Marketing Operations Manager @ My role is to ensure the smooth operation of the membership and product marketing departments. A key aspect is to develop and embed good operational practices, processes and controls and to ensure that these are proactively enforced across the teams to deliver efficiency. I manage relationships with external providers - e.g. design, printing, stationery - to ensure a cost efficient and high quality service is provided. My role also includes line management responsibility for the Area Marketing Coordinator. From June 2015 to Present (7 months) Marketing Operations Executive @ The role was to assist in the planning and implementation of a variety of support initiatives across the creative and operational aspects of marketing. To help ensure that all communications and marketing materials are produced to a consistently high standard and maintained in accordance with branding guidelines and governance. The role also involved providing management information and analysis to inform the department's activities. From November 2011 to June 2015 (3 years 8 months) Team Leader - Customer Service @ Leading a team of ten Customer Service Assistants my role involved ensuring that written communications were responded to within agreed timescales and quality service standards and producing reports on team and individual performance for review by the Director of Customer Service. I was responsible for conducting performance and development reviews and during my time as Team Leader I was involved in the development and implementation of a 'Knowledge First' programme for team members to complete during their first year of employment. From February 2006 to October 2009 (3 years 9 months) Customer Service Assistant @ My role as Customer Service Assistant included dealing with customer enquiries and complaints via phone and written communication. I was responsible for ensuring that provisions were made at examination sittings for candidates with disabilities; this involved communication with candidates, invigilators and examiners. I was also involved in the processing of examination results - running papers through the optical mark reader and ensuring that pre and post moderation reports were produced and results were ready for release to candidates. An aspect of my role included training new members of staff and dealing with customers Face to Face while working on reception. From January 2002 to January 2006 (4 years 1 month)

Our Lady of Lourdes Primary SchoolTrinity Catholic High School Cristina Biagioni is skilled in: Customer Service, Marketing Operations, Team Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Project Support, Negotiation, Market Research, Office Administration, Performance Management, Operations Improvement, Budgets, Project Planning, General Insurance