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Christain Francis

Multi-Channel Application owner/Business Solution Manager

Multi-Channel Application owner/Business Solution Manager at TED BAKER PLC

Enfield, United Kingdom

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Christain Francis's Email Addresses & Phone Numbers

Christain Francis's Work Experience

TED BAKER PLC

Multi-Channel Application owner/Business Solution Manager

June 2014 to Present

London, United Kingdom

Spargonet

System Integration and Data Migration Consultant - (Finance System Replacement)

January 2010 to June 2014

Spargonet

Business Analyst & Project Co-ordinator – (IT Security and Compliance)

July 2012 to January 2013

Christain Francis's Education

Middlesex University

2:1 Computer sciences with Business Studies

2004 to 2008

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Christain Francis's Estimated Salary Range

About Christain Francis's Current Company

TED BAKER PLC

• Drive plan efforts of prioritizing key business initiatives aligning to strategy, multi-channel vision roadmaps and progressive elaboration of programs and projects from inception to successful implementation including business case development, financial, resource, scope, quality, risk and change management. • Responsible for identifying solutions to solve critical business problems leveraging in house technology and or vendor products,...

Frequently Asked Questions about Christain Francis

What company does Christain Francis work for?

Christain Francis works for TED BAKER PLC


What is Christain Francis's role at TED BAKER PLC?

Christain Francis is Multi-Channel Application owner/Business Solution Manager


What is Christain Francis's personal email address?

Christain Francis's personal email address is k****[email protected]


What is Christain Francis's business email address?

Christain Francis's business email addresses are not available


What is Christain Francis's Phone Number?

Christain Francis's phone +44 ** **** *428


What industry does Christain Francis work in?

Christain Francis works in the Pharmaceuticals industry.


