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Dan Caron

Director, Payment Services

Vice President, Cash Management

Greater New York City Area

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Dan Caron's Email Addresses & Phone Numbers

Dan Caron's Work Experience

E*TRADE

Director, Payment Services

September 2014 to October 2015

Jersey City, NJ

People's United Bank

Vice President Operations Manager

August 2012 to September 2014

Bridgeport, CT

People's United Bank

Director Corporate Operations Service Manager

December 2007 to August 2012

Bridgeport, CT

Dan Caron's Education

University of Phoenix

MBA, Business

2008 to 2009

Sacred Heart University

BS, Business

1998 to 2007

ABA Graduate School Stonier College

Graduate Degree Banking, Executive Banking Studies

2012 to 2014

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About Dan Caron's Current Company

E*TRADE

Directed Operations Group including wire, Debit Card, ACH, check disbursement and check deposit transactions. Oversaw Correspondence processing; managed incoming and outgoing correspondence, scanning, indexing and distribution. Directed the organizations Bank Branch Operations and firm wide Records Management. Responsibilities included oversight of a team of a team of senior managers, supervisors and analysts, domestically and globally, that reviewed...

Frequently Asked Questions about Dan Caron

What company does Dan Caron work for?

Dan Caron works for E*TRADE


What is Dan Caron's role at E*TRADE?

Dan Caron is Director, Payment Services


What is Dan Caron's personal email address?

Dan Caron's personal email address is d****[email protected]


What is Dan Caron's business email address?

Dan Caron's business email addresses are not available


What is Dan Caron's Phone Number?

Dan Caron's phone (212) ***-*949


What industry does Dan Caron work in?

Dan Caron works in the Financial Services industry.


