Craig Hickey's Email Addresses & Phone Numbers

📖 Summary

Recruitment Coordinator @ • Supporting the recruitment team in Cork and EMEA in the administration of the complete application management process. • Arranging phone and in-house interviews, as well as assessment centers. • Communication with candidates (responding to applicant queries, updating them on their application status, sending invitations to interviews and assessment centers, rejecting unsuitable candidates by email and phone). • Preparation and administration of all new employee contracts for candidates on Amazon payroll. • Tracking recruiting activities and providing candidate status in a weekly report. • Coordinating the post-interview debrief meetings and providing debrief materials. • Identifying opportunities for improving candidate experience and scheduling efficiency. • Assisting in the coordination of other recruiting activities as needed. • Working very closely with key internal stakeholders & partners including HR Operations & Hiring Managers • I am also responsible for some of our high volume recruitment. From May 2015 to Present (8 months) HR Administrator @ • Managing the Time and Attendance system for the site • Reporting to Operations on any trends or spikes in absence • Providing training to new hires and to Managers/Supervisors • Project Work • Ad-hoc HR admin work From April 2014 to April 2015 (1 year 1 month) Seller Support Associate @ • Assisting third party sellers with listings, shipments, inventory and payment queries • Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions • Actively seeking solutions and identifying trends to appropriate channels including process improvement suggestions. • Managing case targets & adhering to site metrics From February 2013 to April 2014 (1 year 3 months) Digital Specialist @ ● Providing prompt, efficient, customer-oriented service so that my customers are 100% satisfied ● Escalating customer issues appropriately and correctly. ● Ability to adapt quickly and show an appropriate sense of urgency when dealing with customer queries and changing business needs. ● Using written and verbal communication skills to deal effectively and efficiently with customer queries. ● Actively seeking solutions and identifying trends to appropriate personnel including possible solutions or suggestions. From September 2012 to February 2013 (6 months) Optical Assistant @ ● Providing high level customer service at all times as well as having excellent product knowledge. ● Fitting a patient for the frames chosen and advising lens options based on their prescription and lifestyle. ● Dealing with customer complaints and ensuring they are resolved to the customers satisfaction. ● Achieving daily sales targets. ● The ability to move between different departments within the store and coping with a large volume of patients at any given time. ● I was one of the stores first aiders and I was also in charge of health and safety in-store. From September 2011 to September 2012 (1 year 1 month) BA Human Resource Management, Human Resources Management and Services @ Cork Institute of Technology From 2013 to 2016 Healthcare Assistant Diploma, Health Care, Distinction @ Cork College of Commerce From 2011 to 2012 Gaelcholáise Mhuire AG From 2004 to 2010 Craig Hickey is skilled in: Teamwork, Time Management, Customer Service, Human Resources, Team Leadership, Customer Experience, Customer Satisfaction, Employee Engagement, Process Improvement, Communication, E-commerce, Change Management, Training, Coaching, CRM