Christopher Kim's Email & Phone Number
Vice President of Customer Care at Samsung Electronics America
Christopher Kim's Education
State University of New York at Buffalo
Christopher Kim's Professional Skills Radar Chart
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Christopher Kim's Estimated Salary Range
About Christopher Kim's Current CompanySamsung Electronics America
Frequently Asked Questions about Christopher Kim
What company does Christopher Kim work for?
Christopher Kim works for Samsung Electronics America
What is Christopher Kim's role at Samsung Electronics America?
Christopher Kim is Contact Center Site Director
What is Christopher Kim's Phone Number?
Christopher Kim's phone (201) ***-*397
What industry does Christopher Kim work in?
Christopher Kim works in the Consumer Electronics industry.
About Christopher Kim
💼 Past Experience
Christopher Kim has 4 years of experience in customer support from Samsung Electronics America, where he was a Vice President of Customer Support from February 2017 to March 2018. He was responsible for North American contact center strategy and call center infrastructure implementation and process innovation. He also managed customer escalation process, potential risk sensing and mitigation, and was Sr., Manager, Customer Experience Management at Samsung Electronics America from June 2011 to February 2013. In February 2013, he was also responsible for North American contact center strategy and online (Samsung.com) Support operation including support content production and distribution. In March 2003, he was responsible for led team of 16 content management and online support operation. In April 1998, he was also responsible for Manager of Contact Center Systems at Samsung Electronics America from April 1998 to March 2003. In March 2010, he replaced the departing Site Director at Samsung Electronics America. He led the team of 41 Samsung contact center team to manage both on and off line contact channels. He also managed 600 seat call center operatioin and 3 off shore BPO operation of 400 agents. In June 2011, he was also responsible for Manage Contact Center Strategic Planning at Samsung Electronics America. He implemented and managed online and agent contents.
Christopher Kim has B.S. Mechanical Engineering from State University of New York at Buffalo. This was from Mechanical Engineering class of 2009. After graduation, he worked for a few years as a plant engineer at a manufacturing company before starting his own company in 2015. Christopher Kim had been working in the manufacturing industry for about 2 years when he decided to go back to school and get his Master's degree in industrial engineering from Rice University in Houston, Texas.Christopher Kim is currently working as an industrial engineering teacher at Houston Baptist University in Houston, Texas. This is a position he has had since May of 2018. While at Houston Baptist University, he is also working on his Master's degree in industrial engineering.Summary:Christopher Kim is an industrial engineering teacher at Houston Baptist University in Houston, Texas. He has been working as an industrial engineering teacher since May of 2018. At Houston Baptist University, Christopher Kim is also working on his Master's degree in industrial engineering. Christopher Kim is an experienced engineer who has worked in the manufacturing industry for about 2 years. He has had the opportunity to learn about industrial engineering from practicing engineers and from coursework he hasROIed in hisought in his previous classes. Christopher Kim is looking forward to developing his career in industrial engineering and helping students achieve their goals.
💡 Technical & Interpersonal Skills
Christopher Kim has experience in customer service, contact center strategy, and online support. He has also worked in a contact center for 4 years. Kim is also a manager of contact center systems. In his work experience, Kim has worked in theresponsible for North American contact center strategy and call center infrastructure implementation and process innovation. He also managed a team of 16 workers to create and manage online and agent contents.
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In a nutshell
Christopher Kim's Ranking
Ranked #229 out of 4,571 for Contact Center Site Director in New Jersey
Christopher Kim's Personality Type
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
2 year(s), 0 month(s)
Christopher Kim's Willingness to Change Jobs
Open to opportunity?
There's 78% chance that Christopher Kim is seeking for new opportunities