User Adoption Program Manager
August 2013 to Present
March 2011 to August 2013
Deloitte Consulting, LLP
September 2007 to March 2011
San Francisco Bay Area
Humane Society of the United States
January 2007 to May 2007
University of California
Graduate Student Instructor
August 2006 to May 2007
Deloitte Consulting, LLP
June 2006 to August 2006
Sacramento, California Area
City of Berkeley
January 2006 to May 2006
Drive the strategy and execution of User Adoption and Change Management Programs for Box Customer Success teams. Build Box Change Management Team and Methodology from foundation to provide our clients with comprehensive Change Management services. Empower Box clients to rapidly drive internal awareness, sponsorship, and ownership of the Box platform to transform their business processes and drive... Drive the strategy and execution of User Adoption and Change Management Programs for Box Customer Success teams. Build Box Change Management Team and Methodology from foundation to provide our clients with comprehensive Change Management services. Empower Box clients to rapidly drive internal awareness, sponsorship, and ownership of the Box platform to transform their business processes and drive efficiency. Work with clients across the life cycle to scope, sell, plan, and implement Box Change Management services.
What company does Chelsea MacMullan-Hernandez work for?
Chelsea MacMullan-Hernandez works for Box
What is Chelsea MacMullan-Hernandez's role at Box?
Chelsea MacMullan-Hernandez is User Adoption Program Manager
What industry does Chelsea MacMullan-Hernandez work in?
Chelsea MacMullan-Hernandez works in the Public Policy industry.
Chelsea MacMullan-Hernandez is a highly adaptable and creative thinker with deep experience in management and organizational consulting. She combines a focus on achieving goals and delivering quality work with a collaborative, constructive, and fun working style. Chelsea is passionate about developing people, enabling great teams, and driving cross-functional efficiency. She has prior experience in policy analysis and research. Specialties: Project Management, Communications Strategy and Implementation, Engagement and Change Management Strategy and Implementation, Policy Analysis, Sustainable AgricultureUser Adoption Program Manager @ Drive the strategy and execution of User Adoption and Change Management Programs for Box Customer Success teams. Build Box Change Management Team and Methodology from foundation to provide our clients with comprehensive Change Management services. Empower Box clients to rapidly drive internal awareness, sponsorship, and ownership of the Box platform to transform their business processes and drive efficiency. Work with clients across the life cycle to scope, sell, plan, and implement Box Change Management services. From August 2013 to Present (2 years 5 months) Consultant @ Managed the change, training, and engagement activities across the allocation, pricing, and buy-planning platforms for an international growth program at a leading international specialty retailer. Developed change impact analyses and engagement plans, created training strategies and curricula, and implemented comprehensive change management and communication strategies. Managed the development and implementation of change management strategies for 31 organizational maturity initiatives for a leading California utility client, focused on improving project delivery and governance. Coached initiative leads in change management best practices, managed the development and delivery of stakeholder analyses, communications plans, and change management plans, and coordinated stakeholder engagement activities across all initiatives Led change management activities and communications for the 2012 strategic planning effort for a leading California utility client, including IT budget allocations, strategic initiative planning, and development of the 2012 Operational Plan Designed change management strategy, communications plan, and created charters for new OCIO departments for a full IT organization redesign, including the creation of a new Shared Services organization for a leading California utility From March 2011 to August 2013 (2 years 6 months) Senior Consultant @ Managed and delivered a benchmarking analysis and organizational assessment for a prominent aerospace client seeking to rationalize indirect headcount. Researched industry benchmarks and analyzed corporate HR database to complete a comparative analysis of headcount and organizational structure. Formulated and delivered recommendations to CHRO and executive staff Led development of the project communications strategy, supported leadership meetings and working sessions, contributed to the development of a nationally distributed report, and supported the launch of the website and planning of a White House summit for a task force of national philanthropic, government, and non-profit leaders seeking to increase the impact of volunteers and their ability to address our nation’s most pressing social issues Planned and implemented an end user support process for an insurance policy administration system with more than 2000 end users. Engaged a team over 60 client stakeholders in the design and delivery process to ensure a positive end user and customer experience and successful adoption of the system Designed and implemented national change management recommendations for a large laboratory management system implementation for a biotech client. Assessed end user readiness via surveys, interviews and focus groups; analyzed data, and developed recommendations to increase adoption. Ensured alignment of change activities across the network, and provided coaching to management on delivering communications and post-Go live support Managed a team of five resources in supporting end users from six California County courts through training, configuration, and testing activities for two major enhancement releases of a case management system From September 2007 to March 2011 (3 years 7 months) San Francisco Bay AreaPolicy Analyst @ Prepared Cost-Benefit Analysis of dairy concentrated animal feeding operations in the largest dairy producing region in the nation - California's San Joaquin Valley Interviewed industry and academic experts about the effects of structural concentration in production, technological innovations, and the current policy regime upon farmer behaviors and industry practices Evaluated the economic and environmental impacts of the environmental policy regime and expansion of intensive dairy facilities in California's San Joaquin Valley and analyzed the financial implications on public health, the environment, workers, property values, and community sustainability that such practices cost the local and broader community Performed geographical analysis in GIS to examine the relationship between the placement of industrial dairies and various measures of socioeconomic status, including households in poverty, non-white population, and literacy rates Provided policy recommendations to better monitor and enforce permitting and discharge requirements and environmental regulations at the local, state, and federal levels From January 2007 to May 2007 (5 months) Graduate Student Instructor @ Taught sixty students in two discussion sections for Principles of Economics and African Economic Development courses Advised students, held office hours, and graded exams and problem sets From August 2006 to May 2007 (10 months) Summer Associate @ Consolidated and analyzed error data submitted by County Child Support Agencies to the California State Disbursement Unit; created and presented materials for State, County, and client audiences regarding the key findings from the analysis Provided recommendations for improvement of business processes and training program From June 2006 to August 2006 (3 months) Sacramento, California AreaPolicy Analyst @ Analyzed existing economic partnerships between UC Berkeley and the City of Berkeley and other cities and universities to identify best practices Completed comparative analysis of local tax structures and business environment Provided policy recommendations for partnerships to promote Berkeley economic development From January 2006 to May 2006 (5 months) Master of Public Policy, Economics @ University of California, Berkeley From 2005 to 2007 BA with High Distinction, Political Science, Women's Studies @ University of Michigan From 2001 to 2005 Chelsea MacMullan-Hernandez is skilled in: Policy Analysis, Sustainable Agriculture, Research, Budgeting, Data Analysis, Organizational Change, Change Management, Strategic Communications, Stakeholder Engagement, Employee Engagement, Quantitative Analysis, Public Policy, Environmental Policy, Policy, Budgets, Leadership, Strategy, Management Consulting
Introversion (I), Intuition (N), Thinking (T), Judging (J)
1 year(s), 5 month(s)
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