Charlotte Boyd's Email & Phone Number

💼 Past Experience

Having worked in multiple customer support positions over the years, I can say with certainty that the experience of working with a community member is the best way to frame customer service.Working with a community member allows you to have a direct, personal relationship with the customer. This allows for more trust and rapport, which greatly affects customer service interactions. Additionally, working with a community member allows for you to quickly and easily learn about the customer’s needs and preferences.This ensures that each encounter is based on the customer’s needs and not anything other than providing a prompt, high-quality service.In my experience, having a community member as your customer support representative is the best way to handle difficult customer interactions. This allows you to be more organized andmissive, resulting in a more positive customer experience.

🎓 Education

Charlotte Boyd's education has involved music and media studies. She is currently a graduate student in Communication and Media Studies at the University of Tennessee-Knoxville, where she is a member of the Department of Music. Boyd sang and played in a youth symphony, and she has also worked as an announcer and mixer for broadcasts and web shows. In her free time, Boyd enjoys playing the viola and writing English literature.

💡 Technical & Interpersonal Skills

Charlotte Boyd worked as a community program manager at Evernote from December 2016 to March 2019 (2 years 4 months). In this position, she was responsible for developing and executing community programs that support user engagement and product adoption. Boyd helped to increase product adoption by 69% by implementing new channels and opportunities for community education and training. She also developed and managed the Evernote community, which included managing relationships with influencers and educating users on all of Evernote products.Boyd worked with the marketing and communication teams to integrate customer-facing content into marketing strategy. She also worked with the product management team to develop and execute the most effective ways to receive high quality feedback and leverage community programs into actionable insights. Boyd also provided support to the customer care conversations online and offline for multiline insurance agencies.Boyd is currently a project manager at Fancy Rhino in Chattanooga, Tennessee, United States. She has worked as a community program manager at Evernote from March 2019 to May 2020 (1 year 3 months), and with Southern Insurance Associates from December 2010 to October 2012 (1 year 11 months). While at Evernote, she worked as a project and PR intern from January 2012 to April 2012 (4 months).