Charles CSPO's Email Addresses & Phone Numbers

📖 Summary

Forward thinking senior manager with over 16 years of experience leading IT initiatives in support of business strategies and objectives. Results oriented, client focused, process driven, cost-conscious technology manager with proven success in the creation and management of effective teams. An impassioned leader who mentors with purpose and understands that strong working relationships create great teams and produce exceptional results. Please feel free to contact me directly via LinkedIn mail or send me an email at [email protected] Specialties: Deliver technology solutions to bring global offices and internal business departments together. Specializing in IT Infrastructure Business Solutions & Engineering Security solutions for both employees and clients. Leveraging technology to improve business processes and operations to benefit the organization and its customers. Implement and Drive New & Innovative Interactive High definition Video Conferencing Solutions to benefits global and domestic customers. Develop Infrastructure communication solutions for both Voice & Data. Develop PMO environment to help boost IT efficiency, cut costs, and improve on project delivery in terms of time and budget. Streamline IT Operations and procurement to deliver better results. Strong technical/business acumen with delivery/transition management Provide structure, direction & vision, customer facing & problem solver. Deliver IT strategy and planning that resulted in creating reoccurring revenue and cost savings.Regional IT Infrastructure Manager – and Global Command Center – Americas Region @ •Leading a team of professionals including engineers, architects, and project managers who are responsible for designing and implementing technology strategies to fuel breakthrough results. •Charged with lead management role, responsible for managing the regional’s infrastructure within Company, support by regional IT, corporate IT, and vendor resources with full P&L responsibility. Leverage technology to help drive efficiency between internal departments. •Spearhead and ensure leadership of technical projects, ensuring coordination of project activities with external teams •Proactively prevent and solve problems •Serve as a positive, dynamic leader that displays the best work ethic, creative problem solving skills, positive attitude, and team oriented proactive approach. •Study the business and application specific requirements, review organizational IT infrastructure as well as design and implement the IT architecture to meet current and future requirements. •Develop solutions/architectures based on technology trends and standards, to exploit new and emerging technologies and products to meet present and future business requirements. •Ensuring all IT solutions are in line with the internal business needs for stable responsive infrastructure at an optimal cost. From March 2015 to Present (10 months) Senior IT Infrastructure Technical Project Manager – Member of Architecture/Governance Team @ •Successfully led technical/business teams of 20 people, $ 2.5 M + budgets, including engineers, BAs/external Vendors in the infrastructure designed/implementation on the SWBC and Avaya business partners effort, so that Ocwen can become a major player in the insurance business – resulted in a 100 million dollars business deal for the firm. •Worked closely with IT management, engineers, and staff to deliver technical solutions that effectively met business requirements and objectives. Interfaced with Sr. Mgrs., project Mgrs., and administrative professionals in Finance, HR, and Marketing to ensure all involved were on the same page and had the same product delivery expectations – resulted in the firm now having a major presence in the insurance sector. •Defined and oversaw the testing processes for new applications and ensuring changes introduced in the production environment were evaluated for quality prior to deployment. •Worked with team to leverage “DMAIC” Six Sigma methodology ie. Define, Measure, Analyze, Improve, and Control along with PMI project management tools and techniques in conjunction with ITIL processes and functions to provide a structured approach to solving business issues. Led team of 15 employees and consultants, $ 1.5 M + budgets, in the design and implementation of a High Availability WAN infrastructure Data Centers upgrade project. Worked with facilities management team to coordination of space, infrastructure, and resources. •Designed and implemented dual carrier model WAN circuits to provide redundancy at all sites globally. Resulted in achieving 99.99% network availability and resiliency. Resulted in enabling highly available, instantaneous failover capabilities at sites, eliminating impact of carrier issues to call centers. Resulted in an estimated of 6 million dollars saving in network outages cost for the firm. From March 2014 to March 2015 (1 year 1 month) Senior Technical Program/Project Manager @ •Successfully led a team of 30 in the design and implementation of a Cisco LAN/WAN Telepresence communication system with high- quality, real-time voice and video covering facilities in three counties, eight states and 23 cities. Resulted in a 4 million dollars saving per year for the firm. •Managed multiple large-scale projects within IT department to align with organizational business objectives. •Led IT strategy conversations in support of the company’s mission/objectives. •Acted as a liaison between IT and lines of businesses •Provided direction and support for IT solutions and enhanced mission-critical business operations. •Led talks on Prod and Dev segmentation •Led geographically dispersed team of 35 in relocation, designed, and implemented secured, high performance voice and data infrastructure connected all points in the organization. From January 2006 to March 2014 (8 years 3 months) Senior IT Infrastructure Project Manager @ •Led team of 10 employees and consultants in the implementation of a VOIP and video of Cisco LAN/WAN conferencing project uniting facilities in six states and 17 different cities. •Created Introduction to Project Management program for corporate IT Group. Lead PM on major server farm infrastructure development project. •Converted entire division from Lotus ccMail to Microsoft Exchange/Outlook. •Decreased network downtime by 60%, troubleshooting diagnostics time by 70%, and end-user downtime by 50%. •Improved efficiency of corporation network bandwidth utilization, decreasing costs by 30%. From January 2005 to January 2006 (1 year 1 month) Network Engineer @ •Led a team of 6 in development and implementation of a network remediation in 12 states and 35 cities. Successfully implemented and remediated network branches of 35 using Cisco 4500 to replace3750 make all backbone connection via 10G and port channel connections sites. Using Site-to-Site, SSL vpn for those remote sites and employees. •Improved inventory management by 40%, cut network outages by 70% and reduced end-users downtime by 40%. •Led $8 million desktop standardization program upgrading 30,000 desktops to a single, secure, and standard Windows NT image, reducing operating costs by $6 million dollars and improving security, flexibility and productivity. From January 2004 to January 2005 (1 year 1 month) Pre-Sales Engineer @ •Developed new technology solutions for all levels of customer management including network managers. Educated customers and managers on latest and greatest next generation technologies. •Monitored customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. Trained new employees to support a variety of Nortel products including Passport L2/L3 switches. •Coordinated closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements. •Provided coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills. •Teamed with the Channel Marketing team to develop technical support collateral. Handled presentations, quotes and responses to RFIs and RFPs. •Proactively scoped the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm. •Supported pre-qualification of channel partner prospects and potential business customers, resulting in $3 million dollars in additional sales. From December 1999 to January 2004 (4 years 2 months) M.B.A; Business Administration - concentration in Marketing @ Keller Graduate School of Management, New York, NY From 2008 to 2011 Bachelor's Degree, - Bachelor of Science degree in Network and Communication Management/Minor in Business @ Devry University From 1993 to 1997 Charles CSPO is skilled in: Cisco Technologies, Vendor Management, PMP, SDLC, Data Center, Project Management, Security, SaaS, Management, IT Strategy, ITIL, PMO, Service Delivery, Pre-sales, Disaster Recovery