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Colleen Egan

Regional Information Services Director @ NTT DATA, Inc.


Joelton, Tennessee

Ranked #188 out of 3,751 for Regional Information Services Director in Tennessee

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Colleen Egan's Email Addresses & Phone Numbers

Colleen Egan's Work Experience


Regional Information Services Director

June 2014 to December 2015

Northeast Region


Service Delivery Executive

June 2013 to June 2014

Greater Chicago Area

Vanderbilt University

Service Delivery Manager, Information Technology Services

March 2011 to June 2013

Colleen Egan's Education

Vanderbilt University


2001 to 2003

University of Phoenix


2003 to 2006

Rochester Institute of Technology

1998 to 2000

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About Colleen Egan's Current Company


Served as primary point of escalation for hospital CIOs and CFOs regarding delivery of IT services. Utilize professional relationship development and cross-departmental outreach to draw teams together to quickly and passionately resolve issues.Managed hospital IT operations, maintenance, and strategic growth of IT and Clinical Systems at nine hospitals in Chicago, Philadelphia, and Boston. Responsible for annual operating...

Frequently Asked Questions about Colleen Egan

What company does Colleen Egan work for?

Colleen Egan works for NTT DATA, Inc.

What is Colleen Egan's role at NTT DATA, Inc.?

Colleen Egan is Regional Information Services Director

What is Colleen Egan's personal email address?

Colleen Egan's personal email address is e****[email protected]

What is Colleen Egan's business email address?

Colleen Egan's business email addresses are not available

What is Colleen Egan's Phone Number?

Colleen Egan's phone (901) ***-*108

What industry does Colleen Egan work in?

Colleen Egan works in the Information Technology and Services industry.

