Daniel Julien's Email & Phone Number
Founder at Teleperformance, Entrepreneur
Daniel Julien's Education
University of Paris
About Daniel Julien's Current CompanyTeleperformance
Frequently Asked Questions about Daniel Julien
What company does Daniel Julien work for?
Daniel Julien works for Teleperformance
What is Daniel Julien's role at Teleperformance?
Daniel Julien is
What is Daniel Julien's Phone Number?
Daniel Julien's phone (305) ***-*336
What industry does Daniel Julien work in?
Daniel Julien works in the Telecommunications industry.
About Daniel Julien
💼 Past Experience
Ian ? Ian is currently the CTO of Teleperformance, a technology company working to improve the customer experience across the telecommunications industry. He is responsible for developing, implementing and driving the organisation's overall strategy,including initiative strategy, technology development and deployment, marketing and sales, and Capabilities and Improvement Strategy. prior to joining Teleperformance, Ian was responsible for product management for the Dynamics AX customer relationship management system, which was acquired by Autonomy plc. during the close of its own product development program. Ian was also experiencing technical Management andLeadership roles at Infosys in India, and was project manager for the Infosys e-commerce system.Joined Teleperformance in July 2006 as a Projects Director, responsible for the development of new projects within the company. Held the title of IT Manager,responsible for the management of all technical aspects of projects assigned to the team, including project management, development, testing, and post-production. Overseas project manager for the Spanish project Envío y Gestión de Precio (E&G) for the Iberian market.Appointed Manager, Delivery, to take over the role of Delivery Manager from Catrin Bray in October 2007. Aided Catrin Bray in the delivery of the company's strategy and vision, implementing change, driving growth and ensuring that everything ran as planned.Key achievements during this time include setting up a within-team competition for the development of the company's next-generation customer experience site, guidance and support for the roll out of the new site, managing the delivery of world-class standards across the company, and leading the successful bid for the first ever Portuguese customer experience site.Joined Teleperformance as the Chief Technology Officer (CTO) in July 2009. Led the technical team which created and led the overall modernization of the company's customer service platform, across all channels, to improve customer experience and help to grow the company. Led the technical team which created and led the overall modernization of the company's customer service platform, across all channels, to improve customer experience and help to grow the company.Education: 1991-2002 University of Liverpool, BScMBA, 2004Daniel Julien's Work experiences:teleperformance | founder, cTO, PM, CRM, BPO, CTO, CHIEF TECHNOLOGY OFFICER, CTO (JULY '09 - AUGUST '13)teleperformance | CEO, chairman and ceoteleperformance | IT Manager, Delivery, to take over the role of Delivery Manager from Catrin Brayteleperformance |chief technology officer
In his undergraduate degree, DanielJulien graduated with a degree in economics. After completing his undergraduate studies, he continued his studies at the University of Paris, where he received a Master's degree in economics. After completing his Master's degree, DanielJulien obtained his doctorate in economics, studying the economic foundations of development. DanielJulien's current job experience:In his current job, DanielJulien is the Manager of Research at Investissement Bank of Quebec. He has also worked as an economist at the World Bank from 2006-2013.In his previous job, DanielJulien was the Deputy Director for Research at the World Bank. He worked there from 2006-2013.
💡 Technical & Interpersonal Skills
within the field of Telecommunications. From his early experiences working as a salesperson, Daniel Julien realized that he had a deep understanding of the customer's problem and the customer's desire. At first, he mostly did this through consulting and working on a single project, but as he got more experience, he started to abuse his knewledge and start building his own business.About Teleperformance:Teleperformance is a private Swiss technology company founded in 1984 that specializes in customer experience and business process improvement (BP&I). It is the leading supplier ofhabi- tion services, including call center and customer service, to Swiss telecommunications companies. In 2011, Teleperformance was crowned Swiss business of the year by the Swiss Confederation’s Chamber of Commerce and Industry. The company is headquartered in the city of Zürich, and has offices in Geneva and Basel.Julien started his career at Teleperformance in 1984. He was the principle deputy CEO (1995-1999), and then CEO (1999-2001). During his time at Teleperformance, Julien led the development of Teleperformance's customer service and call center businesses. He also developed the company's business strategy and management style, which made Teleperformance one of the leading suppliers of telephone services in the Swiss market.In 2011, Teleperformance was crowned Swiss business of the year by the Swiss Confederation’s Chamber of Commerce and Industry. The company is headquartered in the city of Zürich, and has offices in Geneva and Basel. Julien left Teleperformance in 2001 to start his own company, Teleperformance Industry of Telecommunications (TIP). He was the CEO of TIP from 2001 to 2004.Julien is skilled in Team Leadership, Vendor Management, Strategy, Customer Relationship Management (CRM), BPO, Customer Experience, Business Process Improvement, CRM, Operations Management, Business Strategy, Managed Services, Team Management, Customer Satisfaction, Telecommunications, Business Development, Business Process Outsourcing (BPO), Management, Start-ups, Outsourcing, Call Centers.
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In a nutshell
Daniel Julien's Personality Type
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
2 year(s), 0 month(s)
Daniel Julien's Willingness to Change Jobs
Open to opportunity?
There's 97% chance that Daniel Julien is seeking for new opportunities