•Proven track-record as a valued employee and highly productive team player. •Thrive in a fast-paced environment where I can utilize my ability to multi-task and continuously prioritize my workload to create maximum productivity. •Excellent skills in communicating with management and employees with a demonstrated ability to establish credibility, trust and partnership at all levels of the organization. •Hardworking team player and fast learner with a strong focus on detail and quality. •Create a sense of commitment in my work that motivates me to ensure projects are carried through to completion even when difficulties arise. Demonstrated experience in the following areas: Leadership/Succession Planning, Performance Management, Change Management, Organizational Planning/Design, Program Implementation, Communication Planning, Mentoring & Development, Salary Planning & Job Evaluations, Employee Engagement, Employee Relations, Investigations, Employee On-boarding, Training and Facilitation, Coaching, Team Building

Manager, People Ops @ From April 2015 to Present (9 months) San Francisco Bay AreaSr. Human Resources Business Partner @ From January 2015 to April 2015 (4 months) HR Business Partner @ • Develop and foster strong relationships with leaders throughout the organization to create an effective partnership that supports Corporate programs and initiatives • Provide talent management guidance and expertise to maximize results • Coach and guide managers in the handling of performance concerns and employee relations issues • Provide compensation-related support, including job description creation, recommendations for offers and promotions • Monitor and manage all matters that relate to Human Resources including: workforce planning, individual development plans, diversity goals and discrimination complaints. From January 2013 to January 2015 (2 years 1 month) Sr. Human Resources Program Manager @ •Research, present and develop new talent management programs based on identified gaps within program offerings. •Develop and implement a Manager Onboarding program designed to provide new and existing leaders with a foundation of knowledge and other valuable learning resources to help them be successful in their role. •Partner with subject-matter experts throughout the organization to ensure project deadlines are met and high-quality services are delivered. From July 2012 to January 2013 (7 months) HR Program Manager @ •Independently managed multiple and concurrent talent management programs related to employee engagement and retention, such as: work flexibility, workload management, recognition, teambuilding, etc. •Developed communication and change management strategies for program rollouts. •Continually reviewed existing programs to identify and implement enhancements in an effort to ensure consistent program improvement. •Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. •Conducted management training classes: Annual Review, Setting Goals and Objectives, Coaching for Employee Development, Management Essentials and Manager Orientation. •Facilitated employee brown bag sessions, new employee orientation and other ad hoc requests for training and/or meeting facilitation. •Represented the Human Resources team on companywide taskforce initiatives focused on the company intranet site, customer service experience, streamlined internal communication process, etc. From June 2010 to August 2012 (2 years 3 months) Program Specialist @ •Managed the RHI relocation program and relocation vendor relationship. •Worked closely with a Program Manager to execute RHI’s corporate services annual recognition program. oAssisted in preparing for and leading program meetings and taskforces. oCreated and maintained communication materials for taskforce meetings. oAssisted in collecting, compiling, analyzing and summarizing program information (metrics, feedback, etc.) and made recommendations for program improvements. •Managed a variety of projects/programs independently with little or no direction. •Maintained HR Coordinator responsibilities in addition to Program Specialist duties. From March 2009 to June 2010 (1 year 4 months) HR Coordinator @ •Human Resources point of contact for all compensation and recruiting requests from hiring managers and administrative personnel. •Partnered with Hiring Managers and Sr. Managers to create an accurate and detailed position description questionnaire in compliance with company policy and employment laws. •Served as a liaison for requests and communication between HR Business Partners, Corporate Compensation team and Corporate Recruiting. •Facilitated New Employee Orientation •Provided support and recommend enhancements to company internship program. From May 2008 to March 2009 (11 months) Employment Coordinator II @ •Supported recruiter team of 5 by scheduling interviews, completing reference checks, drafting job advertisements, posting job openings online, preparing offer documents and welcome packets, opening requisitions, recording recruiting activity in applicant tracking system. •Sourced candidates from Hiredesk (ATS), Careerbuilder.com and Monster.com to present qualified candidates to senior recruiters. •Coordinated company representatives for a variety of national diversity conferences and career fairs. From September 2007 to May 2008 (9 months) Executive Team Lead Intern @ •Researched, developed and implemented a project for improving recognition within the store •Obtained the leadership skills necessary to manage the team as a Leader on Duty From June 2006 to September 2006 (4 months) Guest Service Team Lead @ •Helped motivate other team members by setting and reaching corporate and personal goals •Trained new team members •Served as a liason between entry level team members and upper management •Provided quality, customer focused service and information •Helped settle complaints effectively and efficiently From April 2001 to January 2006 (4 years 10 months)

B.S., Business, Human Resources Management, Psychology @ California Polytechnic State University-San Luis Obispo Cortney PHR is skilled in: Program Management, Program Development, Effective Meetings, Internal Communications, Strategic Partnerships, Project Planning, Enterprise Collaboration, Recruiting, Talent Management, Human Resources, Employee Relations, PeopleSoft, Team Building, Talent Acquisition, Applicant Tracking Systems