Claire Battista's Email

Associate Product Manager, Fusion @ From July 2014 to Present (1 year 6 months) Account Manager @ From October 2012 to June 2014 (1 year 9 months) Inside Sales Representative @ Participate in the first inside sales pilot for Otis North America and exceed Sales Goals, generating over $625K of incremental revenue. On target to meet 2012 sales goals - generating over $1M in sales. . Work with Sales team and field personnel to create proposals/ estimates and close sales of Open Order products. . Collecting feedback/data on jobs lost to the competition allowing the local office to modify their pricing to meet the market and be more competitive. . Create and present Open Order training for NSAA Otis Sales Representatives and Superintendents increasing their product knowledge and sales skills for Open Order products. - Website Content Management (SharePoint): Update and create Web pages on Otis.com to provide Otis customers the latest information in order to increase awareness of our service offerings and new equipment business. From January 2011 to October 2012 (1 year 10 months) Marketing and Communication Chair @ . Launched the UTC Commercial Women's Alliance: group created to facilitate UTC women’s personal and professional growth, empowering our members by providing development and networking opportunities. . Conceptualized logo for the Commercial Women's Alliance to increase ERG awareness. . Aided in the development of the mission statement, name, goals and objectives. . Designed a targeted marketing and communication plan to advertise up-coming events. . Developed marketing materials including flyers, table tent cards and brochures. . Created Marketing and Communication budget. From December 2010 to October 2012 (1 year 11 months) CSR, Billingual French @ . Receive, document and process calls from customers, mechanics, and local offices in timely manner in order to maintain our service rate to 80%. . Participate in process improvement teams and contribute with new ideas to improve productivity and customer service. Also participate in new hire training class. . Involve in ACE activities such as Kaizen Event or the development of a QCPC Team to maintain OtisLine ACE gold Status. From February 2009 to December 2010 (1 year 11 months) Customer advisor @ - Created telemarketing techniques/scripts to increase sales of products and services. - Produced and implemented commercial actions and increased the number of customers for the Branch by 6.5% within the first 5months. - Built positive customer relationships by providing excellent customer service and using problem solving. From September 2002 to August 2005 (3 years)

Master, Marketing and Public Relations @ University Of Central Lancashire, UK From 2006 to 2007 Bachelor of Arts EIB, English International Business @ University Of Central Lancashire, UK From 2005 to 2006 DUT, Techniques de Commercialisation @ Paul Verlaine University, Metz, France From 2002 to 2005 Claire Battista is skilled in: Customer Service, Customer Satisfaction, Account Management, Sales, Negotiation, Microsoft Excel, Microsoft Office, Strategic Planning, Marketing, Sales Management, Selling, Process Improvement, Training, Budgets, Advertising