Senior Communication Coordinator @ Specializing in building a strong strategy for engagement with Questar’s varied customer base using select social media channels. Monitor and update websites and work collaboratively with the various departments to ensure accurate, relative and educational information is available and easily accessed by internal and external customers. Focus on strengthening brand awareness and reputation capital through transparency and consistent communication. Work collaboratively with the HR department to promote talent acquisition using various social media sites to create a professional portfolio showcasing Questar attributes as a key employer. Prepare a variety of internal and external communication materials and programs to achieve department, company and corporate goals. Gather and disseminate information to Questar’s external and internal customer base through writing, photography, audio and visual presentations. Develop and participate in presentations for trade shows, schools, expos and home and garden shows. Responsible for writing press releases and responding to various media organizations on behalf of Questar Corporation and its associated subsidiaries. Serve as the in-house communication liaison serving the needs of all departments and companies within Questar Corporation. From October 2015 to Present (3 months) Senior Technical Writer @ Technical Writer for Standard Procedures, Operating, Maintenance and Equipment Performance Standards and Emergency Plan. Coordinate and consult with Engineering, Management and Executive Management on periodic reviews, annual reviews and creating new Procedures ensuring Pipeline Compliance and Integrity throughout the company. SharePoint Power User - organize, structure and create SharePoint sites and sub-sites to use for collaboration, organization and coordination between different groups and departments for specific Procedures and specific projects. Create workflows beyond the "out of the box" workflows provided with SharePoint platform. Created a full process for DOT review requirements of Standard Practices, from initial review with subject matter experts (SME) to in-depth editing and revisions using SharePoint workflows for the review and approval process, following the end process with document retention of Standard Practices and workflow documentation. From November 2012 to Present (3 years 2 months) Senior Regulatory Analyst IV @ Completed the Gas Cost Adjustment (GCA) filing, which included completing a revenue requirement model for three rate areas. Calculated a GCA adjustment factor adjusting rates for six different jurisdictions. Compiled and filed company's Gas Purchase Plan and Gas Purchase Report with the local Public Utilities Commission. Created an excel spreadsheet model for rate base for a Nebraska rate case, which incorporated gross plant, CWIP, CIAC, prepaid amortization accounts and ARDA and ADIT balances. Calculated, compiled and filed the Demand Side Management Report and Demand Side Management Cost Adjustment factor. Calculated and filed annual refund filings from Suppliers for gas penalty charges. Responsible for rate case discovery. Support and provide calculations for testimony and exhibits in rate case filings. Filed various FERC regulatory filings for gas distribution and transportation for Off-System suppliers. Implemented the use of SharePoint document management for rate cases from testimony to discovery requests. Facilitated, advised and trained members of Legal, Capital Assets, Accounting, Operations and IT departments using SharePoint workflows, calendar and discussion board tools for documentation, management, coordination, communication and organization between the various groups. Continually performed and calculated financial analyses using models created with Microsoft Excel spreadsheets. Analyze a variety of computational results and provide results and recommendations to executive management. Interacted, coordinated, and communicated with a wide variety of internal and external customers, including Public Utilities Commission, other utility companies in the area, local businesses within the region, City Council, various community representatives and customers within known service territories. From June 2010 to November 2012 (2 years 6 months) Regulatory Case Specialist @ Electric & Gas Project management of all aspects of a regulatory case, including evaluation, preparation, processing, and implementation of regulatory case filings for electric, gas, and steam. Demonstrated ability to work on multiple projects simultaneously. Managed and coordinated the preparation of regulatory testimony, exhibits, data requests, filing packages, rulemaking comments, and reports for filing with regulatory commissions. Responsible for maintaining compliance with case schedules. Lead and organized interdisciplinary case teams to address case issues and solve problems. Apprised all levels of management on case progression and recommended alternative strategies for processing cases. Identified probable outcomes of a particular strategy for management decision-making. Identified and interpret complex issues arising in regulatory proceedings. Consistently strived to acquire in-depth knowledge of regulatory laws, rules, policies and procedures along with precedent setting orders in the Texas and New Mexico. From 2002 to 2010 (8 years)

Project Based MBA, Project Management @ Westminster College From 2015 to 2016 Bachelor of Arts (B.A.), Communication and Business, Cum Laude @ University of Denver From 2004 to 2008 Colleen Ann Elliott is skilled in: SharePoint, Energy, Leadership, Natural Gas, Regulations, Regulatory Analysis, Regulatory Requirements, Customer Service, Energy Industry, Energy Markets, Regulatory Affairs, Policy, Project Management, Process Improvement, Regulatory Filings