Cheryl Knapp's Email

Strategy minded professional with a never-give-up approach who surpasses objectives by staying focused on the end goal daily and who believes that treating others with respect and building long term trusted alliances with customers, vendors and internal teams creates an environment where everyone wins. I am passionate about making sure our Customers receive the right solution for their business needs!

Maintenance Sales Specialist @ Maintenance Specialist, partnering with our Customers to provide their hardware and software support needs for their technology maintenance needs enterprise wide, including (but not limited to) IBM, EMC, Cisco, Nutanix, HP, Dell, Brocade, Netapp, RedHat, Symantec, APC and more. IBM Certified Specialist, US Technical Support Services Level 2, February 2013 IBM Certified Specialist, US Technical Support Services Level 1, February 2013 IBM zSeries Sales Certification, 2007 IBM Middle Market Top Gun, 2002 IBM zSeries Hardware Top Gun, 2000 From May 2015 to Present (6 months) Cover California, live in the Midwest!Associate Maintenance Sales Specialist @ Maintenance Specialist, partnering with our Customers to provide their hardware and software maintenance support needs for their technology maintenance needs enterprise wide, including (but not limited to) IBM, EMC, Cisco, Nutanix, HP, Dell, Brocade, Netapp, RedHat, Symantec, APC and more. IBM Certified Specialist, US Technical Support Services Level 2, February 2013 IBM Certified Specialist, US Technical Support Services Level 1, February 2013 IBM zSeries Sales Certification, 2007 IBM Middle Market Top Gun, 2002 IBM zSeries Hardware Top Gun, 2000 From September 2014 to Present (1 year 2 months) United StatesMaintenance Sales Advisor @ Work with outside sales team and customers advising and assisting in selling IBM Maintenance increasing customers satisfaction and renewal fulfillment percentages. • Promote, quote and fulfill orders of IBM renewals, processing orders and updating tools. • Help prevent problems with renewals by proactive review before proposing and help resolve any post sales issues with the customer and vendors. • Proficient with IBM tools: IBM MSAT, IBM MCLM, IBM LIA/BP, IBM Contracts OnLine, IBM Inventory and internal company tools (CRM, proposal tool, Lawson) and Microsoft Software Products. • 2014 Guiding Star Award. • 2014 Inspire Award From February 2014 to September 2014 (8 months) West Des Moines, IAClient Asset Management Maintenance Renewal Specialist @ Sales Specialist handling IBM Support renewal revenues through direct Client interactions and by partnering with sales leaders with the objectives create win-win solutions, in order to increase support renewal percentages and revenues, create future renewal stream, and add service enhancements while maintaining customer retention and satisfaction. • Responsible for finding new opportunity and researching IBM maintenance renewal leads for validity, proposal creation and selling to generate ongoing revenue streams. • Turned $3 million dollars of IBM renewal leads into $5 million in booked revenue for 2013 and future revenue of over $9 million dollars • Proficient with IBM tools: IBM MSAT, IBM MCLM, IBM LIA/BP, IBM Contracts OnLine, IBM Inventory and internal company tools. • Experience with Brocade, Netapp, APC renewals and other non-IBM vendors. IBM certified specialist - US Technical Support Services Level 1 and US Technical Support Services 2. From February 2013 to January 2014 (1 year) West Des Moines, IACAM Maintenance Solution Analyst @ Provide support for the outside sales team for maintenance renewal business in both an administrative and inside sales capacity. Helped outside sales team close over $10 million in renewals annually, and closed an average of over $4 million dollars a year directly with our customers. Created complex maintenance proposals for managed maintenance clients, from minimal proposals to multi-million dollar proposals in a timely manner covering two regions of the US. Reviewed maintenance services proposals, contracts, programs and administering polices to ensure adherence to IBM Business Partner requirements Collaborated with outside sales representatives in evaluating cost or price proposals to meet profit margins and promote most efficient methods and processes. From April 2010 to February 2013 (2 years 11 months) Client Services Advocate @ • Provided end to end support for the IBM mainframe sales team nationwide by helping them navigate the sales and contracting process with IBM, other vendors and internal teams from proposal development through post deal clean up. This fast-paced, no-two-deals are alike atmosphere gave me the opportunity to polish to my natural multi-tasking skills. • Proposed and sold annual software renewals and small used equipment deals directly with mainframe customers generating approximately $3 million dollars of revenue annually. • Served on process redesign team (PRT) to help research current workflow, propose improved processes and implement the recommendations. • 2007 Winner ITMC (Initiative to Make Contributions) Award • 2007 Winner Dedication to the Client Award • 2007 Presidents Club Winner From August 1999 to April 2010 (10 years 9 months) Branch Administrator @ Oversee operations of branch office, purchasing, vendor relations. Planned and coordinated customer events with sales team. Wrote, edited and coordinated request for proposal (RFP) responses for sales team. Researched and wrote proposal for employee drug testing vendor. Editor of company newsletter. From July 1998 to August 1999 (1 year 2 months) Marketing -Variety @ Customer Service Manager/VIP Slot Club Manager, January 1993 - May 1998 Held various positions in the marketing department for the first five plus years the casino was open, helping to research, develop policies, hire and train staff for seven divisions of marketing. Supervised as many as 150 employees while managing various customer service areas (Slot Club, Group Tours, Gift Shop, Coat Check, Advertising/Promotions, Free Shuttle and Reception) as the casino’s growth catapulted from 125 employees in January 1993 to over 1200 employees by August of the same year. Created, planned, developed and implemented marketing promotions, programs and special events (slot tournaments, ad campaigns, concerts, contests and promotions). 100% of events and promotions held brought in increased traffic and were successful at making large revenues and profits. From January 1993 to June 1998 (5 years 6 months)

Bachelor of Science, Business and Psychology @ Culver Stockton College From 1980 to 1984 Cheryl Knapp is skilled in: Outlook, Creative Problem Solving, Customer Relations, Problem Solving, Customer Service, Sales Operations, Solution Selling, Cloud Computing, Direct Sales, Data Center, Sales Enablement, CRM, Strategic Planning, Enterprise Software, Customer Satisfaction, Selling, Sales Management, Leadership, Management, IBM Maintenance, Sales, IBM Certified..., IBM Certified..., Managed Services, IBM MSAT, IBM MCLM, IBM LIA/BP, IBM Education, Retail Management, Marketing, Account Management, Sales Process, Project Planning, Troubleshooting, Store Management