Davide Smith
Technology Services - IT
IT Lead at Cruise
San Francisco, California
Section title
Davide Smith's Email Addresses & Phone Numbers
Davide Smith's Work Experience
Uber
Technology Services - IT
March 2016 to September 2016
San Francisco, California
Cruise
IT Lead
San Francisco, California
Assoc. IT Manager
August 2018 to April 2019
San Francisco Bay Area
Senior IT Support Engineer
September 2016 to August 2018
San Francisco, California
Bypass Mobile
Level II Engineering Support
December 2015 to March 2016
Bypass Mobile
Support Manager II
March 2015 to December 2015
Bypass Mobile
Support Manager I
September 2014 to March 2015
Austin, Texas Area
Apple
Genius
December 2011 to September 2014
Baton Rouge, Louisiana Area
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Frequently Asked Questions about Davide Smith
What company does Davide Smith work for?
Davide Smith works for Uber
What is Davide Smith's role at Uber?
Davide Smith is Technology Services - IT
What is Davide Smith's personal email address?
Davide Smith's personal email address is da****[email protected]
What is Davide Smith's business email address?
Davide Smith's business email addresses are not available
What is Davide Smith's Phone Number?
Davide Smith's phone (213) ***-*419
What industry does Davide Smith work in?
Davide Smith works in the Information Technology and Services industry.
Who are Davide Smith's colleagues?
Davide Smith's colleagues are Anthony Padin, Lauren Ph.D., Mark Mahoney, Margarita Zosa, Jess Myra, Quynh Nguyen, Mario Banks, Rui Wang, Kyle Rasmussen, and Lei Wang
About Davide Smith
📖 Summary
Technology Services - IT @ Uber From March 2016 to September 2016 (7 months) San Francisco, CaliforniaIT Lead @ Cruise San Francisco, CaliforniaAssoc. IT Manager @ Twitter From August 2018 to April 2019 (9 months) San Francisco Bay AreaSenior IT Support Engineer @ Twitter + Leading Help Desk technicians for development, guidance, and escalations with weekly individual meetings+ Managing multiple large-scale projects, meeting deadlines and delegating tasks appropriately+ Developed and implemented a strong knowledge base with working model of article creation through drafts, approvals, and routine checkup+ Strengthened relationships between IT teams, focusing on a better (and stronger) business model+ Providing senior level support to end-users and internal teams alike From September 2016 to August 2018 (2 years) San Francisco, CaliforniaLevel II Engineering Support @ Bypass Mobile + Triaging bugs and escalations that are sent to the engineering team * Utilizing Jira, Logstash, Airbrake, and GitHub+ Translating issues reported by the support team into reproducible and actionable tasks for the developers+ QA for our front-end and back-end Admin websites as well as four other software builds and 8+ hardware variants+ Using CLI and Ruby on Rails for triage and SQL queries, as well as development of back-end tools for the support team From December 2015 to March 2016 (4 months) Support Manager II @ Bypass Mobile *Additional Responsibilites from Support Manager I*+ Leading team of support members for escalations, guidance, and training+ Helped build Support department into a concrete and viable part of the company, training and mentoring three new Support Technicians+ Setting a point-person for escalations and assistance in troubleshooting corporate level issues where time and language sensitivity was a highest priority+ Monitoring reported issues in-field, tracking bugs and escalations to engineering team+ Utilizing (and successfully mastering) Pivotal Tracker, Desk, Zoho, HelpScout, LogMeIn, Paypal Large-Scale Business Management, and AT&T/Verizon Business Accounts+ Providing on-site event support for large-scale entertainment venues (Avaya Stadium, BB&T Field, DKR Memorial Stadium, and more) From March 2015 to December 2015 (10 months) Support Manager I @ Bypass Mobile + Leading customer solutions and experiences* Includes troubleshooting of all Bypass software/hardware (Android OS, Nexus and Samsung hardware)+ Securing/handling new hardware and shipments for installing devices at over 150 venues across the country+ Remote training and installation of software/hardware with clients+ Translating technology for clients, positioning solutions catered to specific needs From September 2014 to March 2015 (7 months) Austin, Texas AreaGenius @ Apple + Maintaining customer focus while troubleshooting and solving technical issues+ Adhering to a schedule of customer appointments+ Repairing and triaging of all Apple devices+ Leading customer solutions and experiences+ Providing exceptional customer service+ iOS Hardware/Software Trainer (2014)+ Genius In-Store Trainer (2014) From December 2011 to September 2014 (2 years 10 months) Baton Rouge, Louisiana Area
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In a nutshell
Davide Smith's Personality Type
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
Average Tenure
1 year(s), 1 month(s)
Davide Smith's Willingness to Change Jobs
Unlikely
Likely
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