Danah Lapan's Email

I have over 8 years of experience in managing the aspects of operations in retail, which include apparel & non-apparel. I have managed stores from less than a million dollars to a 4.56 million dollar store. My passion is about customer service & how to exceed their satisfaction. Leading by example is the best way to train your team & I strongly believe "you are only as strong as your weakest link".

Sales Supervisor @ From November 2014 to Present (1 year) Santa Clara, CaliforniaStore Manager @ From February 2014 to November 2014 (10 months) Santa Clara, CaliforniaStore Manager @ -Building clients for a brand new store -Staff training on customer engagement & product knowlege -Manage all aspects of daily operations & visuals -Ensuring KPI's standards are met From July 2013 to February 2014 (8 months) Santa Clara, CAStore Manager @ -Increased sales from 3.8 million in 2011 to 4.56 in end of fiscal year 2012 -Improved shrink by 22.8% -Assigned to a staff of 30+ -Worked with out side businesses to improve traffic in store -Improved secret shop score: 86% in 2011 to 95% in 2012 -Ensured KPI's standards were met -Visual Merchandising -Fill/Replenishment -Customer Service From February 2012 to July 2013 (1 year 6 months) Milpitas, CAAssistant Manager @ -Assisted in managing all aspects of daily operations. -Visual merchandising -Hiring/networking -Handled majority of personnel issues -Trained associates in the importance of customer service From November 2009 to February 2012 (2 years 4 months) Milpitas, CAStore Manager @ From April 2009 to June 2009 (3 months) San Mateo, CAManager in training @ From February 2009 to April 2009 (3 months) Santa Clara, CAStore Manager @ From January 2008 to February 2009 (1 year 2 months) Gilroy, CAAssistant Manager @ From October 2006 to January 2008 (1 year 4 months) Milpitas, CA

Danah Lapan is skilled in: Human Resources, Visual Merchandising, Daily Operations, Daily Operations..., Daily Reports, Stock Replenishment, Loss Prevention, Networking, Recruiting, Training, Store Management, Leadership, Apparel, Retail, Customer Service, Window Displays, Merchandising, Driving Results, Store Operations, Sales, Merchandise Planning, New Store Openings, Trend Analysis, Profit, Trend Forecasting, Retail Sales, Hiring, Shrinkage, Inventory Management, Fashion, Styling, Big Box, Associate Development, POS, New Hire Training, Interviews, Clienteling, Mannequin Styling, Footwear, Trend, Assortment, Customer Satisfaction