About Dan Caron

📖 Summary

Director, Payment Services @ E*TRADE Directed Operations Group including wire, Debit Card, ACH, check disbursement and check deposit transactions. Oversaw Correspondence processing; managed incoming and outgoing correspondence, scanning, indexing and distribution. Directed the organizations Bank Branch Operations and firm wide Records Management. Responsibilities included oversight of a team of a team of senior managers, supervisors and analysts, domestically and globally, that reviewed and maintained daily work queues and reports as needed to ensure accurate and timely completion of customer requests. Additional responsibilities included identifying process enhancements, working with the appropriate internal/external business partners from inception through implementation. Led the creation/execution of tactical plans and ensure departmental goals are met in accordance with the overall strategic direction of the firm. Participated in cross functional initiatives to improve efficiency and mitigate firm risk. From September 2014 to October 2015 (1 year 2 months) Jersey City, NJVice President Operations Manager @ People's United Bank Provided executive leadership for six distinct departments and 56-member staff guiding Demand Deposit Operations for 760,000+ client checking accounts in 11 markets throughout New England and New York; aligned Items Processing Vendor processing collection and disbursement of check files to and from various end points, check image archive and statement rendering. Oversaw Legal Service of Process team; managing the execution of writs, subpoena, garnishments, interrogatories and pre-judgment remedies. Directed the organizations Research and Document Imaging teams.Managed $10 million operating budget. Directed a team of business analysts supporting product development team, branch network, and processing and collection of unpaid and returned checks. Oversaw system controls to ensure compliance with banking regulations, and maintain disaster recovery, emergency response, and business continuity plans. Collaborate with branch network to deliver best-in-class customer service.Achieved a 25% increase in research and legal fees by developing a tracking application to record and collect fees for services rendered.Orchestrated a consolidated process of buying and selling of Foreign Currency with one vendor to branch network, increasing revenue 130% YOY.Mobilized a team of operators in effort to scan over 1.5 million required account opening documents into bank wide image archive system. Organized $1.2 million in annual savings by rolling out Teller Capture system within branch network that decreased courier runs and streamlined processing. Decreased expenses $165,000 YOY through various process improvements.Reduced manual transaction processing by 50% working with various business lines improving work being submitted into document image archive. Reduced expenses more than $130,000 working with vendors to implement new workflow that decreased check-processing time. From August 2012 to September 2014 (2 years 2 months) Bridgeport, CTDirector Corporate Operations Service Manager @ People's United Bank Directed Demand Deposit Operations for 445,000 client checking accounts and 89,000 retirement accounts throughout Connecticut. Oversaw statement rendering.Initiated outsourcing of items and statement processing and placing 98% of displaced staff with new vendor. Reduced expenses by $4 million annually by Reduced transaction processing time for retirement assets from 60 to 30 days, improved customer service, and increased assets on deposit 10% by building new online tracking tool.Identified training and support needs to develop mentoring program for 25 high-achieving/potential employees within division of 350 that resulted in three employees accepting leadership roles.Served on cross-functional team assisting in sale of three branches including deposit and retirement accounts. Developed process with acquiring bank to transfer all account correspondence and activity.Reengineered operation processes that enabled 24-employee reduction (via attrition) over three years.Engineered migration project of 200+ microfiche files to more than 300,000 electronic images that decreased operational risk associated with degrading images associated with microfiche film.Developed checking account scoring methodology to approve transactions for 360,000 customers when funds were not available. Realized 25% increase in overdraft fees as a result.Executed organization-wide rebranding initiative allowing expansion into five new states with 245 additional branches. Collaborated in development of all new collateral elements, new logo, and pre-staged delivery of new documents prior to unveiling new name. From December 2007 to August 2012 (4 years 9 months) Bridgeport, CTManager Corporate Operations @ People's United Bank Directed Demand Deposit Operations for 445,000 client checking accounts and 89,000 retirement accounts throughout Connecticut. Oversaw statement rendering.Initiated outsourcing of items and statement processing and placing 98% of displaced staff with new vendor. Reduced expenses by $4 million annually by Reduced transaction processing time for retirement assets from 60 to 30 days, improved customer service, and increased assets on deposit 10% by building new online tracking tool.Identified training and support needs to develop mentoring program for 25 high-achieving/potential employees within division of 350 that resulted in three employees accepting leadership roles.Served on cross-functional team assisting in sale of three branches including deposit and retirement accounts. Developed process with acquiring bank to transfer all account correspondence and activity.Reengineered operation processes that enabled 24-employee reduction (via attrition) over three years. From August 2002 to December 2007 (5 years 5 months) People's United BankGENERAL RESTAURANT MANAGER @ Cold Stone Creamery Cold Stone Creamery is a leading franchisor of premium ice cream parlors with 1,500 locations in 15 countries]; Recruited to manage operations of five high-volume stores for multi-unit franchise concurrent with fulltime bank position. Provided leadership across all business functions for franchise with $13,000 weekly sales goal.· Managed store recognized as the outstanding franchise among 45 stores in New England district, achieving highest gross sales ($1+ million) in first year of operation.· Increased sales 15% by promoting new business through community service efforts, customer relations, and facilitating catering partnerships with local business.· Orchestrated opening of three stores, from layout, staffing, training, and scheduling of grand opening events with $18,000 total weekly sales target.· Improved productivity and retention by motivating employees through in-house training and incentive plans. From March 2006 to September 2007 (1 year 7 months) Orange, CTFinancial Services Manager @ People's United Bank Oversaw business development, branch sales, profitability, customer experience, and portfolio growth.Expanded deposit base 20% YOY by implementing business development strategy, coaching staff to recognize sales opportunities, and creating a culture focused on customer referrals. From 2001 to 2002 (1 year) Green Farms, CTAssistant Branch Manager @ People's United Bank Tasked with customer-experience management, profitability, staff development, and referral and operational goals.Lowered teller cash-drawer losses 61% by improving efficiency of workstations and retraining and educating staff on proper transaction processing.Cut turnover 60% through additional staff training, individual mentoring, and job coaching. From 1998 to 2001 (3 years) Westport, CTRegistered Financial/ Insurance Specialist @ Prudential Insurance As a business development officer, identified market opportunities to market and sell defined contribution products targeting B2B, individual and family clients. Developed clients through effective networking, cold calling, contact research and referrals. Engaged each client to assess needs, identify investment products to meet the needs uncovered. Prepared action plans, delivered sales presentations, closed the sale and cultivated longstanding/profitable client relationship. Accomplishments:Drove sales utilizing value-added, consultative marketing approach and two-pronged marketing strategy.Received “Go Getter Award” presented to new sales agents, 1997Recognized with Rookie of the Year award, 1997Achieved membership into the Million Dollar Round Table (MDRT) From October 1996 to June 1998 (1 year 9 months) Biddeford, MEVice President Cash Management Operations @ E*TRADE Provide senior leadership and oversight managing functions of the Cash Management and Mail Operations Group.Direct responsibility for managing domestic/international wire, Debit Card, ACH, domestic and international check disbursement, Money Market Sweeps and check deposit transactions. Guide Correspondence Processing; managing incoming and outgoing correspondence, scanning, indexing and distribution as well as direct the organizations Bank Operations. Responsibilities include motivating a team of senior managers, supervisors and analysts, domestically and globally across 9 campuses, that ingest customer correspondence, review and maintain daily work queues and reports as needed to ensure accurate and timely completion of customer requests. Lead the creation/execution of tactical plans and ensure departmental goals are met in accordance with the overall strategic direction of the firm. Participate in cross functional initiatives to improve efficiency and mitigate firm risk.Manage vendor relationships to ensure service level agreements are maintained. Recruit new and partner with existing vendors to identify new business opportunities and determine the companies go to market strategy based on this analysis.Oversaw client facing Cash Management products and Record Retention. Identified process enhancements while working with the appropriate internal/external business partners from product inception through implementation. Jersey City, New Jersey


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In a nutshell

Dan Caron's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 7 month(s)

Dan Caron's Willingness to Change Jobs

Unlikely

Likely

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