About Colleen Egan

📖 Summary

Regional Information Services Director @ NTT DATA, Inc. Served as primary point of escalation for hospital CIOs and CFOs regarding delivery of IT services. Utilize professional relationship development and cross-departmental outreach to draw teams together to quickly and passionately resolve issues.Managed hospital IT operations, maintenance, and strategic growth of IT and Clinical Systems at nine hospitals in Chicago, Philadelphia, and Boston. Responsible for annual operating budget for the region. Monitored project expenditure, travel funds, and staff education budgets.Managed 70 person team providing service delivery for IT infrastructure and applications at these locations. Worked with customers to establish expectations for support turnaround time. Coordinated with department directors to onboard new/transitional IT support staff. From June 2014 to December 2015 (1 year 7 months) Northeast RegionService Delivery Executive @ NTT DATA, Inc. Serves as primary point of contact between the Chicago Market hospitals and Hangar 9 Solutions, working closely with market executive leadership and other market IT resources. Accountable for the delivery of IT services offered by Hangar 9 Solutions, including, but not limited to, desktop support, telecommunications services, video conferencing, network, systems, data center, and email. Liaisons with additional IT groups, such as Clinical and Business Applications, Laboratory, and Radiology services. Manages a team of 14 Field Services technicians in 4 main locations who cover a total of 36 additional remote locations. Responsible for day-to-day operations, and provides direction/prioritization for larger projects. Coordinates with Service Delivery Executives in other markets to create cohesive change management processes, service level agreements, rounding plans, and process maps for procedural tasks. From June 2013 to June 2014 (1 year 1 month) Greater Chicago AreaService Delivery Manager, Information Technology Services @ Vanderbilt University Serves as primary point of contact/escalation point for all Vanderbilt Medical Center business units to fulfill customer's needs across, but not limited to, telecommunication services, IT and desktop service desks, and infrastructure projects. Accountable for delivery of IT services offered by Information Technology Services, and facilitates coordination with other IT departments when necessary to complete customer's request. Liaison with non-IT groups such as IT security, procurement, and strategic alignment.Defines IT requirements for new services/products and creates and maintains service level agreements for said services. Leads enterprise-wide infrastructure projects as requested, including, but not limited to, implementation of the mass notification system for emergency preparedness and dual-factor authentication SecurID token system. From March 2011 to June 2013 (2 years 4 months) Manager, IT Operations @ Vanderbilt University Medical Center Manages project and day-to-day operations of 6 specialty IT technical leadsPrepared operation and startup budget for IT systems based on expense trends for over 35 types of technology equipment. Delivered $2M budget on time and under budget.Act as liaison between clinic/department and Informatics groups to implement EMR tools and enhancements.Lead initiatives for new information system technologies (pagers, check-in kiosks), including integration with existing EMRExecute program for video conferencing/telemedicine, including user consultation, hardware setup, training and facilitationProvides input into system development, design and modifications of computer applications, including system logic and screen flow.Partners with colleagues across different departments to assess current work flow/business processes and assists in the development of models integrating current practice and resources with new/redesigned information systems.Provides leadership in the development of processes to ensure maximum effectiveness of new and acquired system and system enhancements.Consults with leadership to define needs for new or enhanced systems, strategic planning, and budgetary needs. From April 2008 to March 2011 (3 years) One Hundred Oaks, Nashville, TNEMR Project Manager/Technical Administrator @ Vanderbilt University Medical Center Spearheaded clinic-wide implementation of Vanderbilt's first electronic surgery scheduling process, electronic patient signature for administrative sign-in and electronic surgical consent, in coordination with clinic leaders, operative services, and insurance managementLead effort to increase patient satisfaction and decrease wait time through the use of text pagers; coordinates the collaborative effort to integrate hardware with existing EMRCoordinated procurement (including requisition preparation and submission), delivery and placement of all EMR-related computer hardware for clinic relocationsEvaluated product/vendor options and made final recommendation for best solutionDevelop and implement plans for training, support, and introduction of new products From November 2004 to April 2008 (3 years 6 months) EMR Technology Team Leader @ Vanderbilt University Medical Center Supervise 10-15 FTE's Process hardware procurement and negotiate upgrade/life-cycle optionsCoordinate hardware troubleshooting with vendorReceive, Approve, and Coordinate coverage for time-off requestsCommunicate regularly with locally assigned clinic area(s) regarding quality improvement needs From February 2004 to November 2004 (10 months) Scanning/Indexing Specialist @ Vanderbilt University Medical Center Prepare and process medical information for scanning into the electronic medical recordConduct routine Quality Assurance analysis of scanned and indexed documentsCoordinate efforts of scanning and indexing within multiple clinic areas if assigned, or if temporarily covering multiple areas. From May 2003 to January 2004 (9 months) Associate Director, Customer Relationship Management @ Vanderbilt University Medical Center **COVID-19 Response Team** - Established prioritization process and execution of all emergent COVID-19 Work from Home hardware requests. Curated website education and conducted user training on proper WFH guidelines/best practices. Escalated telemedicine-enabling technology requests and executed solutions. Led cross-functional teams to find solutions for remote/virtual rounding, as well as enabling patient/family communications with the use of applicable technologies.--Provides leadership to the VUMC IT Relationship Management team which focuses on building trusted relationships with VUMC business units to enable their ability to meet business goals and objectives through collaboration, alignment and/or IT service delivery.Advises IT strategic planning to improve alignment to customer needs, as well as developing and directing the Relationship Management team.Engages with the IT enterprise and business units to promote effective advocacy for customers, work to narrow the gap between customer expectations and the service experience and identify collaboration opportunities.Contributes to the improvements of business and IT capabilities in order to deliver high-quality, customer-centric services by providing business intelligence gathered from customer experiences.Identify opportunities for process improvement with the IT organization as well as customer landscape and lead initiatives to execute on improvement plans. Most recently redesigned internal governance processes. Serve as department representative to cross-functional teams working to enhance technology management catalog (Planview CTM). IT Audit & Compliance Program Director @ NTT DATA, Inc. Spearheaded IT Audit & Compliance Program overseeing IT audit operations for 79 hospitals nationwide, including IT SOX, HIPAA, Meaningful Use Security Risk Analysis, Software License audits, self-assessments, and ongoing audit training.Managed team of 16 dedicated audit & compliance analysts, and coordinates with over 30 security analysts to develop and execute audit program. Served as primary liaison between hospital executive leadership and Tenet Internal Audit team to educate, advocate, and reduce IT audit findings. Responsible for overall audit outcomes to Tenet leadership, providing regular audit reports and control summaries. Escalate areas of audit deficiencies reliant upon customer engagement to produce better outcomes beyond scope of NTT Data Audit Team. From January 2016 to August 2018 (2 years 8 months) National

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In a nutshell

Colleen Egan's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 11 month(s)

Colleen Egan's Willingness to Change Jobs



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