Dave Holgate's Email Addresses & Phone Numbers

📖 Summary

Consultant Business Analyst @ Consultant Analyst and Key Player in the operations and business readiness work-streams of major programmes of work, delivering new capabilities and support processes to major parts of Sky's operational platform. Delivering Structure and Good Practice across Reporting deliveries in the Product and Sales Programme. Robust Processes being applied to improve initial communication and delivery. Realising Business Case Benefits, to ensure the Programme is fulfilling it's deliveries. Using existing and new reporting to show where the business case is being delivered and highlighting this through presentation packs to the Executive Steering Group. Enabler, unlocking knowledge within BSkyB to better understand and manage their prospective and existing customers through the Product and Sales Journey, including the introduction of new capabilities in Lead & Quote Management. Leading contributor to the design and implementation of processes methodology ensuring that the clear understanding from AS IS to the TO BE business needs and supporting operations. These in turn are translated into clear business requirements allowing effective and significant solutions to be delivered. Managing and delivering a delivery plan for the transformation activities required to take Sky to its new operating model of Lead Management ensuring all the key activities are delivered in a timely manner. From February 2011 to Present (4 years 11 months) Process Manager & Senior Business Analyst @ Leading a highly productive, professional team of analysts to deliver the Process and Procedure documentation to standards of 2-2-4 and 3-3-4 Compliance standards, ensuring Virgin Media Business was the first Telco to achieve and retain the Government's 2-2-4 information security cetification. This included: - understanding and translating Virgin Media Business Operations and Support Functions processes and procedures,(including; Continuity Management and Disaster Recovery) ensuring they were robust enough for ISO 27000 / ISO 27001 compliance as well as the Higher rating NGN Standard Security Level 2-2-4/3-3-4, required for traffic of sensitive data through Public Sector Networks. - Identify and define the scoped business areas required to have complient and stringently followed processes (checked and accredited by an independant third party appointed by the Government - Create and manage the Process Standards and Review Cycle required activities to ensure all Process Analysts stuck to those standards during the delivery of required documentation. - Indentify and Engage with subject matter experts in NGN 224/334 Compliance and VMBusiness processes alike. - Support Cross-Programme Management to ensure all areas of delivery were aligned and efficiently delivered in financial and time terms. - Collate and deliver progress updates to the Wider Project on regular intervals and to differing levels of granularity. - Identify and Escalate blockers, issues and risks to ensure the delivery of the eventual successful acreditation was achieved. From July 2009 to February 2011 (1 year 8 months) Senior Business Analyst @ Supporting the expansion and growth of the O2 Home Broadband products through project deliveries, including enhancement of the base product and takeaway (in store) options, including CPE (customer premise equipment. From 2008 to January 2009 (1 year) Business Architect - BT Vision @ Business Architect, working closing with Marketing and Operations on delivery of robust processes to enable the Business functions to communcation effectively and see clear demarcation of responsibilities. From November 2006 to November 2007 (1 year 1 month) Senior Business Analyst / Product Development Manager @ From April 2006 to November 2006 (8 months) Senior Business Analyst @ Specialist in Consumer Broadband Applications, Services and Operational Support. Also worked on proof of concept work including early iterations of QoS and Bandwidth Management and Throttling. From June 2001 to April 2006 (4 years 11 months) Senior Business Analyst @ Online Banking Applications. Worked on the successful migration of the Online Banking site to the Royal Bank of Scotland model/platform. Prior to that worked heavily on Customer Support Centres technology to enhence the internal users communication applications and hardware, including proof of concept work on call&data transferred calls. From August 1988 to May 2001 (12 years 10 months) Dave Holgate is skilled in: Project Delivery, Stakeholder Management, Business Analysis, Telecommunications, PRINCE2, Business Process, Change Management, Business Process Improvement, Analysis, Team Management, Operations Management, Project Management, Mobile Phone Apps, Microsoft Office, Microsoft Excel