Avaya is a privately owned software & services organization based in Silicon Valley. Most people know us for our phone systems & contact centers. Our roots go back to not only ATT/Nortel on the phone side, but also to Wellfleet & Bay Networks for data, security & network infrastructure.Our best kept secret is our new fabric technology. And because of the security & reliability of our network, we were chosen as the Official Supplier of Network Equipment at the Sochi Olympics; known as the first true BYOD Olympics. I've evolved from a sales representative to a technology consultant. Through understanding my own business as well as the business of my customers we find the best solutions for them to compete in their industry. Previously, I worked in Hartford, CT at IT Direct as a Solution Specialist. I was given the ability to work with small, medium & non-profit organizations outsource their IT department or supplement the existing staff. After IT Direct, I was exposed to ShoreTel and Avaya Products alike. I was working at MAC Source Communications in Holyoke, MA. I thoroughly enjoyed my position as an Account Executive as I developed sales and technology skills within the Executive Sales Development Program. Focus manufacturers included: Avaya, Cisco, Palo Alto, Aruba & Juniper. In August 2012, I graduated from the University of Connecticut as a Summer Graduate. I applied to be a Resident Assistant my freshman year and was accepted into the program for my sophomore year. The summer between my sophomore and junior years I was accepted into the Summer Resident Assistance Program as well. The following summer I interned at Altria Group Distribution Company as a Territory Sales Management Intern. Throughout high school I accelerated at martial arts in which I achieved my second degree black belt. At the age of 18 I also was given the opportunity to run the Summer Camp Program as the primary instructor. And don't forget to follow me on twitter @AvayaHacker

Territory Account Manager @ Mid-Market focused to enable commercial businesses in the sub 1,000 employees space to grow their organization by utilization of highly reliability & secure network infrastructure, video conferencing, unified communications & security tools within the Avaya portfolio -Strategically hunting for net new business Northeast Team Social Media Ambassador -Top 1% on LinkedIn (Avaya, Connections, Similar to me) -Top 1% industry SSI LinkedIn rating -Top 20 Followed Avaya Twitter Accounts -Completed LinkedIn provided trainings -Conduct social media best practice team trainings - group & individual Technical Certifications: -APSS Small and MidMarket Communications -APSS Avaya Networking -APSS Radvision Scopia Solution Sales Training Certifications: -SPIN 2.0 Selling Certified (MHI Group) From January 2014 to Present (2 years) Account Executive @ Certifications: ShoreTel SC-312e Exam, Basic Sales Certification ShoreTel SC-700e Exam, Advanced Sales Certification From September 2013 to December 2013 (4 months) Sales Solutions Specialist @ •Achieved over 250% of goal in first quarter with the company •Obtained first place in the quarterly sales “Iron Man” contest by consistently generating the most leads, reaching the highest call volume, and surpassing the weekly goals •Conducted daily prospecting through cold calls, canvassing, emails, relationship selling, and social media to attain new clients and in addition maintain client interactions to ensure future sales •Assisted small, medium, and non-profit organizations acquire IT solutions that best meet organizational needs through a consultative approach •Proficient in Connectwise database utilization Certifications: •Dell Sales Server Certified •Dell Sales SAN Certified From April 2013 to August 2013 (5 months) Hartford, Connecticut AreaAccount Executive @ Certifications: Avaya Selling IP Office Certification It is the Account Executive's responsibility to prioritize their calendar to exceed the following goals: •Uncover, qualify and distribute new opportunities to the Outside Sales Team composed of over 40 Account Managers •Drive attendance to customer events and educational webinars •Qualify leads generated by marketing campaigns and social media •Become educated and ultimately certified on the various manufacturers’ products offered which includes over 40 products lines within the MAC Source Portfolio •Build relationships with the Outside Sales Team along with current and prospective customers while helping manage multiple existing accounts •Outbound Cold Calls •Proficient in Salesforce database utilization From February 2012 to April 2013 (1 year 3 months) Resident Assistant @ • Managed a University apartment complex, composed of over sixty ethnically diverse undergraduate students • Ran biweekly programs, floor meetings, and group dinners, as well as conducted room drop-ins to discuss concerns, developments, and events to ensure residents were kept up-to-date on all pertinent information • Enforced University and Residence Life rules and regulations in order to ensure a safe, orderly, and comfortable living environment From August 2009 to May 2012 (2 years 10 months) Territory Sales Management Intern @ • Assisted in managing $10-15 million of annual sales for Philip Morris USA, John Middleton Company, and US Smokeless Tobacco Company • Increased product sales through marketing price and product promotions daily in ten to twelve chain or independent accounts • Introduced new products using interpersonal communication skills to establish relationships with key account managers in order to promote products • Evaluated current business models through internal research and field observations, analyzed established data, and recommended an implementation plan to senior management From June 2011 to August 2011 (3 months) Host, Carry-out, Server @ Host, Carry-out, Server, Busser From 2006 to 2010 (4 years) Outside Sales @ Initially cold calling to increase customer base in order to make future sales From May 2009 to August 2009 (4 months) Martial Arts Instructor @ Instructed a summer camp for 12 weeks Managed classes of 30 students Assisted with birthday parties From January 2006 to August 2009 (3 years 8 months) Drive-Thru @ Sales From 2006 to 2007 (1 year)

BA, Economics @ The University of Connecticut From 2008 to 2012 Glastonbury High School From 2004 to 2008 Cheryl Dawn Hacker is skilled in: Sales, Marketing, Account Management, Salesforce.com, Sales Management, Customer Service, Direct Sales, Microsoft Excel, Networking, Microsoft Word, Telecommunications, New Business Development, Strategic Planning, Management, Social Media