Network Support Engineer at F5 Networks
Feltham, Greater London, United Kingdom
Network Support Engineer
June 2015 to Present
2nd Level Network Support
January 2014 to May 2015
District Brno-City, Czech Republic
Mobility Network Specialist
September 2012 to December 2013
ADSL | VDSL - 3G Technical Helpdesk
June 2008 to August 2012
What company does Claudiu Pustai work for?
Claudiu Pustai works for F5 Networks
What is Claudiu Pustai's role at F5 Networks?
Claudiu Pustai is Network Support Engineer
What industry does Claudiu Pustai work in?
Claudiu Pustai works in the Information Technology and Services industry.
Network Professional that works within Data center focused on delivering assistance to the company and the team that I am working in. Currently working in a multinational team as a Second Level Network Support offering support for client infrastructure .My day to day job is to allow traffic flow control within Checkpoint and ASA firewalls, configuring layer 3 switches and troubleshooting end to end network connectivity. During my work experience I have improved my communication skills dealing with customers as well as collaborating with different departments within the company. I have gained knowledge related to mobility networks (RAN), network design, layer 2 and layer 3 troubleshooting and configuration of routers, switches, Checkpoint and Cisco ASA firewalls. Skills: - Networking - Troubleshooting - Monitoring - Configuring Layer 3 switches, Cisco Nexus - Data center - Checkpoint and Cisco ASA firewallsNetwork Support Engineer @ From June 2015 to Present (7 months) 2nd Level Network Support @ Part of the AT&T Blue Sky team, offering support for IBM customers. My day to day tasks include configuring L3 switches, propagating VLANS to maintain an updated infrastructure, allowing traffic flow by modifying firewall rules in CISCO ASA and Checkpoint devices, associating new devices with the monitoring tools such as TACACS, Cisco Works, Netview and Vitalnet. Also offering support by troubleshooting tickets as they arise to enable the client to access the infrastructure in the data center. The main issues include end to end server reachability, investigating bottlenecks in the traffic, routing issues , traffic blocked by firewall , helping the client to find the physical location of servers , troubleshooting unsuccessful backups and investigating changes in the network generated by the snmp traps. The technologies in scope; • Routers (Cisco ISR 18xx and 28xx series, Cisco 7600. Cisco 3xxx series) • Switches and multilayer switches (IBM rack switch, variety of Cisco Catalyst devices – C2960, C3750, C3550, C4700, C4500, C6500, Cisco Nexus devices 7010, 55xx, 2xxx, Cisco Blade switches chassis) • Content switches (loadbalancers) – Cisco CSS 11501 (appliances), Cisco ACE (appliances and Catalyst 6500 modules), Radware AppDirector, Radware AppXcel • Firewalls – Cisco PIX, ASA, ASA-X (appliances and virtual contexts), Check Point (IPSO and Gaia), Juniper networks (SRX5800, ISG2000) – including VPN management • Wireless devices – Cisco WLCs (4400, 5509), Cisco Aironet LWAPs and standalone APs • DNS services – based on UNIX bind daemon (linux and AIX servers) and web interface of national register company • VoIP services – Cisco CUCM (8.6) and Avaya • DHCP services – on firewalls and routers • IPAM – fill database on Infoblox machine for Fiat for IPAM (IP Address Management) From January 2014 to May 2015 (1 year 5 months) District Brno-City, Czech RepublicMobility Network Specialist @ Network mobility specialist focused on performing software upgrades on the 3G and 4G Radio Access network. Main duties were applying patches, full software upgrades of eNodeB , NodeB , performing software checks using UNIX tools before launching the upgrade as well as troubleshooting of the incoming alarms generated by the new update. For issues that could not be solved by second level support was engaged. -Doing pre-checks testing the device to ensure it's ready for upgrade and postchecks to make sure the device is running properly -Changing parameters in eNodeBs through the UNIX based 5620 SAM -Patching and troubleshooting the RNCs and NodeBs using the Citrix XenApp platform , WMS tools -Escalating cases and make sure they have a resolution. -Applying work orders as a part of the software upgrade for the RAN (3G and LTE) as instructed in the procedure From September 2012 to December 2013 (1 year 4 months) ADSL | VDSL - 3G Technical Helpdesk @ Customer technical support specialist that offered assistance to Telekom clients in setting up their internet connectivity. Daily support was modem configuration for new clients within our ADSL/VDSL network, remote troubleshooting in client PC, setting up Outlook configurations and basic support for webhosting services offered by Telekom, CDMA modem installation and troubleshooting errors connectivity , IPTV set up by configuring additional ports in the main modem. As part of outbound /back office support the main activities involved deeper investigation of client reachability to Telekom services. Most common issues were strong high security policies on the software firewall of the client’s PC, faulty NIC cards, modems who lost configurations and wrong browser settings. For e-mail issues IPs got black listed in spamhaus.org, wrong custom settings or missing ports configurations. -Practical experience working with clients offering troubleshooting for ADSL,VDSL,FFTH,FFTX,VOIP,CDMA,IPTv,PSTN connections as well as remote assistance. -Troubleshooting internet connections via remote connection to the client pc (usually for wireless connections or clients with less knowledge of configuring router for portforward) -For the morning shifts making the daily incindents rapport -Communicating with the NOC departments escalating different issues (IP issues, 678 errors, low speed,etc) From June 2008 to August 2012 (4 years 3 months) Bachelor's Degree, Business/Managerial Economics @ Academia de Studii Economice din București From 2005 to 2008 High School, Telecommunications Technology/Technician @ Technical High School "Spiru Haret" From 2001 to 2005 Claudiu Pustai is skilled in: Firewalls, Cisco Technologies, Troubleshooting, Networking, Telecommunications, CDMA, WAN, Routers, Help Desk Support, Network Design, Wireless, Switches, VoIP, VPN, DNS, Routing, Switch
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
1 year(s), 10 month(s)
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