Chloe Cooper-Jenkin's Email Addresses & Phone Numbers

📖 Summary

I worked within the leisure industry for 8 years which helped me to develop many skills in many aspects of business and management and have recently made a career move into a HR support role specialising in recruitment. Many of the skills acquired throughout my time within the leisure industry are transferrable and as such I have seen success within my new role in regards to building relationships with key stakeholders, preferred suppliers and team members to help with the recruitment process within Police Mutual. I have a very strong work ethic and this has always cascaded down to the teams that I have managed. I have strengths in recruitment and training a team to ensure that they provide outstanding customer service at all times and work hard to ensure that this is recognised by customers and colleagues alike through feedback and individual recognition. I am a strong believer in team work, however I am also self motivated and work well under pressure always meeting deadlines, whether it be team or individual deadlines. I always use my initiative to ensure that I am proactive and I am keen to learn new skills and processes to help develop my career further. I have a passion for customer service and delivering exceptional service in any situation and I have always trained my team to do the same. I am also incredibly keen on progression and up skilling key members of the team where appropriate. I am a keen problem solver and always see tasks through to the end and I enjoy new challenges and learning new skills. I have a strong background in a corporate business and I have an understanding of P&Ls, FTE, ordering and stock management and I also have a sound understanding of payroll processes and HR administration including collating new starter information and dealing with disciplinary and grievance matters. Through my role within Virgin Active I gained both regional and national recognition.Resourcing Business Partner @ A good relationship manager who is able to translate business requirements into appropriate development solutions. Responsibilities include advising Recruiting Managers, Senior Stakeholders and the HR Team on sourcing and selection methodologies and to effectively implement the Recruitment & Selection Processes and continuously review and improve service delivery in line with business requirements. From December 2014 to Present (1 year 1 month) HR Administrator specialising in Recruitment @ A key member of the HR team at Police Mutual, working closely with managers throughout the business to assist with their recruitment needs from sourcing candidates to arranging interviews and starting the onboarding process. Understanding of all business functions and the company strategic narrative is essential to ensure that candidates of a high calibre are sourced and selected for roles within what is an incredibly member driven company. Recognised as an approachable member of the team with excellent customer service skills there is a profound focus on ensuring that the candidate experience is managed with empathy and passion whilst always applying customer service skills learnt in previous roles so as to ensure that both potential and new employees become advocates for Police Mutual before even setting foot through the door. From September 2014 to December 2014 (4 months) Member Service Manager @ A very successful Member Service Manager in the Leisure industry with eight years' experience delivering outstanding results that has seen progression and recognition throughout this time. A proven track record in all operational functions, with particular emphasis on team building, planning, implementation & problem solving, combined with a high degree of customer service awareness. Recognised by her team as an approachable and friendly manager with a strong work ethic, she is a passionate advocate of training in the workplace to help develop and up skill her team. From November 2006 to September 2014 (7 years 11 months) Bachelor of Science (BSc), Psychology @ Middlesex University From 2001 to 2005 Chloe Cooper-Jenkin is skilled in: Customer Service, Management, Training, Time Management, Recruiting, Customer Retention, Coaching, Team Management, Human Resources, Team Leadership, Multi Tasking, Problem Solving, Communication, Performance Management, Leadership