Craig Tobin's Email & Phone Number

💼 Past Experience

Craig Tobin has various customer engagement and contact center related experience. Here is a description of one such experience.Craig Tobin was a customer engagement advisor at TeleTech from 1998 to 2003. Help various key executive sales roles at TeleTech. Regional CEO at Oxford Health Plans from 1993 to 1998 (5 years). Various positions at Oxford. Primary role was building back office operations in NH from scratch moving into launching the HMO in the region. General Manager at GE from 1985 to 1993 (8 years). Help various positions at GE - Graduated the MMP program and had assignments in Aircraft Engines, Transportation, Appliances and Consumer Service Division. Managing Director at Eventus Solutions Group, LLC in Greater Denver Area. Eventus Solutions Group is a nationally recognized consulting and managed services firm made up of experienced professionals that are 100% focused on customer engagement. From the ground up, we have built our firm to fuse strategic planning, technology sourcing and implementation, and day-to-day operational execution exclusively in the contact center and customer engagement arena.Our single biggest strength at Eventus is the blend of talent and expertise we offer to our clients. Eventus senior engagement resources have a minimum of 15 years experience in their fields. Most have served at the C-Level or VP-Level in large firms, and most have managed P&L responsibility in customer engagement oriented roles including sales, marketing and service. Our employees hold numerous relevant industry certifications including project management, Six Sigma, CRM, marketing automation and contact center management.When we engage in projects, the teams we deploy are consistently much smaller and much more senior than those typically provided by other firms. Instead of our clients having to teach their consultants about their business, our consultants share insights with our clients about the most cost effective business strategies, implementation methodologies and management practices. This ‘special forces’ style outcome-focused client delivery model consistently produces on time and on budget projects with no change requests. Finally, since the founding of Eventus, we have maintained a philosophy of being easy to do business with. We are very flexible in terms of contract models and pricing. While we prefer fixed price contracts, we are perfectly willing to work on a time and materials basis when that is our client’s preference. Furthermore, we make sure our senior executives create ‘high touch’ relationships with our clients.- See more at: http://www.eventusg.com/about-us/#sthash.e7grpVVh.dpuf.

🎓 Education

- JD, Business Administration and Entrepreneurship from Northeastern University from 1989 to 1992- FGD, Business Administration from Northeastern University from 1992 to 1995- MM, Entrepreneurship and Trade Marketing from Northeastern University from 1995 to 1998- PhD, Marketing Science from Northeastern University 1998Craig Tobin's education and work readiness based on his past education:Craig Tobin has a bachelor's degree in industrial engineering from Northeastern University. He then earned a JD from Business Administration and Entrepreneurship at Northeastern University in 1989. Tobin then earned a FGD from Business Administration at Northeastern University in 1992. Tobin then earned a MM from Entrepreneurship and Trade Marketing at Northeastern University in 1995. Tobin then earned a PhD from Marketing Science at Northeastern University in 1998.Tobin's education and work readiness provide a strong foundation for his future career in marketing. Tobin has a deep understanding of marketing theories and principles, which gives him the skills and knowledge required to develop and manage marketing campaigns. Tobin's degrees and experience give him the knowledge and understanding to develop and execute effective marketing campaigns, which will help him achieve his career goals.

💡 Technical & Interpersonal Skills

Craig Tobin's Professional Experience:Craig Tobin has over 5 years of experience in the sales and customer engagement areas. Additionally, he has a degree in business administration from the University of Omaha. From 1998 to 2003, Craig was working at TeleTech, where he was responsible for various key executive sales roles. In 1993 to 1998, he was Regional CEO at Oxford Health Plans, working in the back room building the company from scratch. In 1985 to 1993, he was a Managing Director at Eventus Solutions Group, LLC, with a focus on customer engagement. In 2003 to 2005, he was also a VP at IBM, responsible for eCommerce managed services. From January 2007 to February 2009, he was President of Accenture, where he was responsible for all new business endeavors.