A professional and accomplished leader skilled in solution design, sales strategy, system architecture and design, providing best practice technical solutions and global business processes to a highly diverse client base through collaborative means using insight, innovation and attention to detail. Highly effective; results and sales driven with the ability to provide a variety of strategic solutions resulting
A professional and accomplished leader skilled in solution design, sales strategy, system architecture and design, providing best practice technical solutions and global business processes to a highly diverse client base through collaborative means using insight, innovation and attention to detail. Highly effective; results and sales driven with the ability to provide a variety of strategic solutions resulting in significant customer growth and increases in revenue. Proven experience at handling complex sales cycles, improving overall efficiency and providing customer value.
Areas of specialization include:
• Cloud Sales Strategic Advisor
• Business Adaptation and Deployment
• Organizational Leadership
• Client Relationship Development and Management
• Operations / Team Management
• Project/Program Management
• C-Level Sales and Communication
• Global System Implementations
• Product Direction and Design
• Vendor Partnership and Management
• Offshore Staffing and Management
• Enterprise Application Strategy and Design
• Communication (written and verbal)
Director, Cloud Strategist - Global Services Business Development @ From January 2015 to Present (1 year) Cloud Strategist @ From October 2014 to Present (1 year 3 months) Cloud Services Principal @ From January 2011 to October 2014 (3 years 10 months) Solutions Engineer/Technical Sales Consultant @ Architect complex custom eCommerce hosting solutions to meet client business needs. Manage long, intricate sales cycles that include consultative design, selling, presenting closing and implementing solutions. Work collaboratively with internal teams and external channels to set product strategy for organization.
Architect technical solutions related to custom complex applications and Software as a Service strategies, performance improvement and capacity planning for mid market to enterprise scale organizations to align with customers business and technical objectives.
Exceed sales quota by successfully engineering, managing and closing complex sales cycles for global companies such as HTC, Navarre and Lenovo.
Technical Sales Engineer lead for AT&T Cloud infrastructure, Managed Middleware and SaaS enablement pre-sales services, responsible for architecting solutions that provide customers with enterprise class hosting and associated services. Also focused on identifying, analyzing and communicating industry demands to help direct product teams strategy and delivery.
Construct complex solutions focusing on network, storage, backup and disaster recovery strategies utilizing toolsets including RHEL, Windows, IBM and Apache platforms, MYSQL, SQL, and Oracle backend environments
Provide consultation, focused on product alignment, for independent software vendors to help bring their B2B and B2C products to market faster and more efficiently while remaining in line with industry demands.
Respond and manage Request for Proposals to quickly deliver qualification and product offering alignment. From July 2008 to January 2011 (2 years 7 months) Manager - Global Business Systems @ Successfully manage a variety of enterprise business systems spanning 75 locations across 14 countries. Staffed, organized and manage two mission critical multi-national business units:
Data Integration Development and Business System Support and Deployment.
Managed a team of Corporate System Engineers, Data Integration Analysts and international technical engineers in a variety of roles and responsibilities including strategic design and development of application and system architecture, data integration, global implementation and support of global market leading systems that serviced over 60,000 employees worldwide.
Responsible for the offshore of engineers to our Argentina office to provide development, support and implementation services of critical business systems. Created repeatable processes that helped reduce overall system downtime and increase application stability.
Global Best Practices (GBP II; Europe and Asia Pacific locations. Completed multi-million dollar global deployment project 22% under budget and ahead of schedule. Increased the Billed to Pay ratio resulting in a multi-million dollar year over year return on investment.
Responsible for vendor management for the company's core systems. This includes long term planning strategies, technical support guidelines, escalation processes, and financial (billing/invoice) management.
Define product direction, conduct requirements gathering, define and identify business process specifications, provide lead application design for an internal custom payroll processing interface module used by Corporate HR and Payroll
Responsible for the selection of a global product application suite to provide payroll, time management and reporting capabilities for the company. This included holding investigative sessions to understand business requirements, technical alignment and company direction. From January 2005 to July 2008 (3 years 7 months) Technical Project Manager @ Launched internal global business systems. Managed all phases of the project launch lifecycle from pre-implementation analysis to ongoing technical support.
Technical Project Manager responsible for the technical analysis and global implementation of core timekeeping, workforce management, and TeleTech proprietary business systems.
Responsible for the management and collaboration between the development lifecycle and the business launch lifecycle. This required a close working relationship bridging the gap between technology and business operations.
Global Best Practices (GBP) Technical Project manager responsible for launching Kronos, Oracle HRMS(light), eWFM, and CenterPoint(Proprietary) to Argentina, Brazil, Mexico, and Spain. Managed independent project teams that consisted of business and technical professionals including Teletech pay practice specialists, ERP system deployment contractors, pay practice compliance contractors, system architects and data integration engineers. Traveled to each country with the project team for two key purposes; one was to establish a rapport with the local executive and mid management leadership teams and the second was to complete the system implementation assessments.
Responsible for the deployment of a timekeeping solution (HBS) to Sites (CMC's) across the United States. This project was Teletech's first web based timekeeping solution. Managed the entire solution including system architecture, security, data integration and support. From January 2004 to January 2005 (1 year 1 month) Application Programmer @ Assisted in the continued design and development of Teletech's home grown timekeeping system (TPP) and company intranet site (OneSite). Implemented onsite to over 15+ customer management centers in the United States and Canada. From January 2001 to January 2004 (3 years 1 month)
Information Technology, Business Management @ Metropolitan State University of Denver From 1995 to 1999 Dan Santangelo is skilled in: Program Management, Team Management, SaaS, Pre-sales, Application Hosting, Hosting Services, Managed Hosting, Vendor Management, Billing Systems, Workforce Management, Cloud Computing, Call Centers, Outsourcing, Integration, Enterprise Software
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