Senior Manager, Information Technology @ Shoppers Drug Mart
Director of Information Technology @ East Penn Canada
Senior Systems Business Analyst @ Honda Canada Finance Inc.
e-Business Management, eCommerce @
University of Toronto
I am a confident IT professional who makes well-chosen decisions under pressure and manages change with minimal organizational disruption. As a member of the management team committed to the organization’s vision, I maintain a steadfast focus on these primary areas: enhancing the customer experience; motivating teams to strive for excellence; improving processes to maximize employee effectiveness; and
I am a confident IT professional who makes well-chosen decisions under pressure and manages change with minimal organizational disruption. As a member of the management team committed to the organization’s vision, I maintain a steadfast focus on these primary areas: enhancing the customer experience; motivating teams to strive for excellence; improving processes to maximize employee effectiveness; and building enduring vendor relationships.
I work closely with my team to smoothly implement projects and make them operational within an accelerated timeframe, often under budget. Using a simple, practical framework for planning, managing, and executing large-scale projects in a transformational environment, I achieve extraordinary results by
>> Defining the vision that will guide transformation projects from beginning to end.
>> Building a motivated team that embraces my passion and commitment to change.
>> Creating a culture of leadership that inspires trust and confidence in the business community.
>> Communicating and mediating before, during, and after project completion.
>> Welcoming the challenges of integrating people, processes, and technology in rapid growth environments.
Senior Manager, Information Technology @ MediSystem Pharmacy, a Shoppers Drug Mart Company, provides innovative pharmacy services for residents and patients in long term care, retirement communities, and organizations that deliver specialized care across Canada. From August 2013 to Present (2 years 5 months) Director of Information Technology @ Promoted to an executive position to provide IT strategic planning, leadership, and direction for a national distribution center with a plan for rapid organizational growth across Canada. Defined the IT purpose, vision, mission, and functions to align with enterprise goals and objectives.
>> Lead the implementation of many key capital IT projects to ensure infrastructure and systems are able to support the exponential business growth (60 million to 200 million in five years). Methodologies applied include both SDLC and AGILE; integrated best practices using ITIL and PMP methodologies to facilitate business change, transformation, and expansion.
** Financials and Distribution ERP - 2.5M
** Customer Relationship Management - 1M
** Business Intelligence – 500K
** Network Operating Centre Builds -50K to 200K
** Disaster Recovery - 250K
>> Energized and inspired cohesive teams to maintain momentum during unrelenting change. Achieved 25% increase in employee satisfaction through a multipart effort to expand participation in decision making, and promote collaboration and shared communication.
>> Built partnerships to gain access to collaborative solutions, beta products, and strong customer support, and to develop competitive business cases.
>> Partnered with Finance to develop, manage and balance an IT budget of $2.5 million. From January 2006 to July 2013 (7 years 7 months) Senior Systems Business Analyst @ Introduced as a new department to the business, our diverse team worked collaboratively with senior level management identifying options for business improvement by bridging business needs with the use of Information Technology.
>> Rolled out eLearning across dealer networks across Ontario enabling users to access technical courses online for corporate certifications
>> Consolidated various applications into a central web portal with single sign-on authentication From January 2005 to December 2005 (1 year) Project Manager @ Initially brought on as a consultant and transferred to full time within two months of employment. Directed team in day-to-day operations and project management activities, including design, implementation and support of IT solutions.
>> Partnered with finance to obtain project funding along with ensuring projects are delivered on time, budget and within scope.
>> Successfully managed and implemented projects that directly contributed towards the company growth.
** MS Exchange Server 2003
** Blackberry Enterprise
** Virtual Private Network
** Implemented thin client technologies
** Electronic Data Interchange From January 2003 to December 2004 (2 years) Implementation Project Manager @ Recruited out of University, managed over 50 IT projects coordinating and implementing various technology solutions for small to midsize organizations. Projects included the coordination and management of LAN/WAN builds/upgrades, telecommunication installs, application training, Internet cutovers and custom technology solutions.
>> Providing guidance and consultation services to external clients identifying options for business improvement utilizing Information Technology.
>> Although the organization went through continuous restructuring directly impacting implementation resources, projects continued to be delivered on time and budget. From April 2000 to December 2002 (2 years 9 months) Network Systems Operator @ From May 1998 to April 2000 (2 years)
Leading through Change @ Schulich Executive Education Centre From 2014 to 2014 e-Business Management, eCommerce @ University of Toronto From 2007 to 2007 Bachelor of Commerce (B.Com.), Information Technology Management @ Ryerson University From 2000 to 2002 Bachelor of Arts Admnistration and Information Management, Information Technology @ Ryerson University From 1996 to 2000 The Comprehensive Project Management Workshop, Project Management, 35 PDU @ Canadian Management Centre From 2012 to 2012 Making the Transition to Management, Management @ Canadian Management Centre From 2009 to 2009 David Chiu is skilled in: SQL, Strategic Planning, Change Management, Project Management, Software Documentation, Network Administration, Leadership, Microsoft Office, Negotiation, Business Analysis, Process Improvement, New Business Development, ERP, Management, Windows
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