Delvin Cyriac's Email Addresses & Phone Numbers

📖 Summary

Network Engineer @ Xterra Solutions Inc. Job responsibilities included, but not limited to:• Responsible for analyzing, developing, interpreting and evaluating network design and architecture specifications, data models and diagrams.• Liaise with other internal teams and vendors in the development, configuration and integration of network systems and for issue resolution.• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, SD-WAN accelerators)• Design & Implementation of LAN & WAN Infrastructure.• Configuring/Troubleshooting Routing protocols including but not limited to EIGRP, OSPF, BGP & layer 2 protocols.• Maximize network performance by monitoring performance, troubleshooting network problems and outages.• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.• Utilize various network tools for monitoring and testing the network and associated devices.• Work with client and organization management regarding monitoring alerts and client issues to fine tune the networking monitoring tools and processes.• Provide weekend/off-hours support, as needed.• Conduct proactive systems maintenance for all client network devices.• Deploying/Maintaining Firewalls, Load-balancers, WiFi Networks and WAN accelerators.• Manage outage communications with vendors/customers.• Maintain client security levels and confidentiality of information.• Input and manage tickets through our CRM system.• Generate documentation for processes in the network team as needed.• Work with technical management to architect networks that effectively reflect business needs, service-level and availability requirements, and other technology parameters.• Develop design principles, models, plans, internal standards, and processes based on industry best practices.• Recommend additions or changes to network infrastructure. • Work with vendors on RFQs, SOWs. San Francisco Bay AreaNetwork Administrator @ Xterra Solutions Inc. Job responsibilities included, but not limited to:• Analyzed technical needs, requirements, and state of client's network infrastructure design, integration, and operations.• Planned network systems by evaluating network and security technologies. • Wrote functional/specifications documents.• Worked with technical management to architect networks that effectively reflect business needs, service-level and availability requirements, and other technology parameters.• Continually updated understanding of business and technology status and objectives and responded to strategic design requests as the businesses evolved.• Developed design principles, models, plans, internal standards, and processes based on industry best practices.• Performed network troubleshooting to diagnose, isolate, and resolve common network problems.• Prepared network reports by collecting, analyzing, and summarizing data.• Recommended additions or changes to network infrastructure. Worked with vendors on RFQs, SOWs.• Implemented changes to network infrastructure, security policies, device configuration following individual clients' change control procedure. From August 2015 to December 2016 (1 year 5 months) San Francisco Bay AreaStudent Assistant Lead - Academic Technology Computer Center @ San Jose State University • Managed student computer lab• Assisted customers with wireless network and password issues.• Assisted software / hardware / network issues faced by customers.• Took ownership of situations and incidents at the lab.• Trained and guided new members of the team. From April 2015 to August 2015 (5 months) San JoseStudent Assistant - Academic Technology Computer Center @ San Jose State University • Managed student computer lab• Assisted customers with wireless network and password issues.• Assisted software / hardware issues faced by customers. From August 2014 to March 2015 (8 months) San JoseTeam Lead - L1, Global Network Oversight @ Cable & Wireless Worldwide (Currently Vodafone Global Services Pvt. Ltd.) Job Responsibilities:• Handled the people management element for all direct reports.• Ensured customer SLA(s) compliance and innovated processes to achieve them, taking into account the work conditions and requirements.• Planned proactive measures to improve services and identified potential risks to customer business & services.• Handled Vendor Management.• Liaised with customer as focal point for all major Incidents reported to the Global Delivery Centre, representing the team and the company while driving major incidents.• Ensured positive client satisfaction to maintain client relationship.• Managed services within the incident management process.• Took care of the change management process, provided support and participated in the change control board and change control process.• Provided guidance to less experienced team members, ensuring the right level of information was provided to the client, ensured communications on day-to-day service operations.