Dario Pollastro's Email Addresses & Phone Numbers

📖 Summary

Five years overall experience on the Salesforce.com Platform and currently Technical Account Manager at Accenture UK. Prior joining Accenture, worked as Consultant and Technical Account Manager at Tquila - now part of Accenture. Previously worked as Support and Admin Analyst, supporting Salesforce.com premier customers, at Stream Global Services in Ireland. Acquired a good balance of analytical, technical and management skills, and built strong relationships with customers.Salesforce Technical Account Manager @ - Performing the same duties as per previous job position since Tquila has been acquired by Accenture UK. From August 2015 to Present (5 months) London, United KingdomSalesforce Technical Account Manager @ Responsible for the overall technical health of customers’ Salesforce account. Building deep relationships across the customer’s business and technology teams. Facilitating a true partnership between all parties (such as the Managed Services, the Professional Services and Third Parties) and driving client loyalty by delivering the highest levels of technical service satisfaction by providing appropriate technical advice and expertise to assist clients in their decision making. Managing a team of consultants and developers within the Managed Services. Duties and Responsibilities: - Sales: Understand the existing pipeline Create the opportunity pipeline Pre-sales - provide process support - D-process: Assure / support discovery Assure / support delivery to Client on: tickets, changes, maintenance Assure quality of delivery: adoption and management of the Continuous Integration Methodology delivery process - Account management: Collaboration with Account Executive Client meetings Nurture Client relationship - Engagement management: Update / maintain engagement Reporting on budget / hours Time management - Change management: Organisational knowledge Ensure environment scalability Oversee best practices and IT governance - Operations management: Internal and external facing reports Transitions / knowledge transfer - Product management Extra Projects Delivered: - Project Manager for a Client project within the Managed Services: Implementation of a new solution for the creation of XML files to transfer credit information to the Client back end system, System Integration Interface. These files were natively generated within Salesforce by using a data integration tool called Talend. - Consultant for a Client project within the Professional Services: Salesforce / Pardot implementation. From December 2014 to July 2015 (8 months) London, United KingdomSalesforce Associate Consultant @ - Managing the Client’s Salesforce CRM system full implementation process, from the initial requirements gathering, through to designing the solution, implementing the solution and then providing post implementation support. - Building Client relationships. - Managing Client Portfolio within the Managed Services. Extra Project Delivered: - Consultant for an internal Tquila’s project within the Managed Services: Salesforce Service Cloud implementation. From February 2014 to November 2014 (10 months) London, United KingdomSalesforce.com Tier 2 Premier Admin Analyst @ - Performing duties as Premier Support Analyst, providing technical assistance, ordinary adaptive and evolutive maintenance with direct intervention on the Client’s Salesforce CRM system. - Technical consulting provided by confirmed processes and approved best practices. - Administration Skills: Developed analytical skills in Reports, Dashboards and Analytic Snapshots creations. Data management skills, in relation to transfer, update and delete processes, through standard functionalities and external applications (i.e. Data Loader). The ability to research best practices in relation to security and data protection, through the use of Sharing Rules and Validation Rules. Platform customizations in Page Layouts, Record Types, User Profiles, Objects and extra Fields, through the use of Formulas, Approval Processes and Workflow Rules, gave the possibility to have more manoeuvrability of the Salesforce environments. API Tools used: Apex Data Loader, Workbench. From January 2012 to September 2013 (1 year 9 months) Salesforce.com Tier 1 Premier Support Analyst @ - Performing duties as Basic Support Analyst, at higher service level for Premier Clients. - Trained new employees. - Managed to make a significant contribution to the corporate knowledge base. From February 2011 to December 2011 (11 months) Salesforce.com Tier 1 Basic Support Analyst @ - CRM Technical Support in relation to security, customization and administration. - Customer care and troubleshooting, handling phone calls, emails and chats for the EMEA market. - Performance monitoring in collaboration with developer team. From October 2010 to January 2011 (4 months) Internship @ Internship area: project management, accounting, foreign relations. From September 2007 to September 2007 (1 month) Master’s Degree, Tourism and Resources Management and Analysis, 106/110 @ Faculty of Economics, University “La Sapienza”, Roma. From 2007 to 2010 General English Course, General English Course @ The Language House School of English, Dublin. From 2010 to 2010 Bachelor’s Degree, Economics for Tourism and Resources @ Faculty of Economics, University “La Sapienza”, Roma. From 2002 to 2007 High School Diploma, Technician in Electronics @ Istituto Tecnico Industriale Francesco Giordani, Caserta. From 1997 to 2002 Dario Pollastro is skilled in: Salesforce.com, CRM, Force.com, Cloud Computing, Salesforce.com Administration, Analytics, Technical Support, Customer Service, System Administration, Troubleshooting, Apex Data Loader, Customer Satisfaction, Salesforce.com Certified Administrator, Salesforce.com Certified Developer, Customer Experience