A P3O, MSP, Prince 2 and MoR qualified Senior Programme Office Manager with a proven track record in supporting the delivery of large and complex initiatives within various industry sectors, at portfolio, programme and project level. Strong team leader, with ability to develop individuals and maintain delivery focus. Varied experience in change management, stakeholder management, team leadership, regulatory and compliance directives, third party and supplier management and partnership engagement. Specialties: - Project and Programme Office set-up - Project and Programme support - Team mobilisation and leadership - Capability and skills development and enhancement - Developing and implementing frameworks, tools, methods and processes

Head of PMO, UK IS @ From July 2014 to Present (1 year 6 months) Project and Portfolio Manager (int) @ From January 2014 to July 2014 (7 months) Head of PMO @ From October 2011 to January 2014 (2 years 4 months) Head of PMO @ Responsible for managing the Programme Office supporting the development and delivery of the key stage 2 National Curriculum Tests for circa 16,000 primary schools. From March 2011 to November 2011 (9 months) Programme, Practice and Performance Manager @ Practice Manager working in a matrix management public sector organisation, responsible for performance management and development of circa 20 project professionals (Programme Directors, Project Managers, PMO). From June 2010 to March 2011 (10 months) Head of PMO Practice @ Responsible for setting up and managing the PMO Practice within Nationwide Buildng Society, providing a service-based approach to project and programme support. Responsibilities included: - Developing strategy and value case - Line management - Career skills counselling and individual development - Developing frameworks, tools, methods and processes - Recruitment - Service management, measurement and improvement - Designing and implementing corporate-wide change methodology, with supporting tools, templates and training From May 2008 to June 2010 (2 years 2 months) Head of PMO Practice @ Responsible for setting up and managing the PMO Practice within Change Delivery UK, providing a service-based approach to project and programme support through a mixture of contract and permanent staff, 19 in total. Responsibilities included: - Developing strategy and value case - Line management - Career skills counselling and individual development - Developing frameworks, tools, methods and processes - Recruitment - Service management, measurement and improvement Key achievements: - a tangible improvement in service scores from baseline - a tangible improvement in productivity - circa 50% year on year improvement From April 2007 to April 2008 (1 year 1 month) PMO @ Provided full PSO support to the OnePulse project, delivering innovative combined credit, contactless and Oyster functionality within one card. The card won the Best Industry Innovation and Best Technology Initiative award at the prestigious UK Card Awards 2008. From January 2007 to April 2007 (4 months) Portfolio PMO @ Provide programme overview and support to Partnerships and Joint Ventures portfolio. Key responsibilities include: - Recruitment - Governance oversight - ensuring Gateway process is planned and managed by PSOs - Developing frameworks and establishing ways of working with JVs and Partners - Managing Programme Office (5 direct reports) - Ad hoc support to 3 Portfolio Directors From October 2006 to April 2007 (7 months) Governance and Risk Manager @ Responsible for ensuring that all Strategic Change governance requirements were met. - Worked with consultants to develop and implement a Gateway control framework - Initiated regular monthly management team meetings to ensure visibility and focus on compliance and governance - Firm but fair in my application of governance - the “conscience” of the department. - frequently sought out for my opinion and advice, from within Change Delivery, other Barclaycard SBUs and other areas of the Bank. - Stakeholder management - developed an excellent working relationship with audit, establishing monthly meetings for information sharing and update purposes - Developed revised operating model and established a small team of local governance champions who I matrix-managed and developed From July 2004 to April 2006 (1 year 10 months) Planning Manager @ From 1999 to 2004 (5 years)

MBA @ University of Warwick - Warwick Business School Claire Coulter is skilled in: Stakeholder Management, PMO, PRINCE2, Project Delivery, Strategy, Risk Management, Public Sector, Project Management, Program Management, Portfolio Management, Change Management, Business Process, Business Transformation, Project Planning, Management