• Took care of the major incidents and had sound understanding of the major incident process and identified breach of practices within the processes ensuring alignment with the global delivery practices.Working Relationships and Interfaces• Monitoring, 1st Line, 2nd Line & 3rd Line support team.• Operations Manager & Senior Management.• Field Engineers & third party support group (remote hands)• Account & Service management• International NOC’s• Technology Support Peers within the Customer Organization• Vendors supporting the Technologies managed by the team.• C&W Pre-Sales Team• C&W and Customer Project Management TeamHighlights• Was the key-player in transitioning the customer network.• Successfully undertook the responsibility of the project / Knowledge transition touch-point from BOAML, Singapore.• Was interim people manager & escalation touch-point for advanced support team. From October 2013 to January 2014 (4 months) BangaloreIncident Management Lead, Dedicated Services @ Cable & Wireless Worldwide Job Responsibilities:• Possessed Above Average Communication Skills.• Provided advanced technical support to troubleshoot incidents.• Liaised with the Customer as focal point for all major Incidents reported to the Global Delivery Center.• Represented the team and the company while leading a major incident.• Ensured positive Client satisfaction and Client relationship was maintained.• Incident Management - Managed service within incident management process.• Change Management - Provided support and participated in the Change Control Board and change control process.• Developed an understanding of the Clients organizational structure. Was able to provide guidance to less experienced team members to ensure the right level of information was provided to the Client• Ensured communications on day-to-day service operations are delivered to appropriate customer staff.• Was exposed to Major Incidents and had sound understanding of the process of Major Incident Process.• Was aware and identified breach of practices within the processes and ensured we were aligned to Global Delivery practices.Working Relationships and Interfaces: • 1st Line, 2nd Line & 3rd Line team.• Senior Management.• Field Engineers & third party support group (remote hands)• Provide, Account & Service management.• International NOC’s.• Customers. From April 2012 to October 2013 (1 year 7 months) BangaloreNetwork Consultant, Global Network Oversight @ Cable & Wireless Worldwide Job Responsibilities:Fault Management - Was responsible for the 1st line investigations for all incidents raised, as well as the reactive incidents reported by the customer:• Proactively monitored customer networks to identify fault occurrences.• Acknowledged, checked, and responded to customer fault reports.• Carried out initial diagnostics/troubleshooting on service, identified, understood & resolved incidents/alarms within pre-defined technical or time based criteria across the end to end service.• Ensured accurate ticket detail entry and updates for all fault reports.• Ensured relevant and accurate information available to assist in fault diagnosis and clear.• Initiated diagnostics and performed pro-active analysis for all faults. Performed root cause analysis for network alarms.• Monitored fault tickets, prioritized, and tracked progress as appropriate.• Ensured technical and managerial escalation completed to defined time-scales.• Tested and liaised with customers and other internal or external agencies and third parties.• Followed-up with internal teams and vendors, transmission teams to continue troubleshooting for resolving the issues within the agreed SLA with the customers.• Provided input to customer and management reports.• Identified and agreed cover wherever possible for planned absences.• Proactively identified self development needs.• Actively supported team members in day to day operations.• Supported & trained lower level functions as part of TCP/PDP development.• Assessed the fault tickets correctly based on the information available and contacted customer/service desk for more details.• Monitored & carried out 1st line diagnostics & fix on multiple IP& Data technologies.Working Relationships and Interfaces:• 2nd Line & 3rd Line team• Field Engineers & third party support group• Account & Service management.• International NOC’s.• Customers From August 2010 to April 2012 (1 year 9 months) BangaloreNetwork Engineer, Enterprise Network Management @ Cable & Wireless Worldwide Job Responsibilities:• Monitored multiple high-profile customer networks on tools like Netcool, Nagios, SMART, etc.• Performed initial diagnosis of faults and validated authenticity of alarms delivered to the monitoring systems.• Notified the customer and internal stakeholders of the fault and the impact to the network.• Created trouble tickets for investigation by other teams.• Interacted with other Technical and Incident Management teams.• Interacted with the customer help-desk and key IT contacts.Working Relationships and Interfaces:• Technical and Incident Management teams• Customer helpdesk and key IT contacts From April 2010 to August 2010 (5 months) Bangalore