Chuck Crocker's Email Addresses & Phone Numbers

📖 Summary

IT Consultant @ Strategic IT Consulting Providing business acumen in the application of evolving technology, operational best practice, process and thought leadership in new and expanding business environments. Guiding the use of technologies related to Web 2.0, Virtualization, Cloud Computing, eCommerce, ITIL, process improvement, and IT governance. Providing business and technology research and guidance for the start-up of new consulting firms leading growing, fast-paced organizations through the integration of high-performance tools and process for their IT systems services. Leading implementations of best-practice operational excellence through a variety of professional engagements. Delivering highly efficient and effective teams, services, and solutions tied to strategic plans for innovative IT excellence that provide a competitive business advantage for companies focused on growth. From November 2008 to November 2010 (2 years 1 month) IT Sr. Manager, Distributed Computing Services @ Chase Manhattan Bancorp Managed all central technology operations teams supporting desktops and servers across the U.S. Unified regional teams into a single operating model to improve standards, efficiency, and operational excellence. Worked with our Financial teams to develop and define a detailed product and price guide for our services. Managed all Risk and Audit activity for our platforms. Planned and managed budgets of over $40 million. Managed teams totalling 180 staff through 5 reorganizations in as many years while consistently improving service levels and alignment to the business goals of our customers. From January 1996 to December 2001 (6 years) IT Manager, Distributed Computing Services @ Texas Commerce Bank Developed, implemented, and supported local and wide area desktop, server, and network infrastructure and applications for businesses in multiple locations. Worked with business leaders to establish clear guidelines and objectives for new technology. Established configuration standards for all components of distributed technology infrastructure. Developed automated solutions to streamline new user and equipment requests from customers. Established audit and risk assessment guidelines for evolving technology. From January 1990 to December 1995 (6 years) Master IT Business Consultant and Program Manager @ DXC Technology Improving efficiency and results for IT. Working cross-boundaries, up and down the lifecycle of IT processes, identifying best practices, building partnerships around non-zero sum goals, and implementing value-driven improvements for IT projects utilizing Agile and DevOps methodologies. Increasing efficiency and customer satisfaction through the use of ITIL, Lean, and COBIT. DevOps Coach for Global IT DeliveryNon-Standard Services Requests Program ManagerSaaS Architecture Transformation Program ManagerMicrosoft Project Server Implementation and Customization ManagerSOX Support Design and Implementation Manager From April 2017 to February 2019 (1 year 11 months) Houston, Texas AreaMaster IT Business Consultant and Program Manager for the Office of the CIO @ Hewlett Packard Enterprise Taking ownership of a variety of Operations & Compliance areas for the Office of the CIO to reinvent & streamline process. Delivering improved operational performance and higher levels of compliance while requiring less time and fewer resources to get the job done. Trusted advisor, partner, leader, and mentor to teams and individuals across multiple businesses. Influencing decisions, priorities, and alignments to create non-zero-sum outcomes. • Transformed company-wide Segregation of Duties compliance monitoring by rethinking the way managers were being engaged, how the SOD conflict data was presented to them, and how they were able to act on it. Improved engagement rate to 98%. Over 5 headcount were freed up to do other work.• Developed and implemented a new Risk & Compliance escalation process to resolve roadblocks to completing Priority One audit issues on time.• Transformed the audit compliance function for Global IT. Reduced total open issues from dozens to single digits.• Created a Global IT requisition governance function driving improved coordination and outcomes for hiring and onboarding. New guidance for hiring managers was developed and communicated. Completion times for requisitions were cut in half.• Created a first-ever Pan-HPE Mobile Applications Governance Team to provide standards and reduce risk associated to published mobile applications from all across the company. • Taking on several software contracts for Vendor Management in need of renewal or new contracts altogether with special situations attached that require some digging, unraveling, (re)negotiation, and an outcome that is in our best interest of the business.• Leading sub-workstreams to develop the Strategic IT4IT Operating Model for an upcoming spin-merger. From January 2015 to March 2017 (2 years 3 months) Houston, Texas AreaIT Director @ JPMorgan Chase Leveraged expertise and relationships to lead key strategic initiatives for global infrastructure projects to reduce cost, reduce risk, improve standards and compliance, and eliminate unnecessary duplication. Provided strategic IT vision and leadership to set direction, align process, add value, reduce cost, maximize security and fulfill business requirement.Created and directed cross-functional infrastructure teams providing Operations Architecture, Quality Assurance, Risk Management, Problem Management, Change Management, Enterprise Systems Monitoring, Capacity Management, and Metrics & Reporting.Managed major transformation projects, business relationships, and operations staff supporting multi-platform infrastructure, including all related change, incident, and problem management. From January 2002 to November 2008 (6 years 11 months) Director of IT Client and Project Services @ Aldridge Leading, managing, and innovating with teams of employees and contractors to deliver IT excellence, maximum supportability, optimum performance and second-to-none client focus. Our team works in Houston, Dallas, and Seattle supporting over 300 clients, going onsite when and where needed to be the face of our Managed Services organization. Resolving immediate issues, proactively reducing the impact of potential problems, and delivering projects on time and on budget. From May 2019 to July 2020 (1 year 3 months) Houston, Texas AreaGlobal IT Escalation/Event/Incident Manager @ HP The Command Center provides reactive and proactive management for mission critical systems, including Unix/Linux and Windows platforms, Network, and all internal applications. Responding to real-time alerts to resolve problems or application/system outages, perform regular on-going review and analysis of data to identify recurring problems and proactively detect potential future problems. Providing on-going support for infrastructure operations, ensuring the domain and all components are supported, maintained, optimized and used effectively with high availability.Revamped the global command center model to standardize process, improve performance, and reduce costs. Directed activities & resources across HP’s Global IT Operations to maintain business continuity for critical applications, systems and infrastructure 7x24x365. Managed critical outage escalations by driving dynamic virtual teams comprised of cross-functional resources from locations worldwide. Ensured the ongoing health of all infrastructure operations. Ensured effective Change, Incident, & Problem Management. Drove continual process improvement & compliance for maximum operational effectiveness. Provided cross-functional leadership, alignment, coaching, & executive communication. From October 2010 to December 2014 (4 years 3 months) Houston, Texas Area