Deepanjali Mensinkai's Email Addresses & Phone Numbers

Strategy Consultant - Sales & Customer Service @ Reverse chronological order: Local Healthcare Client (Pro Bono): Conducted assessment to improve data quality and reporting issues post go-live of new Electronic Medical Record solution across three work streams related to patient care. Managed three resources to conduct detailed data-driven analyses and stakeholder interviews with admin and clinical staff...

Strategy Consultant - Sales & Customer Service @ Reverse chronological order: Local Healthcare Client (Pro Bono): Conducted assessment to improve data quality and reporting issues post go-live of new Electronic Medical Record solution across three work streams related to patient care. Managed three resources to conduct detailed data-driven analyses and stakeholder interviews with admin and clinical staff to identify pain points and root cause of issues. Identified 60+ improvement opportunities and developed strategy and roadmap to support improvements and improve 5 core inpatient statistics to be reported to Ministry of Health. Improved client’s scheduling metrics by ~4.5% within 2 months on project. Canadian Telecommunications Client: Defined go-to-market strategy for two new products expected to achieve 50% gross subscriber additions by 2024. Managed two resources to develop 3 year product feature roadmap based on detailed industry and competitive analysis. Led development of a framework to define portfolio and brand strategy to ensure continued product differentiation and alignment with each products’ brand and target segments. Led recommendations on new Product Management team structure based on leading practices. Accenture Strategy Recruiting: School lead for Queen's Smith School of Business. Manage relationship with consulting associations and oversee all recruiting efforts for full time and summer internship strategy candidates. From December 2014 to Present (1 year 1 month) Management Consulting Analyst @ Reverse chronological order: Global Oil & Gas Client (Downstream): Led Digital Content Strategy workstream. Developed reusable tool to assess the efficacy of digital content (web, mobile, social) for five lines of business across three geographies. Designed the desired target state content guidelines across 15+ unique digital channels. Canadian Financial Services Client: Developed end-to-end Vendor Relationship Management (VRM) framework to manage 150+ vendors equivalent to $3B of vendor spend and meet regulatory requirements. NA Pharmaceutical Consumer Care Client: Developed CRM Platform Strategy focused on marketing and service capabilities to help the client improve consumer engagement and drive higher market effectiveness. Canadian Utilities Providers (two): Led the IVR redesign strategy and implementation for two separate client utilities. Conducted detailed call flow analysis of over 1M individual calls to identify 100+ opportunities increasing customer satisfaction and decreasing operational costs by $1M. Postal Delivery Client: Developed social media strategy focused on leveraging social listening and engagement technologies to enable the client to collect rich data on consumer behaviours, interests and demographics to support new revenue growth and reduce cost-to-serve. Canadian Utilities Provider: Led the website redesign strategy and implementation for over 15 public residential webpages with the objectives of: improving usability, decreasing content complexity, increasing consumer satisfaction and reducing calls to call centre. Projected annual savings of $25K. Large Canadian Insurance Client: Developed product platform strategy to identify how the client can improve the product manufacturing process to increase speed-to-market, reduce cost and enable product innovation across three lines of business (Life, Health and Wealth). From August 2012 to December 2014 (2 years 5 months) Toronto, Canada AreaManagement Consulting Intern @ • Worked on three different projects within telecommunications, lottery and gaming and wealth management industries • Developed a thought leadership piece on the most viable ways for Canadian telecommunications firms to enter the cloud computing market based on an extensive international market assessment and leading practices • Supported the SVP of strategy at a lottery and gaming client in developing a presentation to the Board of Directors for a new go-to-market strategy • Conducted robust market and competitive assessment on the impact of digital on wealth management advisors through primary and secondary research methods • Offered a full-time position at the end of the internship From May 2011 to August 2011 (4 months) Toronto, Canada AreaBusiness Career Centre Intern @ • Conducted multiple online surveys leveraging Qualtrics software to identify efficacy of BCC support programs and career interests of undergraduate, Master's and MBA students • Developed robust marketing plan and updated all marketing content on social and web platforms • Led the organization of Career Launch, a week long initiative with 30+ companies for undergraduate Commerce students (career fair, mock interviews, panels, etc.) • Assisted the coordination of the MBA career weekend in Toronto, acting as the primary liaison for corporate partners From May 2010 to September 2010 (5 months) Finance and HR Intern @ • Interned in the finance and human resource department for ASM technologies, an IT services organization • Performed daily accounting tasks such as journal entries, creating invoices, bank reconciliations and completing regulatory government forms • Improved daily HR processes by finding efficiencies in time sheet and leave record tracking and overall improvements in communications between HR and staff From May 2009 to July 2009 (3 months) Bachelor’s Degree, Business/Commerce, General @ Queen's University From 2008 to 2012 Bachelor of Commerce - Exchange Program, Business @ SKEMA Business School From 2011 to 2011