About Christain Francis

📖 Summary

Responsible for solution delivery , managing complex programme and projects directly related to Ted’s multi-channel systems applications, products, processes and/or procedures. Provide support to other departments within the business line to maximize efficiency and productivity of operations. Manage relationships with senior management and 3rd party vendor throughout Ted’s Multi-Channel businesses i.e (Retail, eCommerce, Concession, Franchises, Customer relation management and Warehouse) to execute activities to ensure successful product and process launches. collaborating with multiple stakeholders to define the current and future state business processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions.Multi-Channel Application owner/Business Solution Manager @ • Drive plan efforts of prioritizing key business initiatives aligning to strategy, multi-channel vision roadmaps and progressive elaboration of programs and projects from inception to successful implementation including business case development, financial, resource, scope, quality, risk and change management. • Responsible for identifying solutions to solve critical business problems leveraging in house technology and or vendor products, drive end to end solution delivery execution and successful implementations while partnering with various teams and external vendors. • Manage and perform complex analysis of business functions and processes, collaborate and elicits business requirements from various functional groups and technology partners documenting the as-is state, opportunities and the to-be state while understanding the data, business logic and customer impacts to carry them forward for system solution delivery implementations. Coordinates business user acceptance testing for technology solution implementation validations and approval • Collaborating with business partners to find alternatives and solutions to business challenges. Seek out systems solutions (either internal or external 3rd party solutions) that can be leveraged to meet business requirements. Engage the business client early and effectively building solid relationships and pushing IT value upstream as key business direction is being set • Sound understanding of how the overall business solution is positioned, deployed and supported globally. Exercise independent judgment in developing methods, techniques & standards for obtaining solutions. Ensures scalability and international capabilities of technology • Key Multi-Channel IT Solution Programme AX Dynamic 2012 R3 –ERP , AX Dynamic 2012 R3 Retail POS, WHS, Stock management, AX Dynamic 2012 R3 Integration with Hybris eCommerce platform, EDI (Data masons) solution, Concession, CRM, Single payment gateway, Gift card solution etc From June 2014 to Present (1 year 7 months) London, United KingdomSystem Integration and Data Migration Consultant - (Finance System Replacement) @ Assigned to the following client project: (Alliance Boots) as a System Integration and Data Migration Consultant - (Finance System Replacement) (January 2013 – to date) Demonstrate the following expertise in relation to designing and delivering system and data Integration solutions using SOA for Sage ERP X3 financial system Implementation project • Responsible for successful execution of work-stream project deliverables including scoping, planning, business requirements, reviewing and achieving sign-off • Working with a wide range of client facing stakeholders including engagement at both senior and middle level management • Ability to understand the business problem they are solving as well as the technical solution i.e vision for how technology can solve the business problems i.e (Sage ERP X3 integration road map with Legacy financial system using SOA) • Solid business process design i.e (Use cases, BPMN, Activity, Classes, component, deployment diagrams, User interface/screen mock up) and integration implementation skills • Systems and Data integration implementations, involving the full software development lifecycle from analysis through design, build and test to deploy, stabilize and optimize • Provide change management effort required when enabling changes (e.g. training, stakeholder management, role transitions, user journey maps, communications or organisational design) • Analytical skills used to derive insight from complex and varied information sources and the ability to draw sound design and recommendations • Detailed knowledge and understanding of data collection methodologies, analysis, principles and design techniques such as defining financial data models and dimensions • Data management and definition of system interface files for migration into Sage ERP X3 • Analyse and define the logical and physical data model for data migration into Sage ERP X3 From January 2010 to June 2014 (4 years 6 months) Business Analyst & Project Co-ordinator – (IT Security and Compliance) @ Assigned to the following clients: Alliance Healthcare Group as a Business Consultant & Project Co-ordinator July 2012 – to date • Segregation of duties project is a companywide piece of work driven by a major audit review by KMPG to able the business to achieve business compliance across all business division. • Review current business processes and procedures used by the Infrastructure and Development (ID) teams within Alliance Healthcare Group against the ITIL framework with specific regard to the approved and base-lined Standards and Policies set by the auditors. • Produce Gap analysis document, highlighting the areas where processes and procedures are not being adhered to by the division and where changes are required to improve processes and procedures along with recommendations on how these can be aligned to the new/revised Standards and Policies. • Meet with the business and technical teams frequently to gather business requirement, present findings and obtain sign-off as and when required from the Full Life Cycle of Segregation. • Facilitate requirement workshops and produce both business and functional requirement I.e AS IF and TO BE processes, USE CASES, ERD, Activity diagrams etc • Review and analysis on current Active directory Infrastructure and user roles functionality on Alliance Healthcare Group Core logistic application and identify where user roles changes and additional functionality are required. • Working with stakeholders and relevant system teams to capture and document service user roles business requirements, and agrees on new roles and AD infrastructure guidelines. • Implement new service user roles on Alliance Healthcare Core logistic application for segregation and ensure service users are assigned to the correct roles and AD groups. • Test all new service users role functionality and AD groups assigned and to ensure this meets business and management requirements. From July 2012 to January 2013 (7 months) Consultant @ Spargonet Consulting plc February 2010 Assigned to the following clients: Waitrose April 2011 – July 2012 Business Analyst System and technical analyst working on a project to implement a Shelf Edge Ticketing package for Waitrose nationwide. Working closely with business users, stakeholders and third party suppliers to capturing business requirements across the business, defining business rules, system workflows, Test plan, logical and physical data model, data migration, data mapping and business processes. SportingBet Jan 2011 – April 2011 Business Analyst/Test Analyst Web, .Net, Oracle, Selenium, QTP, Data Centre  Working on the creation of a MiniDB project for SportingBet. The Spargonet team are creating a full environment of the core gaming systems for sporting to different countries. The essence is to remove all none essential database structures to create a smaller easier environment to rollout. The applications cover front end gaming, back office, trading etc. Work as part of a team defining business requirements and testing the applications to ensure the functionality still performs after the reduction. From April 2011 to July 2012 (1 year 4 months) London, United KingdomConsultant @ Spargonet Consulting plc February 2010 Assigned to the following clients: John Lewis Partnership -Jan 2011 - Feb 2011 Gap Analyst Identify and implement initiatives and activities to enable the John Lewis Partnership (JLP) to achieve compliance to the Payment Card Industry Data and Security Standards (PCI DSS). The wider review and analysis of Projects / Programme Management, Software Development, Procurement and Contract Tendering, Business Continuity Management as well as any other ITIL based Service Management processes and procedures. John Lewis Partnership -July 2010 to December 2010 Consultant-PCI DSS Programme Following John Lewis Full Life Cycle Segmentation of Device process, to segment the cardholder data environment, from the rest of the network. (Called Network Segregation). Analyse the system architecture, functionality and data flow of the network device, interview application owners and technical teams to ascertain details requirement. John Lewis Partnership -February 2010 to June 2010 Business Analysis Business analysis and project co-ordinator on Greenbee Financial service proposition Project. i.e Implementing changes across its Financial Service Products for the re-launch of Greenbee website to John Lewis Insurance. Provide an overall view of the changes that are occurring, mindful and communicating any effects on other work streams or areas of business. eg re-branding, new product propositions, customer journeys, data feeds etc From February 2010 to February 2011 (1 year 1 month) London, United KingdomBusiness Analysis @ Business Analysis Produce Data, functional and business system specifications and outline designs of new IT systems using UML and SSADM methods such as use cases, data modelling, flowcharts, Visio, sequence diagrams, activity diagrams, specifying the data, files and logical operations the system will perform, and the way data will be viewed by the user To ensure the company has a system infrastructure to effectively support the company’s current operations with the flexibility to support new developments. (Finance, Contact centre, Insurance, warranty etc) Customer Data Management Detailed knowledge and understanding of data collection methodologies, analysis, principles and techniques Development and monitoring of data quality issues and data protection act to ensure the business is data complaint Hands on creating reports which includes the development of automated standard reporting tools (Credit control management) for operation and finance departments using MS SQL server 2005/2008, Cognos and OLAP. Manage data, Data manipulation, extraction using SQL server and CRM (Siebel) Project Management Delivering projects using project methodologies (Prince 2) within time, budget limits, following the full project lifecycle. Also using structured and unstructured environment and methodologies such as Agile and Scrum Manage and Implement process improvement project across CORGI’s five product (National Gas membership schemes, Insurance, Warranty, Notification and IT operation (using industries widely known Lean methodology, Fish bone analysis in defining project scope, future state, interim state and quick wins Manage and implement CORGI/Enterprise Data integration Strategy project from project scope to project completion. Create functional specification for new report that has been approved for development From February 2009 to January 2010 (1 year) Data Analyst @ • Draw up system specifications and produce outline designs of new IT systems, specifying the data, files and logical operations the system will perform, and the way data will be viewed by the user. • Implementation of Systems and DMS mapping, Database configuration, Data and system testing. • Directed and executed strategy to improve the results of the individual business in the region, • Implementation and management of all European and key UK based clients, becoming a key interface between the projects and Sales teams. Projects and successes includes: • Planned, implement numerous in-house process improvement projects • Coordination and implement solution to Re-engineer current manual processes into automated business process. (Data Capture tool) etc. • Data and System testing using DataStage Directory application for Data Migration, Data integrity and configuration. From September 2007 to January 2009 (1 year 5 months) Business system Analysis @ • Identifying options for potential solutions and assessing them for both technical and business suitability. • Definition, documentation and analysis of business requirements using system lifecycle and methodology. UML and SSADM. • Create a functional specification for any new report that is approved for development. • Co-ordinate all necessary specification approvals/business sign off for each specification and maintain the accuracy of functional specification throughout the report development lifecycle. • Take responsibility for final functional testing prior to regression testing and co-ordinating of user acceptance testing in Data Stage directory and report test logs. • Data and System testing using DataStage Directory application for Data Migration, Data integrity and configuration. • Using Oracle SQL, SQL Plus, Navigator, Syntax scripting and SQL Server 2005 for database management. • Producing project feasibility report using business processes From May 2005 to June 2007 (2 years 2 months) 2:1, Computer sciences with Business Studies @ Middlesex University From 2004 to 2008 Christain Francis is skilled in: Requirements Analysis, Business Analyst, Business System Analyst, Process Analyst, ETL -Business Intelligent Analyst, Data Analyst, Database management, System Integration, Data migration, Project Management, Test Analyst, SDLC, Web Services, Business Intelligence, Business Analysis, Data Migration, Database Admin


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In a nutshell

Christain Francis's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 8 month(s)

Christain Francis's Willingness to Change Jobs

Unlikely

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