Darren Balsitis's Email Addresses & Phone Numbers

Associate Software Engineer @ Capital One Work with:AWS - Certified Solutions Architect - Associate - EC2, S3, Lambda, CloudFormation, CloudWatch, IAM, ECS, VPC, Route53REST APIs - Java, Spring, Python, FlaskBig Data - Spark, ScalaDevOps - CI/CD - Maven, Jenkins, GitHubConfiguration Management - Ansible, Terraform, ChefDecisioning Platforms - Experian Strategy Design Studio, FICO Blaze AdvisorOther Knowledge - Docker,...

Associate Software Engineer @ Capital One Work with:AWS - Certified Solutions Architect - Associate - EC2, S3, Lambda, CloudFormation, CloudWatch, IAM, ECS, VPC, Route53REST APIs - Java, Spring, Python, FlaskBig Data - Spark, ScalaDevOps - CI/CD - Maven, Jenkins, GitHubConfiguration Management - Ansible, Terraform, ChefDecisioning Platforms - Experian Strategy Design Studio, FICO Blaze AdvisorOther Knowledge - Docker, Linux, Shell, Mainframe, SAS, Drools, jBPM, AngularJS From September 2015 to June 2017 (1 year 10 months) Rolling Meadows, ILQuality Assurance Engineer @ Capital One Responsible for testing of business rules engine code developed in Experian Strategy Design StudioConducted local unit tests using platforms's native test suitePerformed full end to end testing on IBM Z/OS mainframe From February 2015 to September 2015 (8 months) Rolling Meadows, ILSr. Advocacy Coordinator @ Capital One Resolved escalated customer concerns and inquiries using creative, outside-the-box solutionsEducated frontline agents on policy and procedure questions to ensure accurate information is given to our customers to reduce complaints and overall negative customer impactSeen as subject matter expert on all portfolios by actively checking policy and procedure updates to achieve above average quality scores From March 2013 to April 2014 (1 year 2 months) Rolling Meadows, ILInternal Communications Specialist @ Capital One Facilitated training sessions for all associates on new/updated policies and proceduresComposed and distributed communications to all agents and managers regarding policy/procedural changes, upcoming site events, and other miscellaneous business newsAnalyzed training results to determine areas of focus to improve overall agent performanceDeveloped numerous reports to track training schedules, training results, associate incentives, etc. From January 2013 to April 2014 (1 year 4 months) Rolling Meadows, ILSr. Customer Service Representative @ Capital One Acted as first line of contact with customers to assist by analyzing and resolving all questions or concerns while focusing on positive customer experienceSupported co-workers with work related issues, disseminated important procedural information, and facilitated team huddles in the absence of a manager as team leadAssisted with the development of new hires during on the job training by fielding questions on live calls and sharing personal work experience From November 2011 to December 2012 (1 year 2 months) Rolling Meadows, ILSoftware Engineer @ Capital One Front End Work:- Internal web application for operations agents to facilitate credit card applications- Technology used includes: Angular, Node, Docker, Amazon ECS, Amazon RDSBackend Work:- Multiple backend rest services used within the credit card acquisitions platform- Technology used includes: Java 8, Spring (Boot), Docker, Amazon ECS, Amazon RDS, Apache Camel Rolling Meadows, IllinoisOperations Supervisor @ Capital One Analyze key performance metrics to determine opportunities for overall efficiency improvement and provide development plans to reach designated goals.Coach and develop associate’s to achieve above average quality and customer experience resultsMotivate associates using innovative work related contests and team building exercisesAssist with the implementation and completion of departmental and site-wide projectsIdentify possible process improvements, develop potential solutions, and deliver improved resultsQuickly learned multiple new systems to help support all queues in the Care department From May 2014 to February 2015 (10 months) Rolling Meadows, ILStudent @ Northern Illinois University From August 2006 to May 2011 (4 years 10 months)