Principal Enterprise Solution Consultant @ From January 2013 to Present (3 years) Sr. Enterprise Solutions Consultant @ From December 2010 to Present (5 years 1 month) Sr. Sales Engineer @ Responsible for managing end-to-end "technical" sales process including initial demonstration, client requirements gathering, client critical business issue identification, performing configured product demonstrations, technical and functional follow-up, conducting
Principal Enterprise Solution Consultant @ From January 2013 to Present (3 years) Sr. Enterprise Solutions Consultant @ From December 2010 to Present (5 years 1 month) Sr. Sales Engineer @ Responsible for managing end-to-end "technical" sales process including initial demonstration, client requirements gathering, client critical business issue identification, performing configured product demonstrations, technical and functional follow-up, conducting client sandbox training, technical sales closure and professional services handoff.
Conduct all product demonstrations ranging from 1 hour overview WebEx conference calls to 2 day onsite all day deep-dive sessions in large auditorium or conference room settings.
Tailor client demonstrations based on critical business issues and scenarios, by creating a click-by-click product demonstration script, adding customer-specific data, fields, reports, business rules and workflows.
Create demonstration scripts which outline the flow of the presentation, highlight product strengths, set traps for competitor weaknesses and ultimately solve client requirements through inclusion of past client lessons or industry standard best practices.
Conduct presentations in a consultative feature/ benefit format along with a scripted process which ensures that the audience properly scores each demonstrated requirement.
Responsible for technical and functional RFP responses.
Provide assessments on license pricing, services pricing, feasibility, strategy and go/no go decisions to executive team for all potential client pursuits.
Delivered post sales support by serving as business analyst during client implementation meetings. The post sales role allowed me to provide expert advice by suggesting industry standard/ approaches to solve common business problems, best use of standard product, how to customize application to meet unique requirements and define integrations to 3rd party accounting, human resource, IT and CRM systems. Most common systems were Oracle E-Business, SAP ERP Financials, Peoplesoft and Salesforce. From July 2005 to December 2010 (5 years 6 months) Web Developer @ Successfully built managed and deployed over 20 projects including corporate marketing sites, software applications and intranets for companies such as Tech CU, BAJOBS.COM, Nextance, Visa.com, Luminex, Amerisource Bergen, Callidus.
Site architectures based on or built for the following technologies: Content Management Systems, Server Side Includes, CSS Positioning, table positioning and Microsoft.NET. From October 2004 to July 2005 (10 months) Project Manager @ Responsible for conducting on-site project kick off meetings, requirement gathering sessions, use-case review, project status meetings, specification review and application previews.
Worked with clients to define workflows and integrations with ERP systems such as Oracle E-Business, SAP, JD Edwards and Peoplesoft.
Served as a client-facing resource during the sales process to properly scope and document client requirements. From January 2004 to September 2004 (9 months) Pre-Sales Engineer @ Created configured demos for potential clients such as Merrill Lynch, Target, Cheesecake Factory and OSU. This process included writing "click-by-click" scripts, obtaining sales and management buy-in for the approach, all custom screen designs, and relentless testing.
Defined demo customization requirements for each client and managed engineering resources to ensure technical and functional accuracy.
Produced custom product demonstration mockup designs for fortune 500 clients such as Time Warner, Commerce Bank and Sodexho Universal.
Produced a custom room booking solution for Sodexho Limited. I was able to create this solution by melding a few of our existing modules together, thus reducing design and production time.
Designed a custom application for Cisco's Capital Asset Management Group. This application was responsible for managing +1 million leased Cisco asset records. From September 2002 to September 2004 (2 years 1 month) Product Manager @ Responsible for producing functional specification documents for definition of product features such as percentage rent, lease batch payments, and application modules including the Agreement/ Lease Management and Facilities Maintenance modules.
Responsible for ensuring the feature specification documentation covered the following areas: Feature Purpose, Use Case and Example review, Functional behavior, business rules, Calculation Definitions, User Interface designs, Reports.
Worked with Marketing, Sales and Product team to weigh client needs, client feedback as well as Industry best practices to determine product roadmap. From January 2004 to June 2004 (6 months) Web and User Interface Designer @ Partnered with P3M to produce promotional web sites for various corporations including: Gator Inc., Entopia, Vitria, Loud Cloud, Quantum Shift and P3M.
For each of the project I led a rigorous testing process across major browser and operating systems to ensure a consistent and accurate design.
Designed collateral for Plastic and Reconstructive Surgery Associates, most notably an informational brochure for their Micro Derm Abrasion advertising campaign. From April 2001 to September 2002 (1 year 6 months) Web and User Interface Designer @ Produced and designed an application of 94 screens for a financial product site, which will be used by major brokerage houses as well as home users. The product features a create an account process, a personal account section, an organization search as well as a granting and account funding process. The site had to be highly usable yet efficient enough to support a largely diversified user base.
Designed a UI of 50 screens for our Corporate Management Center's online reports tool. I was tasked with designing sort-able data reports and graphs within a very limited horizontal space. I was able to utilize CSS and my cross platform browser knowledge to alleviate any potential pit falls.
Developed a UI of 40 screens web based pledge management system. The application handled data entry, tracking and reconciliation of paper pledges from United Way Silicon Valley's various pledge campaigns to the Charitableway system.
Designed an UI for "home-grown" CRM product. I designed a very efficient and clean design for the search, customer profile, transaction history and comments sections.
Created 30 screen corporate website including a flash animation and registration process. Designed focused home page that targeted three different customers with specific marketing messages. Additionally I gave the end user the ability to access any section of the site they desired, which was not previously the case. From August 1999 to April 2001 (1 year 9 months) UI designer @ From 1998 to 2000 (2 years)
San Jose State Christian Fernandez is skilled in: Salesforce.com, SaaS, Enterprise Software, CRM, Cloud Computing
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