Cristiana Stana's Email Addresses & Phone Numbers

Highly motivated, customer, quality and results oriented IT professional with strong analytical and problem solving skills balanced with the ability to efficiently and effectively accomplish multiple tasks in a dynamic environment. Demonstrated capabilities in diverse technologies, well developed communication and organizational skills, strong work ethic with the ability to work independently as well as collaboratively. Specialties: Network...

Highly motivated, customer, quality and results oriented IT professional with strong analytical and problem solving skills balanced with the ability to efficiently and effectively accomplish multiple tasks in a dynamic environment. Demonstrated capabilities in diverse technologies, well developed communication and organizational skills, strong work ethic with the ability to work independently as well as collaboratively. Specialties: Network administration, Desktop support, Database administration, Software QA, Customer SupportNetwork Operations/Data Coordinator @ Strong customer centric attitude, sense of urgency and determination to provide accurate, timely solutions and positive experiences • Monitored completion of scheduled Acumen jobs (account processing platform) for multiple Canadian and USA credit unions clients with specific SLA requirements • Actively participated in testing, validation, implementation and documentation of change control events, application and patch releases, Acumen software upgrades in production and test environments • Performed Level 1 support, researched and reproduced clients production issues, ensured prompt resolution to problems • Provided solid training and guidance on Operations' processes and procedures for new hires From November 2010 to Present (5 years 2 months) System Administrator- Telus Web Solutions @ Network and desktop administration and support for users in a software development environment • Provided network and desktop support for 2 separate Windows domains (60 developers, project managers, testers and 50 Windows and Unix servers), server administration (operating systems deployment, configuration, security and data backup) • Improved network efficiency by collapsing two Windows domains and connecting the affected workstations to Telus main network • Worked with development and QA teams to setup, configure testing environments, ensured systems administration • Managed applications deployments and upgrades, including databases • Coordinated the technology rollover, ensured equipment acquisition, installation and configuration • Assisted developers and testers in product development testing • Performed remote deployment of company’s proprietary software and upgrades on production environment, ensured post implementation technical support for clients • Developed and maintained instructional documents (procedures, network diagrams, user help guides, configuration management documentation From 1999 to 2010 (11 years) Technical Support Analyst @ Help Desk Analyst at MacMillan Blodel, Lang Michener, Placer Dome Consistently delivered positive customer experiences From 1996 to 1999 (3 years) Programmer Analyst @ Developed software packages for in flow NDT of metallic products From 1986 to 1992 (6 years) Master’s Degree, Electrical engineering - Power generation and distribution @ Polytechnic University Bucharest, Romania From 1979 to 1984 Cristiana Stana is skilled in: Network Administration, Technical Support, Requirements Analysis, Help Desk Support, Database Administration, Software Development, Networking, Business Analysis, Microsoft SQL Server, Disaster Recovery, Visio, SDLC, Windows Server, SharePoint, Testing