Marketing and communications director specialising in financial services. Specialties: Public Relations, Internal Communications, Brand, Marketing, Advertising, Social Media, Financial Services, Underwriting, Claims, Publishing.

Director of Communications @ The CII, with more than 112,000 members in 150 countries, is the World's largest professional body of its kind, serving the insurance, and financial services sectors. A not-for-profit organisation operating under a Royal Charter it aims to raise standards of competency and ethical behaviour across the profession. The CII has delivered education and examinations to over 1 million students over the last decade and is one of the largest awarding bodies in the UK overseeing nearly 90,000 exam sittings each year. From April 2010 to Present (5 years 9 months) Head of Public Relations @ Responsible for development and delivery of the CII's public relations strategy. From July 2009 to April 2010 (10 months) Head of Media Relations @ Responsible for development and delivery of Norwich Union Life's public relations strategy. From August 2007 to June 2009 (1 year 11 months) York, United KingdomSenior Media Relations Manager @ Responsible for the delivery of Norwich Union Insurance media relations. Line management responsibilities for three media relations managers. From October 2002 to August 2007 (4 years 11 months) Communications Manager @ Sole responsibility for delivery of Norwich Union Wealth Management’s media relations strategy. From October 2001 to October 2002 (1 year 1 month) Norwich, United KingdomPublic Relations Manager @ Responsible for all AXA general insurance external communications activity. Delivery of internal and broker communications, sponsorship and public affairs. Development of PR and sponsorship activity in support of AXA’s FA Cup sponsorship. Experience of handling sponsorship funding requests and subsequent implementation with a view to raising the AXA profile. From May 1999 to October 2001 (2 years 6 months) Public Relations Manager @ Responsible for maintaining and enhancing the reputation of Guardian Royal Exchange at a tactical and strategic level. Part of an integrated marketing team I was charged with defining PR strategy for GRE across the UK (incorporating health, life and general at a strategic level; and including numerous distribution channels) From March 1995 to May 1999 (4 years 3 months) Senior Claims Negotiator @ Responsible for negotiating settlement of motor claims (including personal) injury with customers, brokers, third party’s and their legal representatives. Leader of a team of ten individuals dealing with intermediary, affinity and direct business. Knowledge of FSO decisions, case law, Road Traffic Act legislation and MIB guidelines. Involved in Investors in People initiative, Union Representative (Banking, Insurance and Finance Union) From October 1991 to March 1995 (3 years 6 months) Personal Insurance Underwriter @ Managing customer relationships within the personal insurance sector. Knowledge of underwriting discipline in the following areas of the market: private motor, commercial motor, buildings, contents, high net worth, marine, personal accident and sickness (group and individual) and property owners. Experience of leading a team of twelve and challenges associated therein. From September 1987 to October 1991 (4 years 2 months)

Itchen College, Southampton From 1985 to 1987 Merry Oak Boys, Southampton From 1983 to 1987 David Ross is skilled in: Internal Communications, Financial Services, Public Relations, Publishing, Advertising, Marketing, Claim, Underwriting, Insurance, Strategic Communications, Stakeholder Management, Marketing Communications, Corporate Communications, Copywriting, Media Relations