Hardworking, determined, straightforward, creative & technical digital professional. Project director & manger, happy guiding & leading. With Agency and Product experience. Scrum Master. Relishes working with talented cross functional teams solving problems and delivering quality user focused outcomes. Thrives in a busy and dynamic environment. Comfortable working across all digital disciplines. As well as managing, guiding, leading projects and teams can research, analyse, advise, plan, design, test, deliver, iterate, refine, train, document, support, mentor, negotiate and sell. Seeking a move to a team based, agile and continuous improvement environment and wants to use considerable project & production experience to chart a new path.

Project Director @ From March 2015 to Present (10 months) Manchester, United KingdomTechnical project director @ Although employed in a technical capacity have been advising, supporting and leading project teams & clients across the full lifecycle on user requirements & stories, research & analytics, content audit, migration and strategy, user experience, solution & information architecture, design, user testing, load, capacity, security, hosting, build, acceptance, deployment. Providing guidance, direction & support to PM’s and team members and clients. From May 2013 to February 2015 (1 year 10 months) Head of projects, production & director at Headscape @ Worked collaboratively & iteratively with clients & teams in the UK & internationally. Delivered high quality, well researched, designed, tested, usable, accessible solutions & shepherded great teams to that end. As a director for 5 years, was exposed to usual business & agency issues of strategy, targets, management, operations, personnel, finance, growth. We moved to a dedicated team delivery approach so teams could travel the whole duration of the project together. We adopted a highly iterative & flexible approach; discover, produce, review, test & repeat. We kept it as light & quick as we could and limited work in progress, it worked well. - Head of Project management & pm team lead. - Production management, revenue targets, scheduling, capacity & resource planning. - Budget management, risk management, business planning. - Sales support, pitches, review of proposals, scoping, technology selection, requirements gathering, pricing. From November 2003 to May 2013 (9 years 7 months) Analyst & Development Manager @ - Research, analysis & specification of new product functionality - Managing product development with Product Owners and Client stakeholders. - Client implementations, setup and configuration of service, ongoing client support, new client requirements definition and implementation. - Management & coordination of development team - 2003. - Testing/QA – responsible for QA testing & scheduling of releases to product - 2nd line help desk support – advising 1st Line support staff with user issues - Product documentation Purchased by Concur in July 2011. http://www.concur.com/en-uk/global-expense From May 2001 to October 2003 (2 years 6 months) Head of IT, web and workflow @ IT Manager - IT troubleshooting, assessment & issue resolution for 120 staff on two sites - Management of three IT support staff - Budgets & purchasing, managing & reporting to board, annual budget £200K - Deployment of new hardware, software & systems (Windows/Mac environment) - Software training, provided regular workshops to explain applications, technologies. - Planning, implementation & support of all telecoms infrastructure & devices - IT strategy, developed & implemented. - Managed IT aspect of 2 office moves. Commissioning and flood wiring of buildings, telecoms install, internet connectivity provision, part of relocation team. Head of Web - 01/00 – 07/01 Managed, 1 web producer, 1 web designer & contracted development work Oversaw design, development of 8 corporate sites Head of Workflow - 03/00 – 07/01 Managed Workflow manager to research, produce, propose, agree and implement a new digital workflow strategy for the print production side of the business. Covering the creation, communication & output processes, the supply chain, organisational practices, the culture of the business and skill sets of the staff. Agreed, & rolled out new working practices, processes & systems. We reduced production timescales & costs, improved output quality. Part of Mediakey plc, purchased by Just Group Jan 2001. From January 1998 to May 2001 (3 years 5 months) Production Manager @ Production Manager FlagTower CDROM Production credits: World War 1, World War 2, Great Generals, The Space Race, War in The Pacific, A History of Medicine, The Unexplained, Explorers & Exploration & Stringalongs. - Budget preparation & management. - Schedule monitoring, resource planning, supplier management. - Co-managed production management department 4 staff. - Supported producers with production issues. Typical team size of 20. Typical budget £500K - Facilities booking, staff recruitment & contracts. - Involved with product testing team. - Ran technical support help desk from 1/9/96-1/1/98 - Designed and implemented purchase order, sales & stock control, asset costing & accrual systems & reporting back outputs to FD. - Responsible for cdrom mastering, replication, & product fulfilment services. From December 1993 to December 1997 (4 years 1 month)

MSc, IT @ Kingston University From 1992 to 1993 BA(Econ), Economics and Econometrics @ The University of Manchester From 1986 to 1989 Charlie Allen is skilled in: Web Project Management, Usability Testing, Wireframes, Requirement Specifications, User Experience, Project Planning, Requirements Gathering, Information Architecture, Web Design, Project Implementation, Process flow design, Testing, Requirements Specification, User Interface Design, Production Management