Daniel Otero's Email Addresses & Phone Numbers

📖 Summary

IT Field and Office Technician @ Technical Support/Assistance to our large network of businesses, studios and home offices. - Field/Onsite assistance - Level 1, 2, and 3 technical support - Remote Desktop Support via Bomgar, VPN Access, Apple Remote Desktop, Timbuktu, or Apple Screen Sharing My current duties include but are limited to the following: - Troubleshooting all issues regarding Apple Hardware, Apple OS X, iOS and Android Platforms - General support for Apple OS X Server/Open Directory - General support for third party software (FileMaker, FileMaker Server, ArtBase, etc) - Email setup/configuring/troubleshooting for various platforms using services like Google Apps for Business, Kerio, Rackspace Apps and personally hosted emails - Configure and troubleshoot network printers and enterprise appliances - Configure and troubleshoot wireless networks - Configure and troubleshoot backup solutions (Time Machine, CrashPlan, and CrashPlan ProE) - Provide design and implementation for specific web development needs - Hardware repair and upgrades for all Apple-based hardware - Client advocate with third party service providers (ISPs, Hosting Registrars, and Data Recovery services) From March 2014 to Present (1 year 8 months) Greater New York City AreaJunior In House Developer @ - Installed, implemented and configured Icinga/Nagios for network monitoring of our clients through our site-to-site VPN tunnels. - Develop custom-made scripts for task automation through our asset management system. - Assisted in Implementing an APN system on our CRM to notify all employees on case assignments, updates and reminders. (Using Python, Anaconda, Twistd and Pusher) - Created and implemented an Internal Status Board using 4k displays and Raspberry Pis. - Complete request from clients involving modifications to their websites, hosting services, DNS/DynDNS records, and migrations from host to host. From July 2014 to Present (1 year 4 months) 151 W 25th St.Technical Recruiter @ - Head the technical round of interviews with the CEO. - Assess the technical abilities of potential candidates while verifying their cultural fit. - Working closely with HR to determine how much we can grow specific candidates and create ways to implement that path for growth. From July 2015 to Present (4 months) 151 W. 25th St.IT Support / Consulting @ - Assist clients in personal entertainment system setups - Install and repair Macintosh Operating Systems and Core Applications - Work with other independent companies to assist in major projects for their clients (Desktop Setups and Migrations, Equipment Acquisitions and Web-based Development and Support) - Instruct and inform clients on methods for securing their computer system through setting up backup services (both on and offsite), and assisting in wireless configuration From February 2010 to March 2015 (5 years 2 months) Greater New York City AreaSenior Service Technician @ - Made on-site calls for various large companies to implement repair and troubleshooting protocols - Serviced and repair any and all Apple Hardware and Software products that were serviceable and offered cost effective solutions if not serviceable - Providing excellent customer service during greeting, processing transactions and explaining repairs - Managed the store during weekend shifts handling all interactions by myself. - Learned and became the go-to repair technician for Apple iOS Products (4 and 4S) - Learning best practices and procedures for attempting data recovery on failing hard drives - Taught customers various topics involving OSX and iOS as well as web development and networking questions From October 2012 to March 2013 (6 months) 120 W 20th St. (Chelsea)Mac Genius/Store Mentor/Customer Service Rep @ - Exercised great empathy and customer relation skills when dealing with fragile matters and helped to maintain a healthy connection between the consumer and the Apple brand - Effectively triaged and troubleshot Mac computers, iPods and iPhone during customer sessions - Diagnosed and repaired any computer related issue checked into the repair facility - Assisted in product recommendations for customers’ personal needs or projects - Helped facilitate peer to peer mentoring to maintain good employee to employee relationships - Reinforced management in implementing new internal systems and policies through one on one - Utilized in six other positions while employed at Apple Inc. Positions (Cashier, Sales Specialist, Visuals Assistant, Inventory Control, Mac Technician and Store Mentor) From November 2006 to February 2010 (3 years 4 months) 103 Prince St. (Apple Store SoHo)Executive Assistant @ - Initiated plans that helped expand the reach of the company’s brand - Coordinated meetings and schedules among staff members and clients - Organized and scheduled photo shoots for some of the candidates - Accommodated all clients to make sure they felt like they always had an important part in our process From May 2009 to October 2009 (6 months) Brooklyn, New York (DUMBO)Sales Representative / Key Holder Trainee @ - Helped in opening and closing procedures for the store involving money handling and paper - Did regularly scheduled checks of inventory of all our products and placed orders for replenishments - Understood customers' needs and sold them the proper solutions - Top 5 Employee in the district since my hire date for Best Customer Service, and Activations Processed - Assisted customers with troubleshooting all smartphone related issues - Became a certified Blackberry Technician to help corperate and enterprise customers on basic issues - Handled customers with delicate situations involving Passport Visas - Became the Go-To person for CS Related issues From May 2006 to October 2006 (6 months) 170 Broadway, New York, NYLead Cashier @ - Handled opening and closing procedures for the store with the managerial staff - Handled and maintained transactional lookups whenever register counts were inaccurate - Created schedules for fellow cashiers and assigning their daily tasks - Assisted in opening a Flagship store in East Hampton, NY - Worked with security guards with any issues related to loss prevention - Trained all new cashiers how to us the POS system - Created training curriculum for all new cashiers From November 2004 to March 2006 (1 year 5 months) 91 5th Avenue, New York, NYBachelor's Degree, Computer Systems and IT Management/Operations, 3.89 (Summa Cum Laude) @ CUNY New York City College of Technology From 2014 to 2015 Bachelor's degree, Information Technology with a Concentration in Network Security, 3.8 @ New York Institute of Technology-Old Westbury From 2011 to 2012 AAS, Computer Network Technology, 3.92 @ Borough of Manhattan Community College From 2008 to 2010 Daniel Otero is skilled in: OS X, Technical Support, iOS, iPhone, Troubleshooting, Networking, Web Development, Computer Repair, Hardware, Windows Server, Customer Service, Programming, Android, Linux, Backup Solutions, Software Development, Python, Windows, Virtualization, PHP, HTML, Advanced CSS, Oracle Database, VMware Fusion, Microsoft Office