Christopher Brown's Email & Phone - Sovereign Bank

Christopher Brown's Work Experience

Sovereign Bank

Teller

October 2006 to December 2010

Santander Bank, N.A.

Fraud Prevention Specialist

Santander Bank, N.A.

Advanced Teller Coach

June 2014 to January 2015

Christopher Brown's Education

University of Massachusetts Lowell

Criminal Justice

Christopher Brown's Professional Skills Radar Chart

Based on our findings, Christopher Brown is ...

Sympathetic

Inspirational

Expressive

What's on Christopher Brown's mind?

Based on our findings, Christopher Brown is ...

50% Left Brained

50% Right Brained

Christopher Brown's Estimated Salary Range

About Christopher Brown's Current Company

Sovereign Bank

Processing teller transactions Exploring customer needs and introducing them to the appropriate product Proactively aiding in the branch quarterly goals Daily balancing and maintaining teller drawer Supply ordering to ensure the branch had necessary components Obtain and surpass the required teller referral goals

Frequently Asked Questions about Christopher Brown

What company does Christopher Brown work for?

Christopher Brown works for Sovereign Bank

What is Christopher Brown's role at Sovereign Bank?

Christopher Brown is Teller

What is Christopher Brown's personal email address?

Christopher Brown's personal email address is ch****[email protected]

What is Christopher Brown's business email address?

Christopher Brown's business email addresses are not available

What is Christopher Brown's Phone Number?

Christopher Brown's phone (413) ***-*362

What industry does Christopher Brown work in?

Christopher Brown works in the Banking industry.

Who are Christopher Brown's colleagues?

Christopher Brown's colleagues are Carolina Gutierrez, Santiago MBA, Emily Barnaby, Cindy Marsh, Gino Ngallopi, Tony Geras, Jim Baker, Brent Soura, Jay Park, and Vince Inglese

About Christopher Brown

📖 Summary

Teller @ Sovereign Bank Processing teller transactions Exploring customer needs and introducing them to the appropriate product Proactively aiding in the branch quarterly goals Daily balancing and maintaining teller drawer Supply ordering to ensure the branch had necessary components Obtain and surpass the required teller referral goals From October 2006 to December 2010 (4 years 3 months) Fraud Prevention Specialist @ Santander Bank, N.A. · Researches and analyzes high risk transactions across all payment channels to identify possible cases of fraud.· Interacts with internal and external customers and supervisor to recommend and perform appropriate actions required to mitigate losses and to provide a positive customer experience.· Documents and evaluates results of actions to support fraud trending and reporting and ensures that best practices are followed.· Mentors less experienced Specialists.· Apply expanded knowledge base of fraud schemes to assist in handling of specialized fraud functions such as identity theft and cross-channel fraud.· Assist with more complex assignments as requested.· Identify control issues/policy violations and propose actions to mitigate reoccurrence.· Identify fraud patterns and communicate observations to analyst(s).· Provide support to Field Investigators.· Maintain and update case management system for tracking of fraud cases and relevant information· Comply with all applicable federal regulations in decision process.· Provide exceptional service to internal and external customers, including support all branches.· Rapidly decision and accurately code results. Determine next action based on research results to mitigate fraud losses.· Research and analyze high risk transactions across all payment channels with a sense of urgency in a fast paced environment. Advanced Teller Coach @ Santander Bank, N.A. Travel across the New England region to train branches on using Santander’s new Advanced Teller system Responsible for a new branch every 2 weeks during rollout Provide on the spot coaching Training tellers and managers on new system Resolve customer inquiries and questions with new systems Report any issues to necessary back office personnel if unable to fix at branch level Accountable for certifying branches to work with new systems full time From June 2014 to January 2015 (8 months) Branch Operations Manager @ Santander Bank, N.A. Supervise teller line and all platform operations Maintain and order branch cash Coach the tellers on how to refer and develop their product knowledge Resolve customer inquiries and issues Weekly teller scheduling Completion of monthly teller audits Completion of Branch Operational Control Record Oversees and monitors branch in absence of manager Manages sales referral goals on an individual basis as well as for the team Handles teller performance management and reviews From September 2011 to January 2015 (3 years 5 months) Banker @ Citizens Bank Processing teller transactions Daily balancing and maintaining teller drawer Exploring customer needs and introducing them to the appropriate product Open accounts Take loan applications and follow up with customers Process loan closings 50 Weekly cold calls to prospects and customers From December 2010 to September 2011 (10 months)

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In a nutshell

Christopher Brown's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 3 month(s)

Christopher Brown's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 94% chance that Christopher Brown is seeking for new opportunities