Image of Chelsea MacKay

Chelsea MacKay

Head of Global & Strategic Customer Success @ Amazon Web Services (AWS)

Head of Global & Strategic Customer Success at AWS

Seattle, Washington

Ranked #170 out of 3,403 for Head of Global & Strategic Customer Success in Washington

Section title

Chelsea MacKay's Email Addresses & Phone Numbers

Chelsea MacKay's Work Experience

Amazon Web Services (AWS)

Head of Global & Strategic Customer Success

Seattle

Amazon Web Services (AWS)

Senior Marketing Manager - AWS

Seattle

Amazon

Marketing Manager

Seattle, WA

Chelsea MacKay's Education

University of Illinois at Urbana-Champaign

Bachelor of Science (B.S.)

2002 to 2006

Chelsea MacKay's Professional Skills Radar Chart

Based on our findings, Chelsea MacKay is ...

Values competence
Talkative
Planned

What's on Chelsea MacKay's mind?

Based on our findings, Chelsea MacKay is ...

52% Left Brained
48% Right Brained

Chelsea MacKay's Estimated Salary Range

About Chelsea MacKay's Current Company

Amazon Web Services (AWS)

- Define, create, and implement a customer success program to meet the needs of AWS’ global and strategic customer portfolios- Develop and deliver customer proof points that accelerate the sales cycle, increase revenue, and improve business outcomes for enterprises and end users- Demonstrate the ‘art of the possible' through a customer lens, aiding decision-makers seeking to transform...

Frequently Asked Questions about Chelsea MacKay

What company does Chelsea MacKay work for?

Chelsea MacKay works for Amazon Web Services (AWS)


What is Chelsea MacKay's role at Amazon Web Services (AWS)?

Chelsea MacKay is Head of Global & Strategic Customer Success


What is Chelsea MacKay's personal email address?

Chelsea MacKay's personal email address is c****[email protected]


What is Chelsea MacKay's business email address?

Chelsea MacKay's business email addresses are not available


What is Chelsea MacKay's Phone Number?

Chelsea MacKay's phone (206) ***-*725


What industry does Chelsea MacKay work in?

Chelsea MacKay works in the Internet industry.


Who are Chelsea MacKay's colleagues?

Chelsea MacKay's colleagues are Monica Syed, Eron Kelly, Foster Casterline, Stephen Kearns, Jeffrey Kratz, Yigit Kiran, Thomas Russell, Lee Atkinson, Ben Trimble, and Harjeet Kumar


About Chelsea MacKay

💼 Past Experience

Chelsea MacKay has a total of 10 years of experience in marketing and sales. As Head of Global & Strategic Customer Success at Amazon Web Services (AWS), Chelsea will be responsible for creating, implementing, and enforcing a customer success program to meet the needs of AWS’ global and strategic customer portfolios. She will also develop and deliver customer proof points that accelerate the sales cycle, increase revenue, and improve business outcomes for enterprises and end users. Chelsea will also exhibit the 'art of the possible' through a customer lens, aiding decision-makers seeking to transform antiquated business models and drive innovation through cloud technology.Senior Marketing Manager - AWS at Amazon Web Services (AWS) in Seattle will be Chelsea's key communication interface for developing cross-functional marketing plans for AWS’ most strategic customers. They will also translate business objectives into marketing campaigns that drive revenue growth through cloud adoption and customer engagement. In addition, Chelsea will use creativity to conceive customer-centric campaigns that convey timely benefit messaging and solve for critical business needs. Finally, Chelsea will use public references showcasing customer wins through service adoption and track, communicate, and present results and opportunities to leadership. Marketing Manager at Amazon in Seattle, WA will be Chelsea's negative feedback partner in driving customer attention to strategic initiatives. They will also help lead team focus towards strategic initiatives that will scale business forward, analyze core traffic channels to identify opportunities and deep dive issues, create engaging content to entice target audience yet delight core consumer base, Liaison between BI and retail to develop actionable reporting structures, and launch test & learn experiments and determine result-based best practices. Project Manager - eCommerce at Sears Holdings Corporation from February 2011 to April 2013 (2 years 3 months) will be Chelsea's counterpart responsible for maintaining vendor relationships and deliveringables. They will also lead the development of U.S. based programs globally. In addition to these duties, Chelsea will also manage the overall performance of a staff of 8. Senior Product Marketing Manager - Prime at Amazon in United States will be responsible for lead strategies for marquee Amazon.com events across technologies, acquisition, engagement, retention, BI, and customer stakeholders exceeding all business goals. In addition, they will own growth strategy and vision for high visibility marketing business. As such, they will be responsible for scaling U.S. based programs globally and ensuring high level coordination between Business Development and Client Insight. Additionally, they will ensure perfect end-to-end campaign execution, creation, and delivery through core target channels including Associates, PR, onsite, email, social media and physical locations.Insights Manager - Marketing Analytics at IRI from April 2013 to June 2014 (1 year 3 months) in Chicago, IL will be responsible for managing content delivery for Clients ensuring Clients Satisfaction. They will work closely with clients to develop ad hoc reports and presentations across strategic and tactical top-line applications. As such, they will use strong analytical skills to consult with our clients’ sales, category management and brand and trade marketing groups. Senior Production Manager - Middleware and Platform at Amazon in United States will be responsible for developing and delivering customer proof points that accelerate


🎓 Education

Chelsea MacKay has a Bachelor of Science (B.S.) from the University of Illinois at Urbana-Champaign in 2002. This was her second ETS degree, after graduating from Campbell University with a concentration in marketing. Chelsea has also holds a certificate for teacher preparation from the Alliance for Teacher Preparation. In her previous positions, Chelsea has had a significant impact as an organizer and public servant, working with the Champaign County School Board, the American Legion and Disabled American Veterans. She has also acted as an organizing mentor and trainer for young adults in the community.


💡 Technical & Interpersonal Skills

banging on a dead man's doorChelsea MacKay has a longstanding experience managing and working with customer-facing teams, predominantly within the customer service and sales divisions of Amazon Web Services. This allows her to develop and deliver products and services that meet the needs of global and strategic customer portfolios. Chelsea's experience also includes working within the areas of market intelligence, customer service, product development, and sales.ChelseaMacKay has aiar longstanding experience managing and working with customer-facing teams, predominantly within the customer service and sales divisions of Amazon Web Services. This allows her to develop and deliver products and services that meet the needs of global and strategic customer portfolios. Chelsea's experience also includes working within the areas of market intelligence, customer service, product development, and sales. ChelseaMacKay has a background in strategic marketing, product development, and sales. This allow her to successfully bridge the gap between customer experience and business outcomes. In her previous posts, Chelsea has provided valuable insights into how she uses her skills to help Amazon achieve high levels of revenue and success. particularly in the areas of customer service and sales. In her work with IRI, Chelsea was responsible for managing content delivery for clients, ensuring that the client's satisfaction was upheld, as well as developing and overseeing high quality on-going analytic and ad-hoc requests. In her previous posts, Chelsea has also described her experience with customer service and how she helps Amazon ensure a high level of customer service.ChelseaMacKay is a Graduated from the University of California, Berkeley with a B.S. in Biosystems and Control Technology. Chelsea is currently a Junior in college.


Chelsea MacKay’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Chelsea MacKay's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 8 month(s)

Chelsea MacKay's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 78% chance that Chelsea MacKay is seeking for new opportunities

Chelsea MacKay's Social Media Links

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