers via inbound calls for the purpose of resolving routine problems with AT&T broadband cable modem products and/or home networking issues. Listened attentively to customer needs and concerns; demonstrated empathy Clarified customer requirements; probed for and confirmed understanding of requirements or problem. Confirm customer understanding of the solution and provided additional customer education as needed. Prepared complete and accurate notes to update customer file. Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Solved problems that were sometimes unstructured and required reliance on conceptual thinking. From January 2001 to January 2003 (2 years 1 month) Network Technician I @ Performed basic troubleshooting and support of LAN hardware, software and applications Installed and configured LAN hardware and maintained desktop systems in a state of availability Diagnosed system hardware, software and operator problems Recommend and/or performed minor remedial actions to correct problems based on knowledge of system operation. Replaced defective or inadequate software packages. Supported and maintain a Server based phone system, including Voice Mail and attached phone devices Technical Environment: LAN/WAN Ethernet Topology Compaq ML 530 Server, Dell Laptops, Desktops & Workstation Platforms Citrix Mainframe Windows 95, 98, NT 4.0 DHCP, DNS, IIS, TCP/IP, & FTP From January 1997 to January 1999 (2 years 1 month) Help-Desk Technician @ Installed, modified and repaired computer hardware and software systems Provided technical assistance and training to system users Installed and assisted service personnel in installation of hardware and peripheral components Loaded specified software packages such as operating systems, word processing, or spreadsheet programs into computers Instructed users in the use of equipment, software and manuals Answered client's inquiries in person and via telephone concerning systems operation Technical Environment LAN Bus/Ethernet Topology PC Clone, Dell, HP, Compaq, & Gateway PC Platforms Compaq & Hp Server Platforms Windows 95, 98, Novell 4.11 DNS, IIS, TCP/IP, & FTP OTHER SKILLS Microsoft Word, Excel, PowerPoint, Access, Visio, Typing 70 WPM From January 1989 to January 1996 (7 years 1 month)

A.A.S @ Owens Community College Denise 2K is skilled in: Technical Recruiting, Benefits Negotiation, Contract Recruitment, Applicant Tracking Systems, Talent Acquisition, Recruiting, Sourcing, Screening Resumes, Process Improvement, Account Management, Organizational Development, Management, Networking, Information Technology, Consulting, Leadership, Training, Vendor Management