A visionary outcome/action oriented Senior Operations Executive who has delivered positive bottom line results for both large and small corporate and entreprenurial business organizations. Highly energetic, and passionate about improving the customer experience and am proficient in building high performance teams. Exceptional leader at developing effective and productive sales, marketing and customer care teams. A proven/skilled coach,
A visionary outcome/action oriented Senior Operations Executive who has delivered positive bottom line results for both large and small corporate and entreprenurial business organizations. Highly energetic, and passionate about improving the customer experience and am proficient in building high performance teams. Exceptional leader at developing effective and productive sales, marketing and customer care teams. A proven/skilled coach, teacher, mentor and servant leader for highly competitive environments. Extremely organized, articulate and a charismatic leader who builds an inspirational and motivating work environment focused on producing exceptional financial and customer results.
Specialties: Special skills include Leadership/Skill Development, Team Building, Developer of Renewable Cultures of Excellence, Creating platforms for sustainable results, Marketing, Branding, Promotions, Pricing strategy and Digital Media development, Network Operations/IT Infrastructure, i.e. BSS/OSS system evaluations, Passionate in building customer satisfaction/experience process, Mentoring, Coaching for Results, Distribution Development/Planning and Implementation of Corporate Values. Executes on Plans and Strategies extremely effectively. Unquestionable Integrity.
Senior Vice President Sales @ Building a world class sales and marketing organization in North America for a new technology, producing environmentally and sustainable paper products/fertilizer using straw and corn stalk material. No Trees, Chlorine free and 100% biodegradable. Developing logistics, channel distribution, home and business products, branding and an entirely new Sales/Marketing team. Tranlin, Inc. coming soon to America with our new production facility to be built in Richmond, VA. From April 2015 to December 2015 (9 months) EVP/COO @ Had responsibility for managing, developing and improving all aspects of sales, marketing, customer care/experience, network operations and engineering. Successfully reenergized company Marketing Brand and Advertising Execution. Significantly improved process and systems related to customer care, customer experience and overall customer retention efforts. Reversed the negative trend of losing market share to all competitors. Improved Sales Distribution effectiveness, productivity and performance and for 2013 set all time company sales records for total sales volume. Also spearheaded effort to gain Board approval for more investment in Network and IT infrastructure that allowed total network to be 3G and turned on company's first LTE networks in late 2013. Acquired the relationship to offer Apple products and lead a flawless product introduction to become the 5th carrier in the US to offer the iconic iPhone. Reduced operation expenses significantly during tenure as it related to credits and service issues. Created a culture of high expectations, leadership excellence and focus on the customer experience. From April 2010 to April 2014 (4 years 1 month) Chief Operations Officer and EVP @ Provided all Strategic and tactical leadership for Sales, Marketing, Network Operations, Engineering and Sales Operations. Interfaced with Sprint senior leadership in managing day-to-day operational issues and contractual commitments. Successfully integrated iPCS into larger Sprint organization as result of selling our company to them in December of 2009. From August 2007 to December 2009 (2 years 5 months) Vice President - Midwest Operations of U.S. Cellular @ Responsible for driving sales, marketing and network execution that drove subscriber and revenue top line growth by effectively implementing the principles of the Dynamic Organization leadership methodology. From 2003 to 2007 (4 years) VP of Operations - East Region @ Responsible for Sales, Marketing and Network Operations for the States of Tennessee, North Carolina, Virginia, West Virginia, Maryland,New Hampshire and Maine. Lead over 1500 associates with the focus on Customer Satisfaction, Revenue Growth and profitability. From February 2000 to August 2003 (3 years 7 months) VP/GM @ Had P&L responsibility for the Virginia Market of PrimeCo a joint PCS venture between Bell Atlantic and Airtouch. Had responsibility for Sales, Marketing, Finance, HR, Network Operations and Engineering. From February 1999 to February 2000 (1 year 1 month) Area General Manager - Business and Major Accounts @ Lead a group of over 200 plus Business and Major Account Executives with 6 General Managers reporting to me and over 26 Sales Managers. Covered a geographical region called the Mid-South comprising of the states of TN, KY, South Carolina, North Carolina, Alabama . Lead the country in Sales and Revenue to Corporate 500 accounts and small business. From February 1997 to February 1999 (2 years 1 month) Director of Marketing - Midwest Region @ Responsible for all aspects of Marketing in the Midwest concerning strategy, branding, pricing, promotions, product rollout and public relations. Customer support also reporting to me which was responsible for customer retention and specialized customer acquisition programs in an area that included Ohio and PA. Headquartered in Cleveland, OH. Reported to the Area President for the Midwest Region. From January 1995 to February 1997 (2 years 2 months) General Manager @ Responsible for the development of Sales, Marketing, HR, Network Operations and Engineering for the Fresno Market in terms of providing Wireless services with over 1 million pops. Had P&L responsibility and worked to develop my leaders and associates using principles of servant leadership. From 1993 to 1995 (2 years) Sr. Manager - Sales/Marketing Development @ Developed and implemented all Senior level Sales/Marketing management educational courses for GTE's operating business units. Training and Education programs were designed to improve core competencies around leadership, execution and strategic thinking. From 1991 to 1993 (2 years) Manager - Product Markeintg @ Managed all aspects of Field Marketing, Advertising, Sales Support, Event Marketing and Sponsorships for the Southwest Region of GTE Telephone Operations reporting into HQ. From November 1988 to May 1991 (2 years 7 months) Business Sales Consultant @ Responsible for management of large Education, Banking/Financial and Manufacturing accounts in Southern Indiana. From 1981 to 1984 (3 years)
Bachelor of Arts (B.A.) @ Hanover College From 1975 to 1979 Leadership @ Center for Creative Leadership From 2005 to 2005 Conrad J. Hunter is skilled in: Leadership Development, Strategic Communications, Cross-functional Team Leadership, Marketing Strategy, Networking, Policy, Digital Marketing, Wireless, Strategy, Leadership, Program Management, Team Building, Strategic Planning, Entrepreneurship, Management
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