Senior Project Manager (ScrumMaster), IT Infrastructure @ Gap Inc./Gap
Highly accomplished, results-driven IT Project Management professional with consistent record of increasing performance, profitability, and quality through exceptional project and program management. Certified Scrum Master with special expertise in Agile project management. Excel at directing development, system and network engineering, and infrastructure initiatives for Fortune 500 companies and the US military. Adept at building and leading top-performing
Highly accomplished, results-driven IT Project Management professional with consistent record of increasing performance, profitability, and quality through exceptional project and program management. Certified Scrum Master with special expertise in Agile project management. Excel at directing development, system and network engineering, and infrastructure initiatives for Fortune 500 companies and the US military. Adept at building and leading top-performing teams. Experienced at introducing policies and procedures to streamline workflow, and implementing technology solutions to support operational goals and growth. Exceptional technical skills.
SKILLS & EXPERTISE:
Project/Program Management, Strategic Planning, Technology Operations, Lean/Six Sigma Methodologies, Budget/Cost Control, Relationship Management, Agile & Scrum Methodologies, Problem Solving, Process Improvement
Project Manager - EMT Program @ From June 2014 to Present (1 year 7 months) San Francisco Bay AreaRF Transmission Systems Craftsman (3D173) @ Maintain satellite communications, cryptographic, network, and operating systems in support of Global Hawk UAV (Unmanned Aerial vehicle) surveillance and intelligence platform. Indirectly supervise staff of 10. From September 2008 to September 2014 (6 years 1 month) Senior Project Manager (ScrumMaster), IT Infrastructure @ Oversee a 10-person Agile team of system and network engineers charged with developing the infrastructure for the company's 2nd-largest IT program, a $12M, 3-year platform simplification initiative at Gap Inc. Coordinate all infrastructure requests for 120-plus application migrations into a new data center. Provide infrastructure and engineering direction for 15 additional development teams. Manage relationships with other groups.
Reduced rework 30% and infrastructure delivery turnaround times 2 days by streamlining repeatable processes. Lowered execution delays 45% by eliminating blocks in the change management workflow and implementing new systems to streamline change approval process. Consistently delivered projects 1-2 weeks ahead of schedule by designing powerful forecasting tools. Worked with PMO to create an Agile Implementation Plan for multiple infrastructure pods. Co-developed processes and Agile strategies with Agile coach. Effort applied across 6 Scrum teams.
Improved efficiency through daily Scrum meetings, weekly meetings with remote engineers, enhancing communications between engineers and other teams. Eliminated out-of-scope work and enabled more effective project scheduling by clarifying team roles. Minimized project risk by communicating with subject matter experts on new platform architectures. Facilitated better support of migrated applications by creating documentation for turnover to operations teams. Maximized team performance levels by introducing team-building and morale-building activities. From July 2013 to June 2014 (1 year) San Francisco Bay AreaTechnical Control Facility Manager @ Directed the installation, support, and retirement of hardware, software, and equipment. Oversaw power, environmental, security, secure and non-secure voice/data networks, radio tower and satellite equipment, cryptographic equipment, and network/server programs and projects at U.S. Army HQ base. Supervised 7 direct and 50 indirect reports. Formulated policies and procedures. Maintained 100% compliance with all contract SLAs and SOWs.
Led location to Best Technical Control Facility in Middle East/South West Asia/Africa Theater. Enabled more than $9M in projected savings, while increasing satellite system uptimes and stability, by retiring and/or replacing outdated satellite link circuits and eliminating 11 points of failure. Increased facility safety and operational efficiency by restructuring physical footprint to maximize space utilization, achieve safety and fire code compliance, and enhance ergonomics. Directed new security enhancement project that increased facility safety and eliminated unauthorized installations by introducing new security plans and deploying surveillance cameras.
Improved technical support by implementing new trouble ticket tracking solution. Reduced inventory losses by leading complete count and labeling project for multi-million dollar inventory. Enabled 24x7x365 coverage for systems and support by instituting new staffing schedule. Enhanced efficiency by redesigning file/document storage plans and implementing SharePoint for all networks. Maximized employee performance by rebuilding technical certification training program, implementing skills development lab, instituting strategies to increase morale, and creating standardized procedures. From October 2010 to April 2012 (1 year 7 months) Telecommunications Operations Manager @ Led projects to consolidate and manage base services at Onizuka AF Station and supported movement of satellite control network to Vandenberg AF Base. Merged services into Integrated Maintenance & Operations Center (IMOC). Supervised 50-plus person team supporting all voice services, network services, security systems, satellite communications, help desk, systems administration, and NASA launch communications.
Planned and led complete consolidation project to create single work center for all voice and data systems. Improved efficiency and streamlined resources by directing Six Sigma-based physical reorganization of work center following consolidation. Realigned workstations and implemented new processes. Enhanced technical performance while reducing personnel 50% by redesigning training program to cross train 100% of individuals on critical systems. Maximized satellite systems availability and facility security by emphasizing troubleshooting of outages. Formulated better integration between intrusion detection, CCTV, and card key systems. From October 2008 to September 2010 (2 years) Satellite, Wideband, & Telemetry Systems Craftsman (2E171) @ Carried out maintenance and support of mission-critical radio systems during maneuvers and deployments in international locations, including for Operation Iraqi Freedom. Coordinated movement of up to $10M in equipment.
• Recognized for maintaining 99% or better system availability in all environments.
• Increased efficiency by leading Lean/Six Sigma-based process improvement projects.
• Reduced equipment location times 70% by designing and implementing inventory tracking system.
• Earned Performer of the Week, Technician of the Month, Airman of the Month, and Outstanding Performance awards. From September 2004 to September 2008 (4 years 1 month) Owner/General Manager @ Established and managed IT consulting business. Managed projects in areas such as server design, hardware installation, broadband, software installation, and technical support for small businesses. From May 2001 to August 2004 (3 years 4 months) Technical Operations Manager @ Oversaw technical infrastructure for headquarters, 14 retail locations, and retail website. Supervised 20 direct and indirect reports. Administered IT operational and project budgets.
Recruited, trained, and led complete technical operations team. Improved systems performance by implementing ticketing system and support policies and procedures. Recognized for increasing customer satisfaction from 33% to 83% in only 4 months. From October 2000 to April 2001 (7 months) Information Technology Manager @ Directed complete technology project and operations for construction company, including networks, servers, phones, security, door control, camera systems, computers, and more.
Designed and built IT, phone, and security infrastructure from scratch following company relocation. Reduced trouble tickets to near zero through technology improvements and user training. From March 1999 to October 2000 (1 year 8 months)
Associate of Science (in progress), Electronic Systems Technology @ Community College of the Air Force From 2014 to 2014 Darren McGee is skilled in: IT Project & Program Management, Program Management, Project Management, Agile Project Management, Agile Methodologies, Certified Scrum Master CSM, Scrum, Cross-functional Team Leadership, PMO, Vendor Management, IT Management, IT Operations Management, IT Infrastructure Management, Telecommunications Management, Leadership
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