Daniel Wu's Email Addresses & Phone Numbers

Data Science Group Manager @Intuit AI @ Intuit Led Intuit AI data scientists and ML engineers to tackle customer success challenges across business units with AI/ML.» Intuit’s Intelligent Expert Planning (IEP) platform: Modernized business planning process by building a data science powered forecasting platform to fundamentally transform the call center planning, training, and staffing across all business...

Data Science Group Manager @Intuit AI @ Intuit Led Intuit AI data scientists and ML engineers to tackle customer success challenges across business units with AI/ML.» Intuit’s Intelligent Expert Planning (IEP) platform: Modernized business planning process by building a data science powered forecasting platform to fundamentally transform the call center planning, training, and staffing across all business units, achieving 5x efficiency gain and 48x forecast resolution increase via automation alone. Further continuous improvements of forecast accuracy are expected through iterative forecast model enhancements.» Intuit’s AI-powered intelligent routing (IR) service platform: Elevated customer satisfaction by developing a NLP-based customer intent classification service integrated with QuickBooks web-based self-help system to direct our customers to the most appropriate contact channel for quicker issue resolution. Shorten the customer hold time by building an account identification service integrated with the IVR system to accurately identify customer accounts during the phone contact.» Intuit Smart Agent: Led development of a neural network based Slack bot to assist in care agent escalation (lower tier to upper tier). The work was published at the 2018 ICDM conference with patent application filed (Neural-Based Agent-Assistance Interface). Artificial Intelligence Professional Program Course Facilitator @ Stanford University » Courses:• XCS224N Natural Language Processing with Deep Learning (Prof Christopher Manning)• XCS229I Machine Learning (Prof Andrew Ng)• XCS229II ML Strategy and Intro to Reinforcement Learning (Prof Andrew Ng)» Teaching – Provide personalized, individualized and technical instruction to course participants who are working professionals distributed across the US and internationally. » Course Development – Apply expertise to help develop and streamline course content• Provide feedback to program team on the structure, content, and timing of course curriculum and assignments• Suggest revisions for streamlining course materials and content to promote greater effectiveness• Share expertise and applicability of course content through real-life examples Machine Learning Team Lead @ Slice Technologies, Inc » Managed classification science team to build Dictionary Service (DS) for improving Slice's core product Categorization and Matching Engine (CME), which enabled to handle 5,000 requests per second and experienced zero unplanned downtime since deployment. It became a critical component of the production pipeline and boosted accuracy of CME engine by bringing many previously suboptimal product categories to quality.» Directed classification science team to design and deliver Integrated Data Labeling Engine (IDLE), which leveraged crowdsourcing scalability and streamlined training data pipeline, resulting in projected 70% cost reduction of data production. This work was published in 2018 EDBT with patent pending (Quality of Labeled Training Data).» Led information extraction ML team to enhance Slice’s information extraction pipeline by applying NLP techniques in data clustering, automatic pattern recognition, boundary detection, outlier detection with time-series analysis, and object detection with computer vision.» Awarded Second Place in 2016 Slice Hackathon for project CME-PI (CME with Picture Integration). From 2016 to 2018 (2 years) San Mateo, CaliforniaUC Davis Extension Instructor @ University of California, Davis » Taught online course: Creating Functional Websites. From 2017 to 2017 (less than a year) Senior Software Engineer | Technical Lead, Innovation Lab @ Wolters Kluwer Health » Managed cross-functional Clinical Decision Support (CDS) Rule Editor project. Architected the full software stack and defined rule/catalog representation schemas following best design practices. Implemented services and client application that increased medical content team’s productivity by 55%.» Designed and implemented Enterprise Service Bus (ESB) server error alert system, reducing the team's error response time by 92% and improving SLA and customer satisfaction. » Created a batch testing platform for POCA (Point of Care Advisor) to collect performance statistics, enabling executives to quickly sign on new customers to contracts worth millions of dollars.» Led a major content migration project across business units with heterogeneous content management platforms, reducing cost for ongoing content maintenance by 70%.» Engineered core components of Clin-eGuide, a medical expert system providing integrated search of diversified content and supporting Continuing Medical Education (CME).» Prototyped the first in-house iOS mobile application. Architected content preparation process and built essential services, contributing to higher customer retention and acquisition.» Recognized with the 2006 Wolters Kluwer Health Innovation Award for outstanding engineering achievements. From 2003 to 2016 (13 years) Sunnyvale, CAInstructor @ The Art Institutes » Designed the curriculum, conducted the lectures and led the lab activities for: Intermediate Web-based Programming, Advanced Web-based Programming, Database Concepts, Interaction Design, and Streaming Media. From 2010 to 2012 (2 years) Sunnyvale, CACo-Founder @ FiGuide » Co-founded an on-line personal finance marketplace and publishing platform connecting consumers with certified fee-only financial advisors. Company was later acquired by National Association of Personal Financial Advisors (NAPFA).» Managed all software development projects and adopted agile software process allowing frequent incremental quality releases in a fast-paced startup mode, resulting in higher user satisfaction and faster growth.» FiGuide was acquired by National Association of Personal Financial Advisors. From 2008 to 2012 (4 years) Silicon Valley, CALead Software Engineer (Founding Team) @ Movoto » Architected and created Movoto from founders’ sketches and ideas. As the first engineer on board, led offshore developers during the infancy of the site.» Self-taught C# and .NET technologies to construct the site based on MVC architecture using ASP.NET, C#, and SQL Server. This foundational work evolved into the current site that supports millions of monthly visits.» Introduced proper software process and tools. Trained offshore development team to adopt the software process, achieving higher quality and faster turnaround. From 2004 to 2006 (2 years) Palo Alto, CASoftware Engineer @ SKOLAR » Developed J2EE-based SkolarMD and SkolarRN, medical search engines and learning platforms tailored to physicians and nurses.» Designed and implemented custom content integration module providing an intuitive web interface to easily load proprietary content to the system to be displayed and searched seamlessly along with the native content. This sought-after feature brought in new contracts with several foreign government health agencies.» Overhauled the UI of the entire system by creating and integrating with the backend all new logo, icons, color palette, and CSS style sheets. Managed frequent change requests, attaining user satisfaction.» Streamlined the content integration process to minimize the overhead for frequent and high volume content updates. Authored detailed process documentation that became the standard specification for outsourcing the content conversion projects. From 2000 to 2003 (3 years) Palo Alto, CA