Experienced IT Support Manager with a broad range of skills and knowledge across the Infrastructure, Service Desk and Support functions. Proven track record in project management, leadership and motivation, service delivery, stakeholder management, vendor management and contract negotiation. Possesses excellent verbal and written communication skills with the ability to converse with all levels of the business.

IT Support Manager @ Accountable for the day to day management of IT Services and delivering large scale change in a challenging environment. Managing a team of 5 support analysts, supporting over 1200 users at 3 HO locations and 190 high street stores across the UK. Responsible for; Team management, motivation and coaching Service delivery improvements Project management Producing monthly reports for Board level Vendor management Contract negotiation From September 2012 to Present (3 years 4 months) Sutton, United KingdomTechnical Support Manager @ Responsible for the IT infrastructure, managing a team of 6 support staff, supporting over 850 users at 25 locations across Europe. Along with our parent company, ManpowerGroup, we share and support 3 global datacentre's, a global Active Directory, hosted Microsoft exchange 2007 environment and a BT MPLS network. From September 2009 to September 2012 (3 years 1 month) Senior Technical Support Analyst @ From June 2006 to September 2009 (3 years 4 months) Technical Support Analyst @ From October 2004 to June 2006 (1 year 9 months) IT Support Technician @ From April 2004 to June 2004 (3 months) IT Support Technician @ From September 2003 to April 2004 (8 months) IT Support Analyst @ From June 2000 to September 2003 (3 years 4 months)

NVQ Level 2, Motor Vehicle @ Carshalton College From 1996 to 1998 Darrone Vaughan is skilled in: Active Directory, Management, ITIL, Citrix, Windows, Windows Server, Troubleshooting, VMware, Networking, Change Management, IT Service Management, Business Analysis, Data Center, Servers, Team Management