General Manager of EU Operations & Client Services @ Conduit Global
Client Services Director - Europe @ Conduit Global
Head of Customer Affinity Marketing @ Barclaycard
No education info found.
General Manager of EU Operations & Client Services @ Conduit Global is a leading provider of outsourced contact centre solutions, offering traditional outsourcing models, insourcing of agents and technological solutions. We are renowned for combining rigorous operational efficiency with intense client business focus to deliver business value and competitive advantage. Part of kgb, a global provider of
General Manager of EU Operations & Client Services @ Conduit Global is a leading provider of outsourced contact centre solutions, offering traditional outsourcing models, insourcing of agents and technological solutions. We are renowned for combining rigorous operational efficiency with intense client business focus to deliver business value and competitive advantage. Part of kgb, a global provider of outsourced and Directory Assistance services Conduit Global is firmly established as a professional, customer focused and cost effective contact centre provider. With a reporting line to the President of Conduit Global, the role has P&L responsibility for contractual relationships across both the UK and Ireland. I am also the FCA Approved person for Conduit Global in the UK From July 2014 to Present (1 year 6 months) Cardiff, United KingdomClient Services Director - Europe @ With a reporting line to the President of Conduit Global, the role has P&L responsibility for contractual relationships across both the UK and Ireland for all activities other than Healthcare services which seats under a separate vertical. I am also the FCA Approved person for Conduit Global in the UK From December 2010 to July 2014 (3 years 8 months) Head of Customer Affinity Marketing @ With a reporting line to the Marketing Director, the role had responsibility for non-card revenues including acquisition, retention, existing product management & compliance to new product development From November 2008 to December 2010 (2 years 2 months) Head of Sales & Marketing @ ReBrand of Business from Excell to Stellar UK
Generated new development deals for a outsourcing of voice services focusing on financial services, insurance and utility sectors.
Creation and development of UK Sales and Marketing strategy.
Member of global Sales and Marketing focus group for Stellar Global Inc.
Senior Manager within Stellar UK From May 2005 to November 2008 (3 years 7 months) Head of Business Development / Acting Centre Manager @ Business Development
•Source and grow new business development opportunities
•Managing internal sales team
•Collaborating with Sales & Marketing Director on marketing strategy, advertising and promotions, defining account development strategy
•Collaborating with IT Director to shape technology strategy
•Bid management and project sponsor
•Responsible for maintaining the new operational facility at Clydebank
•Responsible for 250+ staff across five projects – Telecommunications / Utilities / Digital TV / Debt Collection and Retail
•Managing four key account managers
•Migrated 100 FTE from inbound customer service to outbound sales / collections
•Instigated cultural change as a result of this migration From June 2003 to April 2005 (1 year 11 months) Senior Corporate Account Manager @ •Manage the contracts and the current customer base and to act as the focal point between the customer and Conduit. Clients included Orange, Vodafone, O2, EsatBT and Bord Gais (Irish Gas Board)
• New Business Development both from existing customer base and from new clients within the Utility and Directory Enquiry sectors.
•Main Liasion with client from Board Level and involved in all contract negotiation situations
•Bid manage all commercial tenders for both the Irish and UK markets while consulting on tenders for the European market in which Conduit operate.
•Responsible for evaluation of new IT systems and processes. This included assisting in the development of and creation of IT / Customer escalation processes as well as the introduction of a Knowledge Base and Witness Voice Data Recording system.
•Assisted in the creation of new work practices to generate operational efficiencies and cost reduction / revenue maximisation. From August 2001 to June 2003 (1 year 11 months) Senior Sales Executive / Deputy Sales Director @ •Responsible for a Sales Team including internal and external team members.
•Account Management and new business development functions.
•Relationship development at a variety of corporate levels from Board level / Owner to Purchasing Managers incorporating large Blue Chip organisations to SME and Sole Trader operations.
•Account managing in excess of thirty customers, with contracts worth from € 25,000 to € 7 million.
•Responsible for overseas business development particularly focused on the US market
•Part of the middle management structure within the company and served as the business advisor for the rest of the selling team.
•Responsible for the allocation of the advertising spend.
•Assist and implementation From September 1997 to August 2001 (4 years) Smurfit Graduate Scheme @ •The Graduate Scheme involves a rigorous selection process whereby between six and ten third level graduates are chosen to complete four six-month placements within the Smurfit Group.
•The purpose is to expose the graduate to a number of roles across all business functions (sales, operations, HR etc.) including manufacturing and service operations.
•Roles involved introduction of NVQ’s, development of production systems, plant management, asset disposal and acquisition, acting commercial management etc. From October 1995 to September 1997 (2 years)
Declan Maguire is skilled in: Account Management, Customer Experience, New Business Development, Call Center, Contact Centers, Business Development, Outsourcing, Business Strategy, Sales Management, Team Management, Change Management, Lead Generation, BPO, Customer Retention, B2B, Team Leadership, Strategic Planning, Call Centers