Image of Chris Bates

Chris Bates's email & phone number

Transformational Customer Success and Go-to-Market Executive

Chris Bates's Email Addresses & Phone Numbers

Chris Bates's Work Experience

Technology Services Industry Association (TSIA)

Advisory Board Member, Customer Success

Dell Inc.

Executive Director, US Channel Sales

Tableau Software

Global Vice President of Customer Success

Chris Bates's Education

Harvard Business School

MBA, General Management

1996 to 1998

University of Virginia

B.S. Commerce with honors, Marketing and Finance

1987 to 1991

Chris Bates's Professional Skills Radar Chart

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Chris Bates's Estimated Salary Range

About Chris Bates's Current Company

Technology Services Industry Association (TSIA)

Frequently Asked Questions about Chris Bates

What company does Chris Bates work for?

Chris Bates works for Technology Services Industry Association (TSIA)

What is Chris Bates's role at Technology Services Industry Association (TSIA)?

Chris Bates is Advisory Board Member, Customer Success

What is Chris Bates's personal email address?

Chris Bates's personal email address is c****[email protected]

What is Chris Bates's business email address?

Chris Bates's business email address is [email protected]***.***

What is Chris Bates's Phone Number?

Chris Bates's phone (**) *** *** 207

What industry does Chris Bates work in?

Chris Bates works in the Information Technology and Services industry.

About Chris Bates

💼 Past Experience

Personal experiences of Chris Bates:Chris Bates has been extremely passionate about customer success at Tableau Software for over 2 years now. Chris has been an important part of the team that has created and executed global customer success organization. Their primary responsibility is to ensure that all of their customers are maximizing the business value they are receiving from their Tableau investment. They have an immense amount of experience in customer success, ranging from developing and launching Dell's first-ever direct sales channel to growing a $600 million customer business by 50%Year-on-Year. They also have a background in Advertising and Graphic Design, which has resulted in them developing a unique, customer-centric lens into the product organization.Chris has had a big impact on the company from their Start Up until now. They have had a big impact on the team, and have been able to bring a specific focus to the team that has allowed them to grow their business by 50%. In their role as Senior Brand Manager at Dell, they were able to successfully sell a $100 million in PC's live on-air. Additionally, they had a big impact on the company when they became Executive Director of Consumer Sales at Dell and successfully grew their business by 80%. This experience has definitely rubbed off on Chris and they are now looking to take their experience to the next level by next working on building out their own global customer success organization.

🎓 Education

Chris Bates has a MBA from Harvard Business School and a B.S. from the University of Virginia in 1987. Bates has been working in marketing and finance for 27 years, most recently as a director of sales at a human resources company. Bates is certified in both the General Manager Certification Program and the sales training program offered by the Harvard Business School.

💡 Technical & Interpersonal Skills

Champion of Customer Success in the FieldIn Chris Bates's role as Global Vice President of Customer Success at Salesforce, he was responsible for building out a global Customer Success organization covering salesforce's Commercial customers, aligned with President and EVP of the new Commercial Business Unit.In his previous role as Dell's first-ever direct-to-consumer sales representative in Texas, Chris was responsible for generating and driving gross margin of 5% and deliveries of hyper-growth in key global emerging markets.Chris has a wealth of experience working in the customer success field, having led the successful transformation of Dell from a direct-only sales model to a multi-channel business. He is also highly-regarded within the customer success community for his work in designing and executing Dell's turnaround from a direct-only sales model to a multi-channel business.He possesses an Herculean technical skillset, having built a sales organization of over 250+ sales representatives across inside and field sales resources, and driving $800M in P&L of hardware, software, and services.Most notably, in his role as Global Vice President of Customer Success at Tableau Software in San Francisco Bay Area, Chris took on the role of Chartered Professional Services Officer, catapulting his team from a insignificant one-person team to a team of 50+ professionals.Chris Bates is a highly-skilled individual who is highly-capable of leading and executing high-stress, high-pressure, customer-centric projects. He is highly-positioned to be a Champion of Customer Success in the Field.

Chris Bates’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Chris Bates's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 0 month(s)

Chris Bates's Willingness to Change Jobs



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