I enjoy a challenge, I like to be busy and so I enjoy working in projects and programmes, driving change and managing the opportunities that presents. I have a strong background in service operations and management, leading into project and programme management and governance of transitions and transformations. I am a strong leader and have a proven experience in developing teams and process in challenging circumstances, focussed on providing stability, leading to efficiency. I am very driven and passionate about doing the right thing. I care about what I do and the outcome I am working towards. Specialties: Project, Programme and Portfolio Management, Project/Programme Governance, Function and Team Leadership and Management, Service Transition, Service Transition process development and strategy, Risk Management

Head of Service Transition - Managed Services @ Head of function for mature Service Transiton & Integration function across Global Managed Services department incorporating Infrastructure Operations, Datacentre, Service Management and Service Desk functions. Leadership and strategic development of Service Transition & Integration processes and products used across UK and off-shore delivery locations. Leadership of a team of 30+ service transition and transformation focussed project management resources and four portfolio managers with a significant active portfolio and pipeline of pre-sales and implementation projects for both new business and service change. Leadership and virtual management of a further team of resources in South Africa and Germany. Creation of an ITIL aligned Service Transition core process and delivery methodology in 2010/11 including definition and adoption of Service Acceptance Criteria across 30+ operational and service lines. Subsequent continual improvement and development of the above including the implementation of a team led continual improvement framework. Expansion of framework across operations function in South Africa in early 2013. Currently focussed on the alignment of transition products and methodology across the Computacenter group. Performing a key role into project and programme governance as senior stakeholder or programme/project assurance holding key relationships with senior managers and directors of Computacenter services on behalf of operational director group. In 2014, managed the definition and build of a Service Assurance/Design function. ISO20000 accreditation obtained for service transition & integration processes in 2011 and successfully retained every year since. From March 2010 to Present (5 years 10 months) United KingdomManager of Service Integration - Managed Services @ Responsible for the management of new service/projects into the Managed Services Department. Successfully transitioned multiple new business and service change projects for high profile customers with varying levels of scope, complexity and budget. Led strategic development of a Service Integration function by combining multiple business take-on functions. During this time I led the introduction of portfolio management processes, tools and products as part of a growing function, managing the service integration of a rapidly increasing pipeline. Latterly performed a portfolio management role, representing senior users of service providers into governance boards and overseeing the delivery of multiple Service Integration projects. From July 2008 to March 2010 (1 year 9 months) Head of Applications @ Management and strategic direction of three teams of technical applications development and support technicians across technologies such as Oracle eBusiness Suite, Oracle DB, Unix & Linux, AS400. Interfacing largely with the management and senior management community within CC and customers alike and am responsible for a varying number of technicians and service lines Delivery of projects and service and involvement in technical strategy, particularly as part of migration and interfacing. Working alongside Service Delivery managers on both sides of the client relationship and am the single point of contact for client programme management relating to all active project engagements. From February 2004 to July 2008 (4 years 6 months) Analyst Programmer/Applications Team Leader @ initially part of a team responsible for providing 24 hour remote support and development of business applications across Oracle eBusiness Suite, Oracle DBA, Unix (AIX), Linux, AS400. Specialism in JBA System 21, PRISM manufacturing and interface development into Oracle eBusiness Suite. Moved into team leader role in 2001. From November 1997 to February 2004 (6 years 4 months) Computer Officer @ My position at WYP was that of computer officer. My position involved the administration of a Solaris Unix environment on which the Command and Control systems resided. I was also responsible for the support, implementation and maintenance of the force GIS system. This experience taught me a great deal about critical systems, because these really were systems that peoples lives could depend on, hence I enjoyed the pressure. From August 2000 to April 2001 (9 months) Senior Programmer @ Started as trainee and within 3 months of arriving I was promoted to programmer. Became senior programmer and at that point spent a lot of time working on site with the customer on the transition of a new contract (due diligence, service modelling). From November 1997 to August 2000 (2 years 10 months) Trainee Programmer/Operator @ Trainee Programmer although due to the size of the IT department there I was also responsible for a large amount of operations. My role progressed to programmer before I left to move away from operations into a more focussed development role. From February 1996 to November 1997 (1 year 10 months)

Damian Hamber is skilled in: Business Services, Integration, Continuous Improvement, Program Management, Business Process, IT Service Management, IT Strategy, Project Management, Projects, Governance, Disaster Recovery, Data Center, Service Management, Management, Process